We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
We are looking for a skilled Cyber Security Engineer to join our team in San Antonio, Texas. This Contract to permanent position offers an exciting opportunity to safeguard sensitive healthcare data while implementing robust security protocols. The ideal candidate will play a pivotal role in developing and maintaining security standards, ensuring compliance with federal and state regulations, and driving the continuous improvement of our cyber security program.<br><br>Responsibilities:<br>• Develop and implement security solutions to protect sensitive healthcare data and maintain compliance with relevant regulations and standards.<br>• Conduct audits, assessments, and remediation activities to ensure adherence to cybersecurity policies and procedures.<br>• Analyze and address IT security threats, evaluate risks, and articulate their operational impact as part of a collaborative team.<br>• Coordinate with technical teams to identify and resolve security vulnerabilities in operational systems.<br>• Lead disaster recovery planning and testing while aligning business continuity strategies with compliance and risk management objectives.<br>• Review and evaluate third-party security controls, conducting vendor security assessments for services involving data handling.<br>• Enhance cyber security measures by providing recommendations on best practices and program improvements.<br>• Oversee identity access management processes and perform quarterly audits to maintain security standards.<br>• Foster awareness and compliance with security policies across the organization.
We are looking for an experienced Systems Administrator to join our team in San Antonio, Texas. In this role, you will be responsible for maintaining, optimizing, and securing on-premises infrastructure to support business operations. The ideal candidate will have a strong background in server administration, virtualization, networking, and system troubleshooting.<br><br>Responsibilities:<br>• Design, implement, and manage on-premises infrastructure including Windows Servers, VMware ESXi/vCenter, storage solutions, and networking components.<br>• Diagnose and resolve complex issues related to servers, virtualization, and system operations on-site.<br>• Conduct regular updates, patch management, system backups, and lifecycle maintenance for all on-premises systems.<br>• Escalate unresolved technical challenges to senior IT leaders or external vendors when necessary.<br>• Collaborate with IT team members to deliver consistent, secure, and high-quality services to the organization.<br>• Document procedures, configurations, and any changes within the IT environment for reference and compliance.<br>• Assist in implementing security protocols, monitoring tools, and disaster recovery strategies to safeguard infrastructure.<br>• Provide basic support and troubleshooting for desktops, laptops, and printers as needed.
We are looking for a skilled Systems Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize on-premises and cloud systems while ensuring seamless functionality across all infrastructure components. You will also play a key role in maintaining security protocols, troubleshooting technical issues, and supporting IT initiatives to align with organizational goals.<br><br>Responsibilities:<br>• Manage and administer infrastructure systems, including physical and virtual machines, cloud environments, and associated architecture.<br>• Implement and oversee database systems, ensuring their security, integrity, and accessibility.<br>• Administer Office 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.<br>• Lead efforts to maintain system backups and disaster recovery protocols, ensuring compliance with organizational standards.<br>• Monitor and enhance system security, including managing Active Directory, Entra ID, and hybrid identity solutions.<br>• Design and implement security controls, including role-based access management, privileged access, and Microsoft Defender configurations.<br>• Collaborate with IT teams to complete systems-related projects and initiatives efficiently.<br>• Provide technical support to end users, resolving hardware, software, and cloud service issues.<br>• Guide and mentor less experienced IT staff, promoting a collaborative and knowledgeable environment.<br>• Manage IT hardware and software procurement and inventory to ensure operational needs are met.
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. This role involves designing, implementing, and maintaining robust network solutions for diverse environments, including data centers, educational institutions, and enterprise settings. The ideal candidate will possess deep expertise in Cisco technologies, routing protocols, and network security, and will be committed to delivering high-quality technical solutions.<br><br>Responsibilities:<br>• Diagnose and resolve complex network issues to ensure optimal performance and reliability.<br>• Implement and manage Cisco routing, switching, wireless, and security hardware across various platforms.<br>• Design and maintain scalable network solutions for environments such as data centers, educational institutions, and enterprises.<br>• Configure and troubleshoot advanced IP routing protocols, including OSPF, EIGRP, and BGP.<br>• Deploy and manage firewall systems, including Cisco ASA and Firepower, ensuring robust network security.<br>• Utilize Cisco Meraki and other network management tools to monitor and enhance network operations.<br>• Apply Quality of Service (QoS) principles at Layer 2 and Layer 3 to optimize data traffic.<br>• Integrate advanced solutions such as Cisco ISE and Prime to enhance network functionality.<br>• Lead complex migration projects to transition legacy network systems to modern standards.<br>• Document technical processes and network configurations using precise tools such as Visio.
