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8 results for Help Desk Tier 1 in San Antonio, TX

Help Desk II

Austin, TX
remote
Temporary to Hire
24.00 - 27.00 USD / Hourly
We are looking for a Help Desk II specialist to support internal teams through a web-centered desktop support environment. This contract opportunity is ideal for someone who enjoys resolving technical issues, managing service requests efficiently, and supporting communication tools used across the organization. The role is expected to begin on a part-time schedule of 20-30 hours per week, with potential flexibility to expand based on business needs and candidate fit. Responsibilities: • Provide second-level technical assistance for internal users by diagnosing and resolving desktop, system, and access-related issues in a timely manner. • Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure issues are tracked through completion. • Support web-based tools and online content posting processes used by internal stakeholders across the organization. • Assist with mass email platform activities, including troubleshooting distribution issues and supporting users working within Higher Logic Informz. • Investigate problems related to Microsoft Windows environments, including Windows 10 workstations and common end-user software. • Deliver clear updates to users and coordinate with other technical resources when issues require escalation. • Help maintain consistent service desk operations by prioritizing requests and addressing recurring technical concerns proactively.
2026-05-27T00:23:48Z

Desktop Support Technician

Austin, TX
onsite
Temporary to Hire
22.00 - 26.00 USD / Hourly
Desktop Support Technician Onsite | Austin, TX | 6-month Contract We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment. Responsibilities:• Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.• Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.• Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.• Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.• Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.• Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.• Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.• Provide occasional assistance at other company locations if business needs require travel.• Maintain reliable support coverage in the office and help create a smooth technology experience for end users.• Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.
2026-05-26T14:18:48Z

IT Support Technician - Level 1

Buda, TX
onsite
Temporary / Contract
25.00 - 35.00 USD / Hourly
IT Support TechnicianOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed. Responsibilities:• Provide first-level support for desktops, laptops, printers, mobile devices, and other common workplace technology.• Monitor and resolve service requests by assisting employees with routine technical issues in a timely manner.• Travel between office, shop, and nearby job site locations to deliver in-person IT support.• Prepare and install computers, peripherals, and related equipment for new and existing users.• Investigate connectivity problems and assist with diagnosing network-related issues affecting users and devices.• Support technology used in shop environments, including workstations, tool-connected systems, and operational equipment.• Serve as on-site technical assistance for senior IT staff and third-party vendors by performing hands-on tasks when requested.• Coordinate employee onboarding support by setting up devices, accounts, and required access.• Maintain accurate records of hardware assets and help manage inventory of IT equipment.
2026-06-02T13:23:49Z

Tech Operations Manager

Buda, TX
onsite
Temporary / Contract
80.75 - 85.00 USD / Hourly
Tech Operations ManagerOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, Texas to identify a Tech Operations Manager to oversee IT service operations and keep support work moving efficiently across teams. This contract position focuses on driving accountability throughout the ticket lifecycle, improving service responsiveness, and maintaining clear visibility into open issues and priorities. The ideal candidate brings strong operational discipline, experience with service management processes, and the ability to coordinate across technical groups without direct people management. Responsibilities:• Direct the progress of operational support requests from initial intake through final resolution, ensuring each item advances with clear ownership and documented updates.• Track service level commitments closely and intervene when response or resolution targets are at risk.• Manage ticket distribution and escalation activities so incidents and requests reach the appropriate teams without delay.• Review aging or blocked work items, remove barriers, and push stalled issues toward resolution.• Coordinate transitions between support groups to maintain continuity, accountability, and next-step clarity.• Maintain an accurate view of active service work by monitoring status, ownership, priorities, and backlog conditions.• Build and maintain reporting tools and dashboards that highlight service performance, ticket patterns, and operational trends.• Facilitate recurring operational reviews to uncover process gaps, reduce bottlenecks, and strengthen service delivery outcomes.• Administer Jira Service Management workflows, including queue structure, request categories, SLA settings, and basic automation rules.• Promote consistent ticket documentation and process adherence to improve auditability and support quality.
2026-06-02T13:04:20Z

Audio Visual Engineer

San Antonio, TX
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
We are looking for an Audio Visual Engineer to support end-to-end AV projects in San Antonio, Texas, from initial discovery through final system delivery. This role combines client consultation, technical design, field coordination, and commissioning to ensure each solution is practical, reliable, and aligned with project goals. The ideal candidate brings strong design documentation skills, hands-on system integration knowledge, and the ability to communicate clearly with clients and installation teams throughout the project lifecycle. Responsibilities: • Evaluate project sites to document existing conditions, infrastructure readiness, and technical considerations that may affect system design or delivery. • Partner with clients to gather operational needs, room usage expectations, and performance goals, then convert those inputs into effective AV solutions. • Produce detailed design packages using AutoCAD or Visio, including system layouts, schematics, block diagrams, and supporting technical documentation. • Collaborate with estimating and project stakeholders by preparing material quantities, contributing labor insights, and reviewing plans for constructability. • Coordinate design intent with architectural documents and other trades to help ensure successful installation in the field. • Support installation teams during project execution by answering engineering questions and helping resolve design-related issues. • Lead or assist with commissioning activities such as DSP adjustment, control system checks, signal path verification, calibration, and overall performance testing. • Diagnose and correct technical issues that arise during the final phase of deployment to confirm systems are operating as intended. • Conduct client walkthroughs, provide end-user training, and serve as a technical point of contact to support successful project handoff.
2026-06-02T14:04:24Z

