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7 results for Product Support Specialist in Rosemont, IL

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-07-22T00:00:00Z

Sales Support

Harvey, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Illinois. This contract opportunity is ideal for someone who enjoys assisting customers, processing sales-related information accurately, and keeping communication organized across multiple channels. The role supports post-sale activities, order handling, and day-to-day coordination to help ensure a smooth customer experience. Responsibilities:• Enter and maintain customer orders, purchase details, and related sales information with a high level of accuracy.• Respond to incoming customer inquiries and provide timely support through email and other communication channels.• Assist with post-sale follow-up activities to help ensure orders are tracked, updated, and completed properly.• Review purchase orders and confirm that order information is complete, accurate, and aligned with customer requests.• Support inbound sales efforts by helping route requests, preparing documentation, and coordinating next steps.• Maintain organized records in spreadsheets and email systems to support reporting and daily sales operations.• Work with internal teams to resolve order issues, clarify customer needs, and improve overall service responsiveness. The salary range for this position is $22 to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-08-06T00:00:00Z

Customer Experience Specialist

West Chicago, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and project activity for a construction-related business in West Chicago, Illinois. This contract-to-permanent opportunity is ideal for someone who combines strong service instincts with the ability to stay organized in a fast-paced office setting. The person in this role will help coordinate orders, documentation, and delivery details while serving as a reliable point of contact for customer needs. Success in this position requires clear communication, sound judgment, and confidence working with standard office technology. Responsibilities: • Serve as a primary contact for customers by responding to questions, providing updates, and helping resolve service-related concerns in a thorough manner. • Coordinate delivery schedules and communicate timing, order details, and follow-up information with customers and internal teams. • Prepare, organize, and send drawing packages, submittals, and related project documents to customers with close attention to accuracy. • Enter and maintain records of document activity, customer interactions, and project updates in company systems and files. • Review project drawings and dimensions to support order coordination and identify potential issues; familiarity with architectural plans is helpful in this work. • Troubleshoot routine customer or order problems, assess next steps, and escalate more complex issues when needed. • Support project-related communication to keep customer requests, material needs, and timelines moving forward efficiently.
2026-08-07T00:00:00Z

(MTR) Support Technician

Downers Grove, IL
remote
Temporary / Contract
45 - 60 USD / Hourly
We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems. Responsibilities: • Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use. • Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals. • Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions. • Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology. • Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality. • Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations. • Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed. • Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
2026-07-21T00:00:00Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving day-to-day technology issues, supporting a wide range of users, and taking ownership of local IT needs while partnering with a broader technical team. The role offers hands-on involvement with endpoint support, user setup, operational technology, and site-based technology initiatives in a fast-paced environment. Responsibilities: • Deliver first-line technical assistance for employees across multiple business locations, resolving common IT issues with a strong service mindset. • Diagnose and address problems involving computers, printers, mobile hardware, software applications, and network access to keep users productive. • Provide support for operational and warehouse technologies, including handheld Android-based devices and document or label printing systems. • Monitor and manage incoming service requests, prioritize work effectively, and close tickets in accordance with support expectations. • Coordinate employee onboarding and separation tasks by preparing accounts, configuring equipment, and ensuring proper access changes. • Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and mobile endpoints used throughout the facility. • Work with internal infrastructure specialists and external technology vendors when issues require escalation or project coordination. • Contribute to hardware refreshes, technology deployments, platform updates, and other site-level improvement efforts. • Assist with occasional after-hours support needs or on-call coverage when business operations require extended availability.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Benefits Specialist

Des Plaines, IL
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Benefits Specialist to support employee benefits administration for a Contract position based in Illinois. This role focuses on coordinating benefit programs, resolving employee inquiries, and helping ensure accurate processing across compensation and benefits activities. The ideal candidate brings hands-on experience with leave administration, benefits analysis, and open enrollment support, along with the ability to work effectively in Dayforce. Responsibilities: • Administer day-to-day benefits activities, including enrollment changes, eligibility updates, and routine issue resolution for employees. • Coordinate benefit program operations by partnering with internal teams, vendors, and employees to maintain accurate and timely service. • Support open enrollment planning and execution by preparing materials, answering questions, and validating elections. • Manage FMLA and related leave processes by tracking documentation, monitoring timelines, and communicating next steps to employees. • Review benefits data for accuracy, identify discrepancies, and recommend corrective actions to improve administration. • Assist with compensation and benefits reporting by compiling information and helping maintain reliable records in Dayforce. • Respond to employee questions regarding coverage, plan options, and benefits procedures in a clear and thorough manner.
2026-07-29T00:00:00Z