We are looking for an experienced Information Technology Administrator to oversee and enhance IT operations, infrastructure, and support systems within our organization. Based in San Antonio, Texas, this role requires a proactive, detail-oriented individual who can manage diverse technical environments and ensure seamless functionality of systems and networks. The ideal candidate will excel in system administration, network management, and automation while maintaining compliance with security standards.<br><br>Responsibilities:<br>• Provide advanced-level technical support for Windows, Mac, and Linux systems, addressing issues both remotely and in-person.<br>• Administer endpoint protection, oversee software deployment, and manage the lifecycle of IT assets across the company.<br>• Ensure the organization's wired and wireless networks maintain high availability and optimal performance.<br>• Manage and monitor firewalls, routers, switches, VPNs, and failover systems to ensure network security and reliability.<br>• Implement and maintain cloud-based tools and platforms, such as Azure AD, Okta, and Google Identity, to enhance system administration.<br>• Lead backup, disaster recovery, and continuity planning to safeguard critical business operations.<br>• Administer and configure enterprise applications, including SaaS platforms like Jira, Salesforce, and RingCentral, ensuring efficient integration and provisioning.<br>• Develop and maintain automation scripts (PowerShell, Bash) to streamline IT processes and improve operational efficiency.<br>• Create and manage comprehensive documentation, including system diagrams, SOPs, and knowledge bases, adhering to organizational standards.<br>• Enforce IT policies and compliance measures related to data security, access control, and conditional access policies.
We are looking for an experienced Information Technology Administrator to join our team in Cibolo, Texas. In this role, you will oversee the management and optimization of IT systems, ensuring the infrastructure operates smoothly and securely. This position requires a proactive individual capable of addressing complex technical challenges while driving continuous improvement in system performance.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, networks, and storage systems, to ensure optimal performance and security.<br>• Configure, monitor, and troubleshoot firewalls, VMware, and Veeam Backup solutions to protect and recover critical data.<br>• Administer Active Directory and Microsoft Windows Server environments, ensuring efficient user management and resource allocation.<br>• Support and maintain Citrix Technologies for seamless remote access and virtualization solutions.<br>• Conduct regular system updates, patch management, and performance monitoring to minimize downtime and vulnerabilities.<br>• Implement and manage Cisco networking solutions, including VLANs, WiFi controllers, and Fortinet firewalls.<br>• Collaborate with teams to identify IT requirements and translate them into effective technical solutions.<br>• Develop and enforce IT policies and procedures to maintain compliance and security standards.<br>• Provide technical support and training to users, troubleshooting hardware and software issues promptly.<br>• Evaluate emerging technologies to recommend upgrades or improvements that align with organizational goals.
We are looking for a highly skilled Systems Administrator to join our team in Boerne, Texas. This role requires a proactive individual with expertise in managing diverse operating systems, ensuring system security, and driving automation processes. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and a commitment to maintaining robust and secure IT infrastructure.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of multiple operating systems, including Windows Server, Windows 10/11, Linux, macOS, and Chrome OS.<br>• Manage endpoint protection and deployment tools such as Microsoft Intune, Jamf Pro, and Active Directory.<br>• Ensure the security of IT systems by addressing vulnerabilities, performing malware remediation, and implementing hardening measures.<br>• Develop and maintain backup procedures to safeguard data and support disaster recovery plans.<br>• Configure and manage enterprise virtualization platforms, such as VMware vSphere.<br>• Collaborate with teams to provide advanced troubleshooting for network protocols and system issues.<br>• Automate processes and reporting using PowerShell and other scripting languages to enhance efficiency.<br>• Provide expert support for messaging services, including Microsoft 365, Exchange Online, and Google Admin Console.<br>• Monitor and maintain network-attached devices, ensuring optimal functionality.<br>• Deliver documentation, reporting, and technical training to support organizational goals.
