<p><br></p><p>Our client is looking to hire an Office Operations Manager to support two of the firm's largest branches. This person will serve as the operational leader for a multi-office professional services environment, overseeing day-to-day office operations, employee management, performance reporting, recruiting, onboarding, client service, and administrative processes. This individual acts as a key liaison between leadership and staff, ensuring efficient business operations, resource allocation, and exceptional client experience.</p><p><br></p><p>Key Responsibilities</p><p>Office & Operations Management</p><ul><li>Oversee daily operations for approximately 30 employees across multiple office locations.</li><li>Serve as the primary point of contact for attorneys, paralegals, client support staff, reception, and administrative personnel.</li><li>Manage and maintain operational workflows to ensure business objectives are met efficiently.</li><li>Monitor staffing resources and adjust schedules, calendars, and workloads to optimize productivity and service levels.</li></ul><p>Performance Metrics & Reporting</p><ul><li>Develop, track, and analyze key performance indicators (KPIs) to measure workload, productivity, and business performance.</li><li>Prepare and present bi-weekly and monthly operational reports to leadership, including:</li><li>Billing metrics</li><li>Revenue and collections reporting</li><li>Workload projections versus actual performance</li><li>Monthly production goals and benchmarks</li><li>Utilize data and reporting to identify trends, drive accountability, and support business growth initiatives.</li></ul><p>Recruitment & Onboarding</p><ul><li>Source, screen, and interview candidates for administrative and operational positions.</li><li>Manage the full onboarding process, including:</li><li>New hire orientation</li><li>Technology and environment setup</li><li>Training and process education</li><li>Support employee development and successful integration into the organization.</li></ul><p>Team Leadership & Employee Support</p><ul><li>Provide day-to-day management and support for office personnel.</li><li>Act as a resource for employee questions, operational issues, and process improvement initiatives.</li><li>Foster a collaborative and productive work environment.</li></ul><p>Client Service & Escalation Management</p><ul><li>Handle escalated client concerns and service issues with professionalism and empathy.</li><li>Serve as a brand ambassador while ensuring timely resolution of client matters.</li><li>Partner with internal teams to maintain high service standards and client satisfaction.</li></ul><p>Vendor & Technology Management</p><ul><li>Manage relationships with external service providers, including call center and help desk partners.</li><li>Serve as the escalation point for technology and operational issues.</li><li>Support technology initiatives and system implementations.</li></ul><p>Project Management</p><ul><li>Lead office and facilities projects from planning through execution.</li><li>Coordinate office relocations, renovations, and operational transitions.</li><li>Manage project timelines, budgets, vendors, and resource allocation.</li><li>Support technology upgrades and system migrations, including Office 365 implementations.</li></ul><p><br></p>
Job Details<br>Description<br>As Sr. Quality Manager, you will be responsible for leading HYTORC's quality operations and supporting the continued development and effectiveness of the company's Quality Management System (QMS). This role will manage and support key quality functions, including Quality Engineering, Quality Control, Supplier Quality, Calibration, Document Control, Compliance, and related EH&S activities as assigned.<br>The Sr. Quality Manager will help maintain compliance with ISO 9001:2015 and ISO 17025:2017 requirements, support customer, supplier, internal, and third-party audits, and drive practical improvements across manufacturing, distribution, assembly, machining, and final product verification activities.<br>The ideal candidate will bring strong hands-on experience in quality systems for manufacturing and machining operations, from incoming material inspection through in-process controls, final inspection, and product release.<br>Key Responsibilities<br>Quality Systems & Compliance<br>• Manage and continuously improve QMS processes, including internal audits, CAPA, calibration, complaints, inspections, risk management, and document control.<br>• Serve as a key quality contact and support ISO Management Representative responsibilities as assigned.<br>• Support notified body, customer, supplier, and third-party audits related to ISO 9001:2015, ISO 17025:2017, and other applicable requirements.<br>• Maintain accurate compliance documentation and ensure procedures, work instructions, forms, and quality records are properly controlled and current.<br>• Track and trend quality metrics; develop reports and dashboards to communicate performance, risks, and improvement priorities.<br>• Support periodic Management Reviews by preparing QMS performance data, audit results, corrective action status, and quality trend information.<br>• Ensure quality requirements are integrated throughout manufacturing, distribution, assembly, machining, and final product verification processes.<br>• Verify QMS compliance through internal audits and ensure timely follow-up on findings, corrective actions, and effectiveness checks.<br>Operational Quality & Performance<br>• Collaborate cross-functionally with Engineering, Manufacturing, Machining, Assembly, Distribution, and Supply Chain to identify, contain, and resolve quality issues.<br>• Lead root cause analysis and corrective/preventive action efforts to improve product quality, process capability, and customer satisfaction.<br>• Manage quality requirements for incoming inspection, in-process inspection, dimensional inspection, assembly checks, calibration, and final product release.<br>• Support production scale-up, new product introductions, and the implementation of new equipment with appropriate quality controls and validated processes.<br>• Define, monitor, and report departmental KPIs; manage priorities, resources, equipment needs, and day-to-day quality workload.<br>• Drive standardization of inspection methods, acceptance criteria, quality records, and nonconforming material processes.<br>• Partner with internal teams to identify opportunities for continuous improvement and reduce repeat defects, rework, scrap, and supplier-related issues.
