We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.<br>• Install, configure, and support macOS workstations, iOS devices, and related peripherals.<br>• Manage and deploy software updates, system upgrades, and other IT solutions.<br>• Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.<br>• Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.<br>• Develop and update documentation, such as quick reference guides, FAQs, and training materials.<br>• Assist with onboarding new employees by setting up IT systems and conducting training sessions.<br>• Offer on-site technical support for legal proceedings and company events as required.<br>• Research and recommend improvements in IT tools, keeping up with industry trends and best practices.<br>• Support routine maintenance tasks and contribute to departmental projects as assigned.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
Identify, create and facilitate process design by conducting business and systems process analysis, focusing on quality improvement and data management ensuring reliability and validity of data.<br>Facilitating business requirement walkthrough meetings and partnering with the business on functional specification reviews.<br>Collaborate closely with technical teams to implement the requirements.<br>Write SQL Queries that will make our data evaluation process more flexible or scalable across data sets.<br>Diving into large data sets, uncovering insights through profiling, and providing impactful recommendations.<br>Perform analysis for documenting detailed data lineage (source to target mappings).<br>Identify data control requirements, i.e. Reconciliations and validations.<br>Reviews, documents, and categorizes current or as-is state of the business process or function including creating flow charts and process models, and develop portions of the desired future or to-be state of those processes.<br>Organize complex problems into simple solutions and precise business and technical requirements.<br><br>What is required for the position?<br><br>Required Skills<br><br>Structured data analysis and data requirements development experience is required.<br>Understand data use to create data lineage necessary for data strategy.<br>Strong Snowflake, SQL and Excel skills with the ability to learn other analytics tools.<br>Document data and business process flows.<br>Experience in the insurance industry is preferred.<br>Prior experience with database and model design is preferred.<br>Prior experience with RDM/MDM tools is preferred<br>Ability to communicate complex information to others in a way they can understand.<br><br>Experience<br><br>Data analysis: 5+ years (Required)<br>Bachelor’s degree in business, computer science, mathematics, and statistics, or equivalent work experience.<br>2+ years’ experience with Snowflake database preferred.<br>3+ years of work experience in a P& C Insurance industry.<br>Familiarity with Agile and Scrum methodologies.
We are looking for a meticulous Banking Analyst to join our team in Kerrville, Texas. In this role, you will provide exceptional customer support while managing a variety of financial transactions and banking operations. This position offers a chance to contribute to the success of our branch by supporting customer needs and maintaining compliance with banking regulations.<br><br>Responsibilities:<br>• Assist customers with a wide range of banking transactions, including deposits, withdrawals, loan payments, and balance inquiries.<br>• Process specialized transactions such as wire transfers and cashier’s checks, ensuring accuracy and adherence to banking policies.<br>• Open and manage deposit accounts while educating customers about available bank products and services.<br>• Maintain and balance cash drawers daily, ensuring all transactions are accurately accounted for.<br>• Identify customer needs and recommend additional banking services, such as lending options or online banking tools.<br>• Stay informed of current banking policies and regulatory requirements, including compliance with anti-money laundering and Bank Secrecy Act standards.<br>• Address and resolve customer concerns in a precise and timely manner.<br>• Support branch goals by actively participating in sales initiatives and community outreach efforts.
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>User Experience Researcher (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 2+ days onsite per week. The ideal applicant will play a critical role in strategic research for user-generated digital content. This position will collaborate with designers to validate designs and informing designs through generative research.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Execute all user interviews, surveys, and usability testing</li><li>Conduct and manage generative research to evaluate user experience across multiple digital channels</li><li>Analyze qualitative and quantitative data, identify trends, and synthesize findings to provide actionable recommendations to design/product team</li><li>Partner directly with product managers, project managers, designers, business/data analysts, and other stakeholders to integrate user feedback into product development</li><li>Create user personas, journey maps, and other documentation to communicate findings</li></ul>
