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2 results for Help Desk Technician Ii in San Francisco, CA
- Palo Alto, CA
- onsite
- Temporary / Contract
- 40 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.<br>• Escalate more complex incidents when needed while maintaining ownership of issues through completion.<br>• Assist with workstation setup, software installation, and general configuration to support daily business operations.<br>• Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
- 2026-08-27T00:00:00Z
- San Ramon, CA
- remote
- Permanent / Full Time
- 85000 - 124000 USD / Yearly
- <p>The System Engineer II supports the reliability, security, availability, and continuous improvement of enterprise cloud infrastructure and platform services. This role assists with Azure and/or AWS operations, cloud solution design, Infrastructure as Code (IaC), and the deployment and operational support of AI services in Azure, including Microsoft Foundry. The position works closely with project managers, business stakeholders, application teams, and senior engineers to deliver scalable, secure, and well-documented technology solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Support daily operations, monitoring, maintenance, troubleshooting, and reliability for Azure and/or AWS environments.</p><p>Assist with the design, deployment, configuration, patching, and optimization of cloud infrastructure and platform services.</p><p>Develop and maintain Infrastructure as Code using Azure Bicep, Azure CLI, or PowerShell to enable repeatable and secure deployments.</p><p>Provision and support Azure AI services, including Microsoft Foundry, through environment setup, access management, monitoring, and documentation.</p><p>Partner with business and technical teams to gather requirements and deliver cloud-based solutions.</p><p>Create and maintain technical documentation, runbooks, standards, and operational procedures.</p><p>Participate in change management, production readiness, incident response, and availability management processes.</p><p>Identify automation opportunities to improve efficiency and reduce manual effort.</p><p>Collaborate with senior engineers and architects on cloud standards, security practices, and platform enhancements.</p><p>Monitor cloud costs and recommend optimization opportunities.</p><p>Manage monitoring and observability tools such as Azure Monitor, Application Insights, and CloudWatch.</p><p>Support security patching, vulnerability remediation, and compliance controls.</p><p>Provide technical support and communicate effectively with both technical and non-technical stakeholders.</p>
- 2026-09-14T00:00:00Z