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9 results for Help Desk Analyst Ii in San Antonio, TX

Help Desk Analyst

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
Help Desk Analyst On-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
2026-04-07T14:08:46Z

Senior Marketing Analyst

Austin, TX
onsite
Temporary
45.00 - 55.00 USD / Hourly
Senior Marketing AnalystOn-site | Austin, TX | Contract We are seeking a Senior Marketing Analyst to support data-driven decision-making across digital marketing initiatives. This role is responsible for building and maintaining dashboards to monitor web performance, analyzing user behavior and campaign effectiveness, and partnering with cross-functional teams to optimize conversion and key user actions. The ideal candidate is intellectually curious, highly analytical, and passionate about using data to tell a clear performance story. This is a collaborative, cross-functional role working closely with web operations, web project management, and digital marketing teams to drive revenue impact and continuous optimization of digital experiences. Key Responsibilities<ul><li>Build, maintain, and enhance dashboards that track website performance, conversion rates, and key digital KPIs</li><li>Partner with Web Marketing and Conversion Rate Optimization teams to design, implement, and interpret A/B and multivariate tests</li><li>Track, analyze, and report on online user behavior, campaign performance, and overall marketing impact</li><li>Develop and deliver monthly and quarterly performance summaries for leadership and key stakeholders</li><li>Perform ad hoc analysis across websites and digital marketing channels</li><li>Monitor daily, weekly, and monthly business performance against goals and analyze trends over time</li><li>Identify data anomalies, troubleshoot discrepancies, and ensure reporting accuracy and timeliness</li><li>Translate complex analytical findings into actionable recommendations and business insights</li><li>Contribute to the ongoing improvement of analytics infrastructure, including integration of new or external data sources</li><li>Develop scalable reporting to measure marketing ROI and performance across channels</li></ul>
2026-04-03T00:53:44Z

Deposit Operations Analyst

Kerrville, TX
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
We are looking for a dedicated Deposit Operations Analyst to join our team in Kerrville, Texas. In this role, you will play a pivotal part in overseeing daily deposit account operations while ensuring compliance with banking regulations and internal policies. This position requires an individual with strong attention to detail who can maintain system integrity and provide exceptional service to both internal and external stakeholders. Responsibilities: • Process and reconcile wire transfers, check returns, stop payments, and account maintenance requests with accuracy and efficiency. • Investigate and resolve discrepancies, posting errors, and account-related issues promptly. • Monitor and manage overdraft and non-sufficient fund items in alignment with bank policies. • Conduct thorough reviews of documentation for new and existing deposit accounts to ensure compliance with regulatory standards. • Provide guidance and support to branch staff and other departments regarding deposit account procedures. • Assist in the implementation of system updates and perform quality control reviews to enhance operational productivity. • Participate in special projects aimed at improving deposit operations and customer service. • Safeguard customer information by adhering to confidentiality and security protocols.
2026-04-02T21:44:15Z

Data Analyst

Austin, TX
onsite
Temporary
55.83 - 80.33 USD / Hourly
Data AnalystOn-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Collect, clean, validate, and analyze large datasets to support business decision‑making</li><li>Develop and maintain reports, dashboards, and visualizations using BI tools</li><li>Analyze trends, patterns, and key performance indicators (KPIs) across business functions</li><li>Translate business requirements into data insights and actionable recommendations</li><li>Partner with stakeholders to understand data needs and define reporting solutions</li><li>Write and optimize SQL queries to extract and analyze data from multiple data sources</li><li>Ensure data accuracy, consistency, and integrity across reports and analyses</li><li>Document data definitions, metrics, and reporting processes</li><li>Support ad‑hoc analysis and executive reporting requests</li><li>Identify opportunities for process improvement through data‑driven insights</li></ul>
2026-04-07T14:33:45Z

Cash Operations & Investor Reporting Analyst

San Antonio, TX
onsite
Permanent
60000.00 - 75000.00 USD / Yearly
We are looking for a skilled Reporting Analyst to join our dynamic team in San Antonio, Texas. This role is integral to maintaining the accuracy and efficiency of our loan servicing operations, cash management processes, and investor reporting functions. The ideal candidate will bring expertise in financial modeling, reconciliation, and analytical problem-solving to ensure seamless operations and compliance across multiple systems. Responsibilities:• Reconcile daily loan servicing transactions, including payments, payoffs, and adjustments, with cash receipts to ensure accuracy.• Process borrower payments and updates related to interest, escrow, and adjustments within the servicing system.• Investigate and resolve discrepancies in cash reconciliation processes promptly.• Prepare and review monthly investor remittance reports, ensuring data accuracy and compliance.• Conduct financial modeling to calculate interest charges and disbursements for warehouse lending operations.• Analyze loan sale trade terms and reconcile them with system data and third-party servicer records.• Perform quality control checks on servicing records across internal and external systems to maintain data integrity.• Update internal systems with escrow balance changes and insurance-related transactions executed by third-party providers.• Develop and implement internal controls to enhance the accuracy of cash flow reporting and loan accounts
2026-04-03T16:23:46Z

