We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols.<br><br>Responsibilities:<br>• Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications.<br>• Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed.<br>• Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols.<br>• Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday.<br>• Assist with the setup, configuration, and maintenance of PC desktops and workstations.<br>• Deliver training and guidance to users on court-specific applications and tools.<br>• Collaborate with team members to optimize system performance and minimize downtime.<br>• Conduct regular checks and updates to ensure systems are running efficiently.<br>• Provide documentation and reports on technical issues and resolutions.
We are looking for a Help Desk Analyst to join our team in Stockton, California, as part of a Contract to permanent position within the aerospace industry. In this role, you will be responsible for providing technical support to end users across multiple environments, ensuring smooth system functionality and resolving issues promptly. This position offers an exciting opportunity to work closely with IT leadership and collaborate on delivering exceptional support services.<br><br>Responsibilities:<br>• Address and resolve help desk tickets efficiently to minimize downtime for users.<br>• Provide technical support for Windows 10/11 operating systems and Microsoft 365 applications.<br>• Assist remote users with VPN access and troubleshooting to ensure seamless connectivity.<br>• Manage user accounts and perform basic networking tasks to maintain system reliability.<br>• Collaborate with IT leadership and team members to ensure timely resolution of technical issues.<br>• Deliver detail-oriented and customer-focused support to enhance user satisfaction.<br>• Document resolutions and maintain accurate records of help desk activities.<br>• Identify recurring issues and propose solutions to improve system performance.<br>• Stay updated on emerging technologies to continuously enhance support capabilities.
<p>We are looking for an experienced IT Director to oversee and advance the technology operations of a detail-oriented services organization in Walnut Creek, California. This role requires a blend of strategic planning, hands-on technical expertise, and leadership to ensure the firm's infrastructure and systems run smoothly. The position offers excellent benefits, including profit sharing, year-end bonuses, and opportunities for growth within a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic leadership for the IT department, oversee IT Specialist and MSP vendors, ensuring alignment with the organization's goals and objectives.</p><p>• Manage and maintain the firm's on-premises servers, Microsoft-based systems, and overall infrastructure.</p><p>• Administer and support specialized legal-industry applications, including NetDocuments.</p><p>• Address complex technical issues by providing hands-on assistance and mentoring the internal IT Specialist.</p><p>• Design and implement strategies to enhance security, ensure data integrity, and optimize system reliability.</p><p>• Develop and execute long-term IT plans, identifying opportunities for upgrades and improved efficiencies.</p><p>• Monitor and manage help desk operations, ensuring timely resolution of escalated issues.</p><p>• Collaborate with other departments to understand technology needs and deliver effective solutions.</p>