We are looking for an experienced Systems Engineer to join our team in San Antonio, Texas. In this role, you will lead the design, management, and optimization of complex IT systems across cloud, virtualized, and physical environments. Your expertise will be essential in delivering reliable infrastructure solutions and ensuring high-quality service for our clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve advanced technical issues across on-premises, managed cloud, and colocation environments.<br>• Implement and maintain critical infrastructure, including virtualization platforms like VMware and Hyper-V, networking configurations, and storage area networks.<br>• Manage cloud environments, particularly Microsoft Azure and Microsoft 365, including migrations, security measures, and performance optimization.<br>• Oversee client hardware in colocation facilities, ensuring compliance with rack, cable, power, cooling, and security standards.<br>• Lead technical projects such as system upgrades, migrations, and solution deployments, collaborating with clients and internal teams.<br>• Ensure systems meet security and compliance standards by implementing firewalls, VPNs, and multi-factor authentication protocols.<br>• Develop and execute automation strategies using scripting languages like PowerShell to enhance system efficiency.<br>• Provide mentorship to less experienced team members and create detailed technical documentation, including SOPs and network diagrams.<br>• Communicate effectively with clients, presenting technical solutions and offering strategic advice to improve IT infrastructure.
We are looking for an experienced Network Engineer to join our team in San Antonio, Texas. In this role, you will be responsible for designing, maintaining, and optimizing our corporate networks while ensuring their security and reliability. The ideal candidate will bring technical expertise and a proactive mindset to address network challenges and support the organization’s infrastructure needs.<br><br>Responsibilities:<br>• Configure, maintain, and enhance corporate networks using technologies such as Cisco, Fortinet, Palo Alto, Meraki, Aruba, and Sophos.<br>• Troubleshoot network issues to minimize downtime and ensure seamless operational performance.<br>• Collaborate with the cybersecurity team to implement security policies, procedures, and technologies, including firewalls and access control systems.<br>• Perform routine maintenance tasks, including configuration and management of network devices and applications.<br>• Evaluate and apply network upgrades and patches in line with industry best practices.<br>• Assist with hardware and software upgrades to enhance network functionality.<br>• Monitor and report on network health and performance metrics.<br>• Document updates and design changes while adhering to change management processes.<br>• Diagnose and resolve connectivity issues, including VoIP quality and configuration challenges.<br>• Participate in the network team’s on-call rotation to provide timely technical support.
We are looking for a skilled Technical Engineer to join our team on a contract basis in San Antonio, Texas. In this role, you will focus on creating interactive dashboards, integrating tools, and managing social media strategies to enhance our digital presence. This position offers the opportunity to work with innovative technologies and contribute to impactful client projects.<br><br>Responsibilities:<br>• Develop and design interactive dashboards using Looker Studio to provide actionable insights.<br>• Implement integrations using Zapier to streamline workflows and optimize operations.<br>• Manage and enhance social media pages for the organization and clients, ensuring engaging and consistent content.<br>• Create in-house messaging for videos and social media campaigns, leveraging specific tools and platforms.<br>• Utilize video creation tools such as Synthesia.io and Pictory to produce explainer videos and promotional content.<br>• Provide training and guidance on video and social media tools to team members and clients.<br>• Collaborate with stakeholders to deliver blueprints for technical solutions and digital strategies.<br>• Ensure the seamless use of Google Apps, Google Sheets, and other productivity tools in daily operations.<br>• Maintain organized project documentation and workflows using Notion AI.<br>• Stay up-to-date with industry trends to continuously improve processes and solutions.
Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile<br>Manage user accounts, group permissions, and security policies to keep our systems secure and organized<br>Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet<br>Maintain and update online ordering and kiosk platforms—adjust hours, create coupons, and manage item availability<br>Keep our Shopify site current with promotions, launches, and upsell opportunities<br>Help our website shine by implementing SEO best practices and keeping content fresh and optimized<br>Ensure business listings like Google and Yelp are always accurate and up-to-date<br>Troubleshoot website issues and manage backend integrations to support digital marketing<br>Collaborate on monthly marketing manuals and ensure the details are spot on<br>Be the translator between IT and Marketing—making sure systems, tools, and third-party platforms play nicely together<br>Manage menu updates with white glove vendors<br>Become the go-to expert for the tech systems we rely on every day<br>Help with other duties, as needed.
We are looking for an experienced SharePoint Administrator to join our team on a contract basis. In this role, you will play a key part in managing and optimizing our SharePoint environment as we transition data to a new platform. This position is based in San Antonio, Texas, and offers a hybrid or remote work arrangement if needed.<br><br>Responsibilities:<br>• Migrate data from the existing SharePoint site to the newly established platform, ensuring accuracy and efficiency.<br>• Organize, clean up, and maintain data by addressing duplicate files and streamlining folder structures.<br>• Collaborate with an onsite engineer to coordinate tasks and ensure alignment with project requirements.<br>• Perform ongoing maintenance and support for the SharePoint environment, addressing any technical issues as they arise.<br>• Prioritize and safeguard sensitive documents, including corporate, HR, and executive reports, during the transition process.<br>• Optimize SharePoint performance by monitoring and tuning database systems.<br>• Provide recommendations for improvements to the SharePoint environment based on best practices and organizational needs.<br>• Ensure compliance with data security standards and company policies throughout the migration process.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
We are looking for a skilled Systems Administrator to join our team in San Antonio, Texas, on a Contract-to-Permanent basis. This role involves managing hybrid cloud environments, optimizing system integrations, and ensuring seamless operations across global locations. The ideal candidate will possess strong technical expertise and a proactive mindset to tackle complex challenges and support organizational growth.<br><br>Responsibilities:<br>• Manage and maintain Active Directory, Microsoft Entra ID, and hybrid cloud environments to ensure optimal performance.<br>• Configure and implement rule-based access controls and administrative units within Azure.<br>• Collaborate with vendors and validate the accuracy of reports while staying aligned with organizational requirements.<br>• Troubleshoot and resolve issues related to system integrations, including international device connectivity.<br>• Support ongoing integrations across newly acquired entities and streamline cloud-based processes.<br>• Utilize PowerShell scripting to automate tasks and enhance system efficiency.<br>• Monitor and manage on-premise and cloud systems, ensuring alignment with security protocols.<br>• Provide technical support for Citrix and Dell technologies, ensuring seamless operations.<br>• Travel occasionally, up to 25% annually, to support remote site integrations and related tasks.<br>• Foster a positive team environment and contribute to building a culture of learning and collaboration.
We are looking for a skilled Software Developer to join our dynamic team in San Antonio, Texas. In this role, you will design, develop, and maintain software solutions while collaborating with cross-functional teams to ensure high-quality delivery. Your expertise will contribute to innovative projects and help drive technical excellence across the organization.<br><br>Responsibilities:<br>• Collaborate with a team of developers to achieve software project goals and maintain existing applications.<br>• Develop and maintain software using Microsoft.Net, client-side web technologies, JavaScript, and server-side frameworks.<br>• Work with additional technologies such as BizTalk, SharePoint, Oracle, and other development platforms.<br>• Design, implement, and execute coded unit tests using NUnit and JavaScript testing tools like QUnit or Jasmine.<br>• Lead efforts in Test-Driven Development and mentor developers who are newer to the field on best practices.<br>• Review applications for adherence to quality standards and ensure consistent development practices within the team.<br>• Meet with internal stakeholders to gather requirements, define project scope, and deliver solutions.<br>• Oversee the installation, maintenance, and availability of mission-critical software applications.<br>• Participate in business analysis tasks and architectural improvement initiatives.<br>• Manage development operations tasks, including Continuous Integration, source control, and automated deployments.
