We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
Minimum Requirements<br><br>Bachelor’s degree from an accredited college or university.<br>Two (2) years of experience focused on systems analysis, database management, application development, and operating systems.<br>Must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the candidate.<br>Preferred Qualifications<br><br>Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical discipline.<br>Experience with Skyward Qmlativ.<br>Two (2) years’ experience with Texas school district Student Information Systems (TSDS).<br>Knowledge, Skills, and Abilities<br><br>Strong analytical and problem-solving skills in systems analysis and design.<br>Demonstrates a commitment to quality service, professionalism, and diplomacy when working with all levels of personnel.<br>Proven ability in project management, staff development, organization, and strategic planning.<br>Skilled in defining, communicating, and validating business and technical requirements.<br>Performs effectively under pressure, managing multiple priorities with accuracy and timeliness.<br>Exceptional written, verbal, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.<br>Proficient in creating and modifying SQL and PowerShell scripts, and experienced in administering Microsoft Servers, SQL Server databases, and identity management systems.<br>Essential Functions/Key Responsibilities<br><br><br>System Administration & Support:<br><br>Administers and supports district information systems and applications, including the Skyward Qmlativ Student Information System and Skyward Business Information System.<br>Develops, maintains, and enhances integrations between the district’s student, HR, and business information systems to ensure seamless data exchange and accuracy.<br>Troubleshoots and resolves operational issues, identifying root causes and implementing effective, long-term solutions.<br>Prepares and maintains detailed documentation of system configurations, program development, and procedural guidelines to promote consistent and efficient system use.<br>Data Management & Analysis:<br><br>Gathers and analyzes user requirements to design and implement effective, functional system solutions.<br>Applies advanced analytical skills to develop end-user tools and processes that enhance operational efficiency.<br>Maintains a high level of accuracy and attention to detail by identifying, troubleshooting, and resolving data integrity issues within databases.<br>Utilizes expertise in relational databases and standard query languages (e.g., SQL Server) to extract, analyze, and interpret data for decision-making.<br>Assesses district-wide data management needs and establishes, implements, and maintains database standards and best practices.<br>Ensures data integrity, privacy, and security in compliance with district policies and applicable state and federal regulations, including FERPA and HIPAA.<br>Develops and administers a security roles and responsibilities matrix to manage user access across district systems and applications.<br>Data Systems Coordination and Process Improvement:
We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
Job Responsibilities<br>• Develop and implement the organization’s IT strategy in alignment with agency goals and operational priorities.<br>• Supervise and mentor IT staff, fostering a culture of accountability, responsiveness, and continuous learning.<br>• Manage vendor and service provider relationships to ensure quality and cost-effective technology solutions.<br>• Collaborate with senior leadership to plan and budget for technology infrastructure, hardware, software, and system upgrades.<br>• Oversee the administration of all network systems, servers, and hardware at multiple sites.<br>• Ensure the reliable operation and maintenance of internet, Wi-Fi, phone systems, and user devices across all locations.<br>• Manage system access, security permissions, and backups in compliance with organizational and regulatory standards.<br>• Ensure continuity of operations through effective disaster recovery and business continuity planning.<br>• Implement and monitor cybersecurity protocols, data protection policies, and employee training programs to safeguard sensitive information.<br>• Conduct regular system audits and vulnerability assessments.<br>• Maintain compliance with federal and state regulations (FERPA, HIPAA, and data privacy standards).<br>• Oversee help desk operations to ensure timely and effective technical support to staff.<br>• Develop and coordinate staff technology training to enhance digital literacy and system efficiency.<br>• Serve as a liaison between IT and program departments to support technology integration in education and family services.<br>• Partner with program leadership to optimize the use of data systems for Early/Head Start, Parent-Child Education, and Caminos programs.<br>• Support implementation and integration of software platforms for HR, Finance, Grants Management, and Client Data Systems.<br>• Ensure systems are configured to capture accurate data for reporting, compliance, and evaluation.<br>• May require occasional evening or weekend work to support system upgrades or emergencies.<br>• Work is typically performed in an office setting with moderate physical activity.
We are looking for a dedicated Deposit Operations Analyst to join our team in Kerrville, Texas. In this role, you will play a pivotal part in overseeing daily deposit account operations while ensuring compliance with banking regulations and internal policies. This position requires an individual with strong attention to detail who can maintain system integrity and provide exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Process and reconcile wire transfers, check returns, stop payments, and account maintenance requests with accuracy and efficiency.<br>• Investigate and resolve discrepancies, posting errors, and account-related issues promptly.<br>• Monitor and manage overdraft and non-sufficient fund items in alignment with bank policies.<br>• Conduct thorough reviews of documentation for new and existing deposit accounts to ensure compliance with regulatory standards.<br>• Provide guidance and support to branch staff and other departments regarding deposit account procedures.<br>• Assist in the implementation of system updates and perform quality control reviews to enhance operational productivity.<br>• Participate in special projects aimed at improving deposit operations and customer service.<br>• Safeguard customer information by adhering to confidentiality and security protocols.
We are looking for a skilled Systems Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize on-premises and cloud systems while ensuring seamless functionality across all infrastructure components. You will also play a key role in maintaining security protocols, troubleshooting technical issues, and supporting IT initiatives to align with organizational goals.<br><br>Responsibilities:<br>• Manage and administer infrastructure systems, including physical and virtual machines, cloud environments, and associated architecture.<br>• Implement and oversee database systems, ensuring their security, integrity, and accessibility.<br>• Administer Office 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.<br>• Lead efforts to maintain system backups and disaster recovery protocols, ensuring compliance with organizational standards.<br>• Monitor and enhance system security, including managing Active Directory, Entra ID, and hybrid identity solutions.<br>• Design and implement security controls, including role-based access management, privileged access, and Microsoft Defender configurations.<br>• Collaborate with IT teams to complete systems-related projects and initiatives efficiently.<br>• Provide technical support to end users, resolving hardware, software, and cloud service issues.<br>• Guide and mentor less experienced IT staff, promoting a collaborative and knowledgeable environment.<br>• Manage IT hardware and software procurement and inventory to ensure operational needs are met.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based eCommerce client to identify a <strong>Project Manager (contract).</strong> This individual will play a critical role in driving cross-functional initiatives, translating business needs into actionable plans, and engaging with stakeholders across all levels of the organization. Ideally the Project Manager will be available for onsite meetings, in Austin, on a bi-weekly or monthly cadence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the development of vendor RFPs and coordinate vendor/stakeholder meetings and product demos</li><li>Partner with cross-functional leadership to select a vendor based on budget, services provided, and customer experience OKRs</li><li>Develop and own the project roadmap</li><li>Define clear and actionable project milestones and KPIs</li><li>Support the development of project budgets</li><li>Manage the allocation of personnel and other resources required to complete the project on time and within budget</li><li>Develop and manage product backlogs, prioritize initiatives, and monitor progress to completion</li><li>Track project deliverables, document project evolution, and provide frequent status reports</li><li>Proactively identify and address challenges with minimal oversight, applying critical thinking and strategic foresight</li><li>Partner with organizational change management to communicate project details across the organization</li></ul>
