We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols.<br><br>Responsibilities:<br>• Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications.<br>• Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed.<br>• Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols.<br>• Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday.<br>• Assist with the setup, configuration, and maintenance of PC desktops and workstations.<br>• Deliver training and guidance to users on court-specific applications and tools.<br>• Collaborate with team members to optimize system performance and minimize downtime.<br>• Conduct regular checks and updates to ensure systems are running efficiently.<br>• Provide documentation and reports on technical issues and resolutions.
<p><strong>Job Title:</strong> Senior HRIS Analyst – Workday</p><p><strong>Position Type:</strong> Contract-to-Hire (Full-Time)</p><p><strong>Location:</strong> Fully Remote (US-based)</p><p>Summary</p><p>The Senior HRIS Analyst will serve as the primary technical owner and administrator of the Workday HCM, Benefits, and Compensation modules. This role is responsible for day-to-day system administration, configuration, support, and continuous improvement of the Workday platform while partnering closely with HR, Payroll, IT, and business stakeholders.</p><p>Key Responsibilities</p><ul><li>Act as the technical expert for Workday HCM, Benefits, and Compensation, applying industry best practices</li><li>Lead configuration, design, and implementation of complex Workday projects to ensure system scalability and optimization</li><li>Manage security, business process workflows, tenant settings, and all administrative functions across HCM, Benefits, and Compensation</li><li>Troubleshoot and resolve system issues quickly and effectively</li><li>Manage Workday feature releases, upgrades, and quarterly enhancements</li><li>Identify and implement process improvements and automation opportunities within Workday</li><li>Provide high-quality end-user support and deliver training to HR teams and business users</li><li>Translate business and system requirements into detailed enhancement proposals and implementation plans</li><li>Perform QA testing, create test scripts, and manage bug resolution</li><li>Define integration requirements with IT and external vendors</li><li>Evaluate and test system upgrades to ensure smooth adoption with minimal business disruption</li><li>Maintain comprehensive system documentation, process flows, and user guides</li><li>Mentor junior team members and conduct knowledge-sharing sessions</li></ul><p><br></p>