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6 results for Product Support Specialist in San Francisco, CA

Desktop Support Analyst

Palo Alto, California
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs. Responsibilities: • Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology • Support Mac OS environments, including troubleshooting operating system, software, and device-related problems • Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance • Set up, configure, and maintain computer hardware and related equipment for employees and teams • Track support activity, document resolutions, and escalate more complex issues when needed • Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
2026-09-18T00:00:00Z

IT Support Analyst

Pleasanton, California
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-09-21T00:00:00Z

Help Desk/Desktop Support Analyst

Palo Alto, California
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users. • Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns. • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory. • Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users. • Escalate more complex incidents when needed while maintaining ownership of issues through completion. • Assist with workstation setup, software installation, and general configuration to support daily business operations. • Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
2026-08-27T00:00:00Z

Operations Support

San Bruno, California
onsite
Temporary / Contract
23 - 24 USD / Hourly
We are looking for an Operations Support to support hands-on testing, monitoring, and operational activities in San Bruno, California. This Long-term Contract position is ideal for someone who is comfortable working around prototype equipment, assisting with product evaluation, and maintaining safe, efficient workflows. The role combines device oversight, sample collection, refurbishment support, and food-based test preparation. This contract role has a duration of 6 months - 12 months in length and the overnight hours are Tuesday, Wednesday, Thursday, and Friday 12:00am Midnight to 10:00am. Our start-up client offers a great teamwork environment, complimentary snack & beverages, and more. Apply today! We are hiring two professionals. Responsibilities:• Oversee the operation of prototype equipment, ensuring devices run as expected and remain under close observation throughout testing activities.• Load and remove materials or units from equipment as needed to keep testing and operational work moving efficiently.• Track screen alerts and equipment behavior, respond promptly to unusual conditions, and initiate shutdown actions when required for safety or quality purposes.• Collect samples, then measure and document results using standard lab instruments and established procedures.• Assist with evaluation work on supporting test fixtures and component-level setups used to verify equipment performance.• Provide support for refurbishment operations by unpacking returned units, reviewing their condition, and separating them into appropriate disposition categories such as repair or scrap.• Move and stack incoming or processed units, including handling heavier items and using pallet jacks as part of daily material flow.
2026-09-23T00:00:00Z

Reference Lab Outreach Customer Success Specialist

Newark, California
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are looking for a Hybrid Reference Lab Outreach Customer Success Specialist to support day-to-day administrative and operational activities for a healthcare-focused team in Newark, California. This Contract position is ideal for someone who can balance workflow coordination, staff support, reporting, and process improvement in a fast-paced environment. The person in this role will help keep operations running smoothly by organizing resources, guiding administrative practices, and partnering with leadership on department needs. Responsibilities:<ul><li>Monitored the shared mailbox and responded to outreach customer inquiries in a timely and professional manner.</li><li>Supported outreach customer inquiries through phone and email communication.</li><li>Served as a liaison between Operations, the Reference Lab Business Operations team, and outreach customers to coordinate issue resolution.</li><li>Managed assigned outreach customer accounts by monitoring customer needs and coordinating appropriate follow-up.</li><li>Provided customer support to clinics and providers regarding reference laboratory services and processes.</li><li>Trained and re-educated clients on proper specimen collection, submission requirements, ordering workflows, and laboratory procedures.</li><li>Reinforced laboratory submission requirements and service expectations with outreach customers.</li><li>Reviewed and monitored the Outreach Customer Supplies Tracker to ensure customer supply requests were appropriately followed up on.</li><li>Managed outreach customer supply requests, including order intake, fulfillment tracking, inventory coordination, and follow-up.</li><li>Coordinated courier services for outreach customers, including service schedules, route changes, pickup concerns, and service requests.</li><li>Communicated with courier vendors, outreach customers, and internal stakeholders regarding courier-related needs.</li><li>Supported courier invoicing activities by tracking invoices, reviewing documentation, and coordinating follow-up as needed.</li><li>Assisted with resolving courier service and billing issues in collaboration with appropriate internal and external stakeholders.</li><li>Coordinated the secure printing and mailing of laboratory test results to outreach customers.</li><li>Printed and mailed notice letters to outreach customers as needed.</li><li>Coordinated the printing and mailing of test requisition forms and other outreach customer materials.</li><li>Maintained accurate documentation and records related to customer inquiries, supplies, courier services, and operational activities.</li><li>Escalated customer, operational, and service-related concerns to leadership when appropriate.</li><li>Supported customer feedback initiatives and assisted with identifying opportunities to improve outreach customer service.</li><li>Assisted with outreach engagement and marketing activities designed to support customer retention and business growth.</li><li>Coordinated customer communications, outreach materials, customer lists, event logistics, and follow-up activities as assigned.</li><li>Supported strategic and operational initiatives by coordinating activities across internal departments and outreach customers.</li><li>Prepared clear and professional communications, updates, and summaries for management and key stakeholders.</li><li>Performed additional administrative duties and ad hoc projects as assigned by the Manager.</li></ul>
2026-09-18T00:00:00Z

Exception Services Specialist

Novato, California
onsite
Temporary / Contract
28 - 29 USD / Hourly
We are looking for an Exception Services Specialist to support banking operations by handling transaction and account items that require manual review and follow-up. This Long-term Contract position is based in Novato, California, and is ideal for someone who can investigate discrepancies, coordinate with internal teams, and maintain accurate processing in a regulated financial services environment. The role requires sound judgment, strong attention to detail, and the ability to keep exception workflows moving efficiently while delivering dependable internal customer support. Responsibilities: • Review exception queues each day, investigate suspended or rejected items, and complete the steps needed to bring transactions to resolution. • Research account variances, posting issues, and balance discrepancies by examining records, identifying root causes, and applying appropriate corrections. • Process exception-related work across banking activities such as checks, wire transfers, deposits, loan items, and other transactions that fall outside standard handling. • Partner with branches and internal support teams to gather missing details, clarify documentation, and resolve outstanding issues in a timely manner. • Detect input or processing inaccuracies, make updates when appropriate, and help prevent repeat issues through careful review of transaction data. • Record findings, actions, and outcomes clearly so that each case is documented accurately and meets audit and compliance expectations. • Escalate high-risk or complex matters when approvals or additional review are needed to ensure proper handling. • Support service quality by responding to internal inquiries, assisting with banking transaction questions, and communicating through email and other business channels. • Use multiple browser-based systems and banking platforms to track cases, verify information, and maintain productivity across concurrent tasks.
2026-09-08T00:00:00Z