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1 result for Help Desk Technician Ii in Sacramento, CA
- Sacramento, CA
- onsite
- Temporary / Contract
- 22.8 - 24.44 USD / Hourly
- We are looking for an IT Support Specialist I to provide dependable technical assistance for end users in Sacramento, California. This Long-term Contract opportunity is ideal for someone with at least one year of experience supporting Windows-based environments and resolving day-to-day hardware, software, and access issues. The position focuses on delivering timely service, maintaining user productivity, and handling support requests with professionalism and accuracy.<br><br>Responsibilities:<br>• Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system.<br>• Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns.<br>• Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory.<br>• Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimize interruptions for employees.<br>• Escalate more complex incidents when needed while ensuring clear communication and proper follow-up with users and internal teams.<br>• Install, configure, and maintain standard software applications and workstation settings according to established support procedures.<br>• Track recurring technical issues and share observations that help improve service quality and response efficiency.
- 2026-05-21T00:00:00Z