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2 results for Customer Service Representative 3 in Rock Hill, SC
- Charlotte, NC
- onsite
- Temporary / Contract
- 22 - 24.2 USD / Hourly
- <p>We are looking for a detail-focused Customer Service Representative to join a manufacturing team in Charlotte, North Carolina. This a contract opportunity that centers on high-volume order entry, data quality, and written coordination with customers and internal partners rather than a phone-heavy support environment. The ideal candidate is organized, accurate, and comfortable managing transactional work independently while contributing to a collaborative hybrid team.</p><p><br></p><p>Responsibilities:</p><p>• Accurately enter and process a steady flow of customer orders each day while meeting turnaround expectations.</p><p>• Review purchase order information, update order records in internal systems, and confirm that details are complete and correct.</p><p>• Identify mismatches, missing information, and other order-related issues, then take action to resolve them efficiently.</p><p>• Maintain reliable customer and order data within CRM and database platforms to support smooth downstream operations.</p><p>• Communicate with customers and cross-functional teams primarily through written correspondence to clarify requests and provide status updates.</p><p>• Provide additional support during high-volume periods such as month-end and quarter-end to help the team stay on schedule.</p><p>• Verify data inputs carefully to reduce errors and ensure order information aligns with internal requirements.</p><p>• Work within a hybrid environment, balancing independent task execution with collaboration across the broader service team.</p>
- 2026-05-27T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.</p><p><br></p><p>There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. </p><p><br></p><p>Responsibilities:</p><p>• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.</p><p>• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.</p><p>• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.</p><p>• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.</p><p>• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.</p><p>• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.</p><p>• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.</p>
- 2026-05-22T00:00:00Z