Executive Administrative Assistant

San Antonio, TX
onsite
Temporary / Contract
22.00 - 23.00 USD / Hourly
Our client is looking for an Executive Administrative Assistant to join a contract position supporting leadership and office operations in San Antonio, Texas. This opportunity is well suited for someone who combines strong administrative judgment with creative marketing support and can keep pace with a busy work environment. The role offers a mix of executive coordination, event support, document management, and content-related tasks that help the team stay organized, responsive, and client-ready. Responsibilities:• Coordinate mail handling activities, including receipt, processing, tracking, and internal distribution to the appropriate team members.• Oversee the readiness of shared office spaces by monitoring supplies, arranging equipment needs, and maintaining welcoming common areas for staff and visitors.• Support day-to-day administrative operations through document preparation, records organization, filing, template upkeep, and general office coordination.• Help organize company events such as training sessions, webinars, celebrations, and client functions, including catering, materials, and venue-related details.• Contribute to marketing initiatives by creating or updating visual and presentation content using design tools such as Canva and Adobe Illustrator.• Assist with social media activity through content preparation, post distribution across platforms, and basic video or media editing using tools such as CapCut.• Provide administrative assistance to project managers and design staff by formatting reports, organizing project documentation, and supporting scheduling needs.• Support client gifting programs and additional special projects that enhance outreach, branding, and overall office effectiveness.
2026-05-18T21:04:52Z

Database Technology Manager

San Antonio, TX
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for a Database Technology Manager to guide data and technology operations in San Antonio, Texas while helping leaders turn information into practical decisions. This role combines team leadership, analytics strategy, and systems oversight to strengthen reporting, improve operational efficiency, and support organization-wide goals. The ideal candidate brings a strong command of database environments, business intelligence tools, and IT operations, along with the ability to communicate insights clearly across technical and non-technical teams. Responsibilities: • Direct and mentor database and IT staff, fostering accountability, collaboration, and high-quality service across daily operations and long-term initiatives. • Design and maintain dashboards, reports, and visual analytics that translate complex information into accessible insights for leadership and ministry stakeholders. • Examine data patterns across departments, campuses, and programs to identify trends, measure performance, and support strategic planning. • Establish and enforce data standards that improve accuracy, consistency, and reliability across reporting platforms and connected systems. • Work closely with executive and departmental leaders to gather reporting needs and deliver recurring analytical tools that support informed decision-making. • Lead the adoption of automation and AI-enabled solutions that streamline workflows and increase the effectiveness of technology and reporting processes. • Oversee IT infrastructure, vendor-supported services, and operational processes to ensure stable, efficient, and secure system performance. • Build consolidated reporting solutions that provide leadership with a centralized view of key metrics related to engagement, attendance, volunteer involvement, and growth. • Manage departmental financial planning, including budgeting, purchasing oversight, contract coordination, and documentation of expenditures and projects. • Partner with internal teams and external providers on integrations, system improvements, and cross-functional data initiatives that enhance organizational capabilities.
2026-05-12T13:38:44Z

VP of Technology

San Antonio, TX
onsite
Permanent / Full Time
145000.00 - 177000.00 USD / Yearly
We are looking for an experienced technology executive to lead enterprise infrastructure strategy and strengthen operational resilience across the organization in San Antonio, Texas. This role will guide technical planning, advise senior leadership on complex technology decisions, and build high-performing teams that support dependable services for schools and office operations. The ideal candidate brings deep expertise in infrastructure, cloud platforms, security frameworks, and service management, along with the ability to communicate effectively with executives and governance stakeholders. Responsibilities: • Lead the creation, maintenance, and testing of disaster recovery and business continuity strategies to reduce operational risk and support uninterrupted services. • Advise executive leadership on technology direction, infrastructure priorities, and long-term investments across core technical domains. • Oversee the development of operational standards, technical documentation, and internal communications that promote consistency and accountability. • Establish and refine service management practices that track system performance, identify improvement opportunities, and raise service quality for schools and administrative offices. • Direct infrastructure and platform initiatives involving data centers, cloud environments, virtualization, networking, and enterprise systems. • Prepare and deliver updates, recommendations, and performance insights for board meetings and executive presentations. • Manage audit readiness efforts by coordinating evidence collection, reviewing controls, and supporting compliance-related activities. • Lead cross-functional teams and external vendors to execute technology projects, strengthen operational maturity, and drive organization-wide change. • Champion the use of industry frameworks and best practices in security, project delivery, quality assurance, and systems design.
2026-05-21T17:58:51Z