We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>Duties and Responsibilities:</p><p><br></p><p>Provide primary support for the SAP modules related to the Finance and Controlling business process including resolving day to day systems issues by diagnosing the problem and modifying configuration, working with developers, or logging incidents with SAP Support.</p><p>Provide recommendations for change and process improvements.</p><p>Lead reporting efforts for Financial and Controlling areas working with ABAP and BI development as required to select, test and implement the appropriate solutions. Work on finance related reports and forms.</p><p>Ability to lead and configure all requirements for a new company code/plant to assimilate acquisitions.</p><p>Work closely with business members of Finance to Manage business functions (Accounting, GL, Bank, Finance, Cost Accounting, Fixed Assets, Tax) to facilitate effective solution implementations and provide knowledge transfer of system functionality to Super Users, Subject Matter Experts and end users.</p><p>Analyze business process gaps, identify solution alternatives and guide business and IS stakeholders to select the best solutions to close the gaps.</p><p>Stay current with Finance and Controlling functionality available within SAP and communicate opportunities to the business.</p><p>Work closely with ABAP developers to define programming requirements and test programming solutions.</p><p>Provide production support for SAP FI/CO, FA and integration points with SD, MM, WM, TM, Vistex, PP, BW and BPC 10.1 and BPC 11.1 modules. Support SAP interfaces to other core CHG business applications.</p><p>Support for banking interfaces for both AP and AR and document management integrations.</p><p>Provide user support for OCR/ AP Automation tool (OnBase) by creating users, adjusting workflows and user access. Manage vendors working on change requests and upgrade projects related to OCR/ AP Automation.</p><p>Provide functional support for master data governance, and master data trouble-shooting.</p><p>Work closely with end users to prioritize and manage completion of support tickets. Track and report FI/CO support metrics.</p><p>Manage projects assigned through the full project lifecycle including managing and coordinating the work of consultants when necessary.</p><p>Proactively participate in the integration between related SAP functions with other IS Business Analysts.</p><p>Strong ability to lead discussions and promote strategy with the business to analyze, configure, and model processes in SAP.</p><p>Modify, test, and validate system configuration. Prepare detailed functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms.</p><p>Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results).</p><p>Minimum Job Requirements:</p><p><br></p><p><br></p>
Identify, create and facilitate process design by conducting business and systems process analysis, focusing on quality improvement and data management ensuring reliability and validity of data.<br>Facilitating business requirement walkthrough meetings and partnering with the business on functional specification reviews.<br>Collaborate closely with technical teams to implement the requirements.<br>Write SQL Queries that will make our data evaluation process more flexible or scalable across data sets.<br>Diving into large data sets, uncovering insights through profiling, and providing impactful recommendations.<br>Perform analysis for documenting detailed data lineage (source to target mappings).<br>Identify data control requirements, i.e. Reconciliations and validations.<br>Reviews, documents, and categorizes current or as-is state of the business process or function including creating flow charts and process models, and develop portions of the desired future or to-be state of those processes.<br>Organize complex problems into simple solutions and precise business and technical requirements.<br><br>What is required for the position?<br><br>Required Skills<br><br>Structured data analysis and data requirements development experience is required.<br>Understand data use to create data lineage necessary for data strategy.<br>Strong Snowflake, SQL and Excel skills with the ability to learn other analytics tools.<br>Document data and business process flows.<br>Experience in the insurance industry is preferred.<br>Prior experience with database and model design is preferred.<br>Prior experience with RDM/MDM tools is preferred<br>Ability to communicate complex information to others in a way they can understand.<br><br>Experience<br><br>Data analysis: 5+ years (Required)<br>Bachelor’s degree in business, computer science, mathematics, and statistics, or equivalent work experience.<br>2+ years’ experience with Snowflake database preferred.<br>3+ years of work experience in a P& C Insurance industry.<br>Familiarity with Agile and Scrum methodologies.
