31 Results for Customer Service Manager Jobs in Saddle Brook, NJ

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Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z

Customer Service Representative

Parsippany, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
A growing service organization in Parsippany NJ is seeking a Customer Service Coordinator to join its customer service and dispatch support team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities throughout the day. Responsibilities<ul><li>Handle incoming customer calls, emails, and service requests</li><li>Communicate appointment updates, schedule changes, and technician information</li><li>Support dispatch operations by gathering and maintaining accurate service information</li><li>Document customer interactions and service details within company systems</li><li>Follow up on open customer matters and ensure timely resolution</li><li>Coordinate with dispatch, technicians, and internal departments to support daily operations</li><li>Maintain accuracy and organization while managing a high volume of activity</li></ul>
2026-09-15T00:00:00Z

Customer Service Representative

Secaucus, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative onsite team in Secaucus, New Jersey for a Contract assignment. This role is well suited for someone with hands-on import and customs knowledge who can manage documentation accurately, communicate confidently with clients and partners, and adapt to a fast-moving logistics environment. The position supports the timely clearance of inbound shipments while helping maintain smooth coordination across internal teams, customers, and regulatory contacts. Responsibilities: • Prepare and submit customs entry documentation for imported shipments, ensuring filings are completed accurately and on schedule. • Examine shipping records such as invoices, packing details, bills of lading, and origin documents to confirm compliance and resolve discrepancies. • Assign appropriate tariff classifications and verify duty, tax, valuation, and country-of-origin information for each entry. • Complete Importer Security Filing documentation and support clearance activities for air, ocean, and cross-border truck freight. • Identify applicable customs and partner agency requirements and gather the records needed to satisfy regulatory obligations. • Communicate directly with customers, agents, port contacts, and internal offices to coordinate shipment processing and address missing information. • Provide status updates, answer shipment-related questions, and help guide clients through the entry process from document review to release. • Contribute to the broader team by assisting with operational tasks as priorities shift in a small, hands-on environment.
2026-10-05T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options. Responsibilities: • Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests. • Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs. • Guide customers in using self-service resources and explain available tools that can improve their overall service experience. • Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality. • Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience. Responsibilities: • Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved. • Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization. • Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly. • Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our office in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving service concerns, guiding customers through requests, and working closely with internal teams to deliver a smooth experience. The person in this role will handle a variety of customer inquiries, provide clear and detail-oriented communication, and help improve service quality through careful follow-up and issue escalation. Responsibilities: • Respond to customer inquiries by phone or other communication channels and work to resolve service-related concerns in a timely manner. • Investigate problems such as missed service events, order questions, and account-related issues, then drive each case through completion. • Enter and manage customer requests accurately while maintaining thorough records and ensuring all necessary follow-up is completed. • Partner with operational, sales, and billing teams to coordinate solutions and deliver consistent support to customers. • Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently. • Recognize patterns in repeated service issues or workflow obstacles and elevate them to the appropriate team for review and improvement. • Adjust quickly to updated processes, shifting priorities, and changing daily demands within a growing organization.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently. Responsibilities: • Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues. • Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner. • Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes. • Guide customers in using available self-service resources so they can complete routine tasks more efficiently. • Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience. Responsibilities: • Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters. • Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner. • Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs. • Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently. • Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review. • Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality. • Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-paced call center setting. This is a Long-term Contract opportunity for someone who enjoys resolving concerns, managing service requests, and delivering a positive customer experience through clear and effective communication. The ideal candidate is organized, adaptable, and comfortable working closely with internal teams to ensure customer needs are addressed accurately and efficiently. Responsibilities: • Respond to customer inquiries and take ownership of service-related concerns, including researching issues and driving them to resolution. • Enter and manage customer requests with accuracy, ensuring each order or service need is completed in a timely manner. • Partner with internal departments such as billing, sales, and operations to coordinate effective solutions for customers. • Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently. • Recognize patterns in recurring service challenges and communicate them to the appropriate teams for review and improvement. • Adjust quickly to updated workflows, shifting priorities, and changing business needs while maintaining service quality. • Maintain clear records of customer interactions and follow-up actions to support consistency and accountability. • Deliver attentive support in a high-volume environment while balancing responsiveness, accuracy, and attention to detail.
2026-10-09T00:00:00Z

