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4 results for Product Support Specialist in Rosemont, IL

Customer Service Specialist

Chicago, IL
onsite
Temporary
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Sales Operations Specialist

Chicago, IL
onsite
Temporary
24 - 26 USD / Hourly
We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication. The position pays between $24-26/hr - with a permanent salary target of $55,00-65,000. In-House Sales Operations & Customer Support<ul><li>Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.</li><li>Support lead handling and progression, connecting customers with the appropriate internal teams when needed.</li><li>Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.</li><li>Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.</li><li>Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.</li><li>Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.</li><li>Monitor order status, backorders, and partial shipments and proactively communicate delays.</li></ul> Operational & Financial Support<ul><li>Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.</li><li>Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.</li><li>Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.</li><li>Assist with pricing discrepancies, credits, returns, and related corrections.</li><li>Understand how invoicing accuracy supports revenue recognition and aging reports.</li></ul> Quality & Compliance Support<ul><li>Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.</li><li>Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.</li><li>Support initiatives related to traceability, documentation accuracy, and customer feedback.</li></ul>
2026-03-31T00:00:00Z

Purchase Specialist

Naperville, IL
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Purchase Specialist to join our team on a contract basis in Naperville, Illinois. In this role, you will play a pivotal part in ensuring our manufacturing operations run seamlessly by sourcing quality materials and managing supplier relationships. Your expertise in procurement and negotiation will support our commitment to delivering exceptional products to our customers. Responsibilities:• Source and secure raw materials, components, and equipment that align with manufacturing specifications and quality standards.• Negotiate competitive pricing, delivery terms, and contracts with suppliers to maximize cost efficiencies.• Maintain and manage purchase orders in procurement systems, ensuring timely updates and accuracy.• Collaborate with engineering, production, and quality teams to anticipate material needs and troubleshoot supply challenges.• Assess supplier performance using key metrics such as quality, on-time delivery, and responsiveness.• Identify and onboard new suppliers to enhance supply chain resilience and diversity.• Monitor market trends, pricing, and material availability to mitigate potential supply risks.• Utilize project management tools and systems to streamline procurement activities and improve workflow efficiency. The salary range for this position is $25.00 to $30.00 an hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.
2026-04-16T00:00:00Z

Web Content Specialist

Lake Forest, IL
onsite
Temporary
40 - 45 USD / Hourly
We are looking for a skilled Web Content Specialist to join our team in Mettawa, Illinois. In this long-term contract role, you will play a key part in maintaining and enhancing the digital presence of multiple brand websites. This position combines technical expertise with a keen eye for quality assurance and a curiosity for leveraging emerging technologies. Responsibilities: • Publish and update web content across multiple brand websites using enterprise-level platforms such as Adobe or Optimizely. • Build and configure landing pages, product detail pages, campaign assets, and navigational elements in alignment with established brand and UX standards. • Conduct thorough quality assurance checks to ensure content accuracy, compliance, and adherence to organizational standards. • Manage digital assets, including image optimization, metadata tagging, and file organization within the designated systems. • Collaborate with cross-functional teams to fulfill content requests and support marketing and e-commerce initiatives. • Monitor and analyze site performance and user engagement to identify opportunities for improvement. • Utilize AI tools and automation technologies to streamline routine tasks and enhance content quality. • Stay updated on compliance requirements and ensure all web content aligns with organizational policies. • Participate in ongoing training led by the Web Team Lead to continuously refine technical skills. • Troubleshoot and resolve technical issues related to web content publishing and site functionality.
2026-04-15T00:00:00Z