We are looking for a meticulous Banking Analyst to join our team in Kerrville, Texas. In this role, you will provide exceptional customer support while managing a variety of financial transactions and banking operations. This position offers a chance to contribute to the success of our branch by supporting customer needs and maintaining compliance with banking regulations.<br><br>Responsibilities:<br>• Assist customers with a wide range of banking transactions, including deposits, withdrawals, loan payments, and balance inquiries.<br>• Process specialized transactions such as wire transfers and cashier’s checks, ensuring accuracy and adherence to banking policies.<br>• Open and manage deposit accounts while educating customers about available bank products and services.<br>• Maintain and balance cash drawers daily, ensuring all transactions are accurately accounted for.<br>• Identify customer needs and recommend additional banking services, such as lending options or online banking tools.<br>• Stay informed of current banking policies and regulatory requirements, including compliance with anti-money laundering and Bank Secrecy Act standards.<br>• Address and resolve customer concerns in a precise and timely manner.<br>• Support branch goals by actively participating in sales initiatives and community outreach efforts.
We are looking for a dedicated Deposit Operations Analyst to join our team in Kerrville, Texas. In this role, you will play a pivotal part in overseeing daily deposit account operations while ensuring compliance with banking regulations and internal policies. This position requires an individual with strong attention to detail who can maintain system integrity and provide exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Process and reconcile wire transfers, check returns, stop payments, and account maintenance requests with accuracy and efficiency.<br>• Investigate and resolve discrepancies, posting errors, and account-related issues promptly.<br>• Monitor and manage overdraft and non-sufficient fund items in alignment with bank policies.<br>• Conduct thorough reviews of documentation for new and existing deposit accounts to ensure compliance with regulatory standards.<br>• Provide guidance and support to branch staff and other departments regarding deposit account procedures.<br>• Assist in the implementation of system updates and perform quality control reviews to enhance operational productivity.<br>• Participate in special projects aimed at improving deposit operations and customer service.<br>• Safeguard customer information by adhering to confidentiality and security protocols.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Systems Engineer (contract).</strong> In this role, you'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. <strong>This role is a hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>SaaS Administration:</strong> Manage and support Google Workspace, Zoom, Slack, and other essential SaaS platforms, including user provisioning and access controls.</li><li><strong>Onsite IT Support:</strong> Deliver hands-on technical assistance for hardware, software, and connectivity issues with professionalism and empathy.</li><li><strong>Executive Support:</strong> Provide high-touch support to executives, ensuring seamless operation of devices, meetings, travel tech, and daily systems.</li><li><strong>Device Management:</strong> Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through Jamf or similar MDM tools.</li><li><strong>AV & Zoom Room Maintenance:</strong> Support and maintain audiovisual systems and Zoom Rooms for hybrid meetings, company events, and executive communications.</li><li><strong>Employee Lifecycle Support:</strong> Handle onboarding and offboarding tasks, including equipment provisioning, account setup, and orientation.</li><li><strong>Help Desk Operations:</strong> Triage and resolve IT tickets via help desk platforms, Slack, Zoom, and email—focusing on clarity, speed, and accountability.</li><li><strong>Process Improvement:</strong> Collaborate with IT and Security teams to automate workflows, improve processes, and maintain internal documentation.</li><li><strong>Compliance & Security:</strong> Ensure all support activities align with HIPAA, SOC 2, HITRUST, and internal security standards.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire an <strong>IT Project Manager (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and <strong>requires 3 days onsite per week.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex technical projects end-to-end, prioritizing tasks to maximize impact and achieve business objectives</li><li>Partner with cross-functional teams to develop detailed project plans, define project scope, goals, budget, and deliverables</li><li>Develop project schedules and partner with multi-disciplinary teams to allocate appropriate resources and identify redundancies </li><li>Document and coordinate project tasks to ensure projects remain within scope, timeline, and budget</li><li>Facilitate discovery sessions and Agile ceremonies such as stand-ups, sprint planning, and retrospectives</li><li>Develop and manage risk mitigation strategies </li><li>Identify and escalate risks to prevent scope creep or other issues</li><li>Partner with leadership to ensure the quality of deliverables</li><li>Prepare, track, and document weekly project reports, leveraging KPIs and impact metrics to demonstrate project ROI</li></ul>