Customer Service Representative

Matawan, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
Robert Half is seeking Seasonal Customer Service Representatives! We are seeking customer-focused, detail-oriented Customer Service Representatives to join a busy seasonal call center team. This is an excellent opportunity for individuals who enjoy helping customers, resolving inquiries, and delivering exceptional service in a fast-paced environment.Key Responsibilities<ul><li>Assist customers via phone, email, and other communication channels regarding orders, product information, and account inquiries.</li><li>Provide updates on order status, order history, and order modifications.</li><li>Resolve customer concerns, complaints, and questions professionally and efficiently.</li><li>Process transactions including refunds, exchanges, replacements, and promotional offers.</li><li>Educate customers on available products, services, promotions, and special events.</li><li>Support marketing initiatives and new product launches.</li><li>Build positive customer relationships through active listening and problem-solving.</li><li>Maintain accurate customer records and transaction documentation.</li><li>Prepare reports and correspondence as needed.</li><li>Perform additional customer support and administrative duties as assigned.</li></ul>
2026-10-08T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving issues, guiding customers through solutions, and working closely with internal teams to deliver a positive service experience. The role requires strong communication, sound judgment, and the ability to stay organized while managing multiple requests throughout the day. Responsibilities: • Respond to customer inquiries and take ownership of service concerns, researching each matter thoroughly to provide timely and accurate resolutions. • Handle service requests and order-related tasks with careful attention to detail, ensuring all items are completed correctly from intake through final follow-up. • Partner with billing, sales, and operations staff to align on customer needs and help drive efficient, well-coordinated support. • Guide customers in using available self-service resources so they can access information and complete common tasks more easily. • Recognize patterns in customer issues and communicate recurring challenges or workflow gaps to the appropriate internal teams for review. • Adjust quickly to updated procedures, shifting priorities, and changing service demands while maintaining a high standard of support.
2026-10-09T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.Key Responsibilities:<ul><li>Handle a high volume of incoming customer calls, emails, and service requests</li><li>Assist customers with service questions, appointments, technician updates, and general inquiries</li><li>Provide timely, professional, and accurate communication throughout the service process</li><li>Document customer conversations, requests, changes, and follow-up items accurately</li><li>Support the Dispatch team with customer information, scheduling updates, and service details</li><li>Communicate schedule changes, delays, cancellations, and technician updates to customers</li><li>Maintain accurate customer and service information within company systems</li><li>Manage multiple priorities while maintaining strong attention to detail</li><li>Follow up on customer matters and assigned tasks through completion</li><li>Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams</li><li>Utilize CRM, phone, communication, and service-management systems effectively</li></ul>
2026-10-06T00:00:00Z

Customer Service Representative

White Plains, NY
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers while accurately processing transactions, handling cash, and maintaining financial accuracy. The ideal candidate will have previous cashier and cash handling experience, strong communication skills, and the ability to thrive in a fast-paced environment.
2026-09-30T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs. Responsibilities: • Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps. • Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving. • Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience. • Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations. • Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations. • Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus. • Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
2026-10-08T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position for someone who enjoys solving service concerns, handling requests with accuracy, and delivering a positive customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple priorities. You will work closely with internal partners to address customer needs and help improve overall service quality. Responsibilities: • Respond to customer inquiries by researching service-related concerns and driving issues through to resolution, including missed pickups and similar exceptions. • Enter and manage service requests and customer orders with a high degree of accuracy, ensuring each item is completed in a timely manner. • Partner with billing, sales, and operations teams to coordinate solutions that align with customer expectations and business processes. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeat service problems or workflow gaps and elevate them to the appropriate internal teams for review and improvement. • Adjust quickly to updated procedures, shifting priorities, and changing business needs while maintaining consistent service levels. • Maintain clear documentation of customer interactions, actions taken, and follow-up needs to support effective case management.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience. Responsibilities: • Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions. • Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up. • Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality.
2026-10-09T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are seeking a Customer Service Representative to provide exceptional customer support and ensure accurate order processing. This role serves as a key point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to support order fulfillment and customer satisfaction. Responsibilities:<ul><li>Process customer orders accurately, ensuring all account details, pricing, and order information are entered correctly.</li><li>Provide customers with updates on order status, shipping schedules, delays, and additional information needed to complete requests.</li><li>Respond to customer inquiries and resolve issues in a professional and timely manner.</li><li>Monitor and manage online orders, process updates, and maintain ongoing communication with customers.</li><li>Maintain accurate records of customer interactions, concerns, and resolutions.</li><li>Collaborate with internal departments, including sales, marketing, production, and shipping, to support customer needs.</li><li>Answer inbound calls and provide information regarding products, services, and company offerings.</li><li>Process credit card transactions and assist with shipment tracking, delivery coordination, and issue resolution.</li><li>Prepare quotes, create purchase orders, process invoices, maintain files, review reports, and support special projects as needed.</li></ul>
2026-10-08T00:00:00Z