IT Technician

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
IT TechnicianOn-site | Austin, TX | Contract-to-Hire <ul><li>Install, configure, maintain, and support computer systems, hardware, and software</li><li>Provide technical support to end users for desktops, laptops, printers, mobile devices, and peripherals</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues</li><li>Set up and manage user accounts, permissions, and access (Active Directory / Azure AD)</li><li>Perform system updates, patches, and routine maintenance</li><li>Image, deploy, and replace workstations and equipment</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document incidents, resolutions, and procedures in ticketing systems</li><li>Assist with network setup, cabling, and basic troubleshooting (LAN/WAN, Wi‑Fi)</li><li>Escalate complex issues to senior IT staff or specialized teams as needed</li></ul>
2026-04-07T14:33:45Z

Senior Budget Analyst

San Antonio, TX
onsite
Permanent
67486.00 - 85000.00 USD / Yearly
We are looking for a Senior Budget Analyst to join our team in San Antonio, Texas. This role involves performing detailed financial analyses, managing annual budgets, and providing strategic recommendations to enhance organizational performance. The ideal candidate will have a strong background in public or business administration, finance, and accounting, coupled with exceptional analytical and communication skills. Responsibilities: • Prepare and manage annual budgets, ensuring all sections of the business plan and supporting documentation are accurately developed and distributed. • Conduct in-depth financial analyses to evaluate past and present operations, forecast future revenues and expenditures, and identify opportunities for improvement. • Monitor departmental expenditures to ensure compliance with budget guidelines and organizational goals. • Collaborate with department leaders to refine strategic plans and create visual communication materials, such as charts and graphics. • Attend executive budget meetings, public hearings, and board discussions to address budget-related matters. • Assist with monthly and quarterly financial reporting, providing detailed variance explanations and recommendations. • Perform complex evaluations of performance measures to assess departmental efficiency and service effectiveness. • Develop and maintain data retrieval programs and automated accounting systems, ensuring accurate and timely reporting. • Provide expertise in budgeting software and databases, offering support and training to staff as needed. • Continuously identify and implement process improvements to enhance operations, reduce turnaround times, and streamline workflows.
2026-04-03T16:23:46Z

IT Manager/Director

Seguin, TX
onsite
Permanent
150000.00 - 220000.00 USD / Yearly
IT Manager in the Industrial Power Systems Division (IPSD) segment of the Power & Energy GCIO organization. We are seeking an experienced IT Manager for our IPSD Large Engine facilities in South Texas. In this role, you will lead a team of 7-10 IT professionals who are responsible for providing application and site support for Seguin, Schertz and San Antonio. The role is responsible for supporting operations, technical infrastructure, project/portfolio execution, supporting strategic enterprise programs and leading modernization of systems aligned to strategic roadmaps. The selected candidate must establish and maintain strong relationships with business partners, a global team of IT professionals and software vendors. Additionally, the incumbent will serve as a strategic IT business partner ensuring the delivery of high-quality, innovative solutions that align with business objectives. The scope manages 7-8 Caterpillar staff & 2-3 agency staff across 3 sites, and $6M in technology spend. What You Will Do: Lead and motivate a team overseeing the performance of individual team members and the team, fostering a culture of Lean, innovation and modeling Our Behaviors and Our Values In Action. Drive innovation and solve complex business challenges by deploying new technologies that enable modernization, strengthen digital and AI capabilities, while leading process improvements and automation to improve operational excellence. Manage the development, deployment, maintenance, and integration of IT applications aligned to business-relevant IT strategies, priorities and strategic roadmap. Build and maintain relationships with business partners, vendors, and Caterpillar IT driving alignment in goals, strategy, priorities, and outcomes. Remove roadblocks and prioritize resources to achieve strategic business objectives. What You Will Have: Leadership: Proven experience in leading and managing application or site support teams. Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization. Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers). Top Candidates Will Also Have: Bachelor’s Degree in Computer Science, Information Technology, or related field Strong skills in planning, initiating actions, delegation, consensus building, decision-making, and leadership. Experience in industrial manufacturing and digital transformation. Familiarity with multiple technologies (Distributed, Mainframe, Integration, MES, ERP). Strong communication and conflict management skills, accountability, relationship building Project management expertise (scope, cost, time estimation, resource planning). Additional Information: Travel is less than 10%
2026-03-19T15:38:43Z

IT Director

Austin, TX
onsite
Temporary
68.00 - 80.00 USD / Hourly
IT DirectorOn-site | Austin, TX | Fractional Robert Half is hiring an experienced IT Director to join a high-tech engineering team in Austin, Texas. This long-term fractional position offers the opportunity to lead and optimize IT operations, ensuring seamless functionality and innovation within the organization. The ideal candidate will bring a strong technical skill set and leadership capabilities to oversee critical systems and drive strategic IT initiatives. Responsibilities:• Lead the management and maintenance of IT infrastructure, including hardware, software, and network systems.• Oversee the implementation and optimization of Active Directory and backup technologies.• Manage Cisco technologies to ensure robust and secure communication networks.• Develop and enforce configuration management processes to maintain system integrity.• Collaborate with cross-functional teams to align IT strategies with business goals.• Conduct regular assessments of systems to identify and mitigate risks.• Supervise the procurement, installation, and upgrade of computer hardware and software.• Provide leadership and guidance to the IT team, fostering a culture of innovation and accountability.• Ensure compliance with environmental and quality standards in IT operations.• Monitor and enhance system performance to support organizational efficiency.
2026-04-16T01:13:42Z