<p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
<p>Our client is a publicly traded firm focused on investing in and managing real estate assets through a disciplined, capital-markets-driven approach. The organization combines deep market expertise with a strong emphasis on risk management, operational excellence, collaboration, and long-term value creation.</p><p><br></p><p>They are currently seeking a Trading Operations Management professional to lead the day-to-day operations supporting the firm's investment portfolio and financing activities. This is a hands-on leadership role responsible for strengthening operational controls, improving processes and technology, managing risk, and ensuring accurate and timely execution across the trade lifecycle.</p><p><br></p><p>Key Responsibilities:</p><p>· Oversee daily trade operations, including trade capture, confirmations, clearing and settlement, cash activity, financing transactions, reconciliations, and accounting processes.</p><p>· Manage margin and collateral processes, investigate exceptions, and ensure timely resolution of breaks across books, records, custodians, counterparties, and the general ledger.</p><p>· Establish and maintain robust operating procedures, controls, service standards, performance metrics, and reporting to support transparency and effective risk management.</p><p>· Serve as the business owner for the order management system, driving workflow enhancements, integrations, automation, testing, and adoption in partnership with technology and business stakeholders.</p><p>· Partner with Investment, Finance, Technology, Legal, Compliance, Risk, and external providers to improve operational efficiency, data quality, scalability, and resilience.</p><p>· Lead operational readiness for new products, counterparties, financing arrangements, and strategic initiatives, ensuring workflows, documentation, controls, connectivity, and support models are established before launch.</p><p><br></p><p>For immediate consideration please contact Alex.Muzaurieta@roberthalf.</p>
<p><strong>Summary:</strong></p><p> The Office Manager will oversee daily operations for a fast-paced, technology-driven, paperless CPA firm. This individual will be responsible for managing and mentoring a team of three administrative professionals, ensuring efficient office processes, supporting business operations, and driving a positive, productive workplace culture. The ideal candidate will bring strong leadership, organizational, and problem-solving skills, along with the ability to train, develop, and motivate staff. Experience within a CPA firm or professional services environment is highly preferred.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise, mentor, and develop a team of administrative staff, ensuring responsibilities are completed accurately and efficiently</li><li>Manage day-to-day office operations and serve as a key resource for employees, leadership, and external vendors</li><li>Oversee office supplies, equipment, technology resources, and vendor relationships</li><li>Coordinate meetings, events, travel arrangements, and other administrative activities</li><li>Assist with office budgeting, expense reporting, and basic bookkeeping functions</li><li>Maintain office policies, procedures, and operational standards</li><li>Support employee onboarding and other HR-related administrative functions</li><li>Identify opportunities to improve processes and implement efficiencies through technology and automation</li><li>Foster a collaborative, high-energy office culture while maintaining exceptional client service standards</li></ul><p><br></p>
We are looking for an experienced Office Manager to support the day-to-day operations of a busy surgical practice in West Harrison, New York. This role will oversee administrative coordination, patient-facing workflows, and provider scheduling to help create an efficient and welcoming care environment. The ideal candidate brings prior experience in a medical office and can balance patient service, operational organization, and communication across clinical and front-office teams.<br><br>Responsibilities:<br>• Oversee daily front-office activity, including patient check-in, registration, and appointment coordination to support smooth practice operations.<br>• Organize physician and provider calendars to improve scheduling efficiency, maintain access for patients, and align with clinical priorities.<br>• Guide patients through discharge steps and follow-up planning, ensuring timely communication after visits and procedures.<br>• Conduct outbound communication related to upcoming appointments, procedure preparation, pre-operative guidance, and post-visit follow-up.<br>• Work closely with physicians, physician assistants, and clinical staff to coordinate administrative needs tied to patient care.<br>• Support insurance verification, surgical case scheduling, and completion of required office documentation.<br>• Maintain complete and accurate patient information within electronic medical record systems and other administrative platforms.<br>• Monitor office workflows, identify operational bottlenecks, and recommend practical improvements that enhance efficiency and patient experience.