Customer Service Representative

Yorktown Heights, NY
onsite
Temporary / Contract
18 - 21 USD / Hourly
Our client is seeking a Contract Customer Service Representative to provide administrative and customer support in a stable, fast-paced office environment. This position is ideal for an administrative professional looking to expand their skill set and grow within a close-knit organization. The role will involve a combination of customer service, data entry, and general office support responsibilities, with opportunities for increased responsibility as the business continues to grow.
2026-09-30T00:00:00Z

Customer Service Representative

Tuckahoe, NY
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support clients in New York with responsive service and thoughtful problem-solving. In this role, you will help customers navigate technology solutions, strengthen long-term relationships, and coordinate with internal partners to address questions efficiently. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and wants to grow with a company serving sports organizations and collegiate athletic programs. Responsibilities: • Respond to customer inquiries and provide timely support across phone, email, and related service channels. • Investigate product or service concerns, identify root causes, and partner with internal teams to bring issues to resolution. • Guide new clients through the onboarding process and help them become confident using company technology platforms. • Deliver ongoing customer education and support to encourage successful product adoption and satisfaction. • Maintain accurate client records, case notes, and account updates within CRM and related administrative systems. • Build trusted relationships with customer accounts by communicating clearly, following through on requests, and promoting a positive service experience. • Manage multiple service needs at once while keeping tasks organized and ensuring deadlines and follow-ups are completed. • Support account-related administrative activities, including documentation, data entry, and coordination of customer information.
2026-09-15T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support. Responsibilities: • Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution. • Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs. • Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently. • Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review. • Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
2026-10-09T00:00:00Z

Customer Service Representative

Rockleigh, NJ
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to support key client accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support, coordinating with sales and internal teams, and helping customers navigate order, shipping, and service-related needs. The ideal candidate is comfortable managing complex requests, communicating clearly across departments, and maintaining a high level of service in a fast-paced environment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while partnering closely with the sales organization to support ongoing business needs. • Address complex customer concerns and ownership of escalated issues, ensuring timely follow-through and clear communication through resolution. • Provide account support throughout both pre-sale and post-sale activities, helping customers and sales teams with order-related questions, service requests, and account coordination. • Investigate and resolve issues involving orders, returns, delivery timelines, and logistics to maintain a smooth customer experience. • Monitor account activity, research relevant information in company databases, and prepare updates or reports for customers and internal stakeholders. • Coordinate urgent requests such as rush orders, shipment changes, and sales order adjustments while maintaining accuracy and responsiveness. • Work cross-functionally with fulfillment, production, shipping, finance, technical support, and other internal teams to remove obstacles and keep transactions on track. • Contribute at trade shows and industry events as needed to support customer engagement and broader sales efforts.
2026-10-09T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-10-05T00:00:00Z

Customer Service Associate

Tarrytown, NY
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Associate to join a manufacturing organization in Tarrytown, New York in a Contract to permanent capacity. This position focuses on delivering responsive support across phone and email channels, helping customers resolve service questions and technical connectivity concerns with care and attention. The ideal candidate is comfortable working in a fast-paced environment, balancing accuracy, communication, and problem-solving throughout the customer experience. Responsibilities: • Respond to customer inquiries by phone and email, providing timely and detail-oriented support for a wide range of service needs. • Investigate and resolve connectivity-related issues by gathering details, identifying root causes, and guiding customers through practical solutions. • Document customer interactions clearly and accurately to maintain complete service records and support follow-up activities. • Coordinate with internal teams to address more complex concerns and ensure issues are resolved efficiently. • Manage multiple service requests at once while maintaining a high standard of accuracy, responsiveness, and customer care. • Support weekday operations and provide occasional remote weekend assistance as business needs require, without increasing total scheduled hours.
2026-10-07T00:00:00Z

Customer Experience Specialist

Lyndhurst, NJ
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential. Responsibilities:• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.
2026-10-07T00:00:00Z

31 results for Customer Service Manager in Saddle Brook, NJ