<p>We’re seeking a hands-on IT Administrator to support a fast-paced manufacturing environment. This role is a mix of desk-side/plant-floor support, basic systems administration, and networking/physical infrastructure work (running cable, patch panels, switch work, troubleshooting connectivity). You’ll be the go-to person for keeping users productive and keeping the site’s IT environment stable and secure. This is an on-site role in Rochester, NY and requires US must be eligible to work in the U.S.</p><p> Description of duties: Provide on-site IT support for office and plant-floor users. Troubleshoot and resolve hardware/software/network issues. Handle user onboarding/offboarding, account provisioning, password resets, and access requests (Active Directory). Support and maintain network connectivity across the facility: switches, access points, patching, VLAN basics, connectivity troubleshooting. Perform structured cabling tasks: run/terminate CAT6, label cables, manage patch panels, maintain MDF/IDF closets, document drops. Assist with network and device installs/moves/adds/changes. Support manufacturing/warehouse technology. Support basic security best practices (patching awareness, MFA support, endpoint hygiene, phishing reporting).</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. This position offers an opportunity to work collaboratively, troubleshoot complex problems, and contribute to maintaining a secure and efficient IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support to end users, addressing hardware, software, and network-related issues.</p><p>• Follow established procedures to diagnose and resolve technical problems, escalating more complex issues as needed.</p><p>• Administer user accounts, reset passwords, and support standard applications such as Microsoft 365.</p><p>• Perform routine system updates and maintenance tasks under supervision.</p><p>• Configure, image, and install computer systems at various sites as directed by management.</p><p>• Document solutions to common issues and update the knowledge base for future reference.</p><p>• Communicate promptly and professionally with users, ensuring excellent customer service.</p><p>• Travel to remote locations to troubleshoot, repair, and install IT systems as required.</p><p>• Monitor network systems to identify outages, backup errors, or other issues and take proactive measures.</p><p>• Report potential cybersecurity threats, such as data breaches or malware activity, to senior IT staff.</p>
<p>Tess Gilmore with Robert Half is seeking an experienced <strong>Engineering Manager</strong> to lead a multidisciplinary engineering team in a dynamic manufacturing environment. This role is responsible for managing people, processes, and projects to ensure timely delivery, quality standards, and continuous improvement. The ideal candidate will have strong leadership skills, technical expertise, and a passion for developing talent.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>People Management</strong></p><ul><li>Supervise a team of electrical engineers, mechanical engineers, CAD designers, and engineering interns.</li><li>Assign tasks and provide clear instructions on deliverables, quality, and timelines.</li><li>Mentor team members, foster growth, and encourage problem-solving.</li><li>Define personnel development and training plans for talent development.</li><li>Assist with hiring, onboarding, and performance management.</li></ul><p><strong>Process & Project Management</strong></p><ul><li>Evaluate new opportunities and review technical documentation from prospective customers.</li><li>Oversee the transfer of customer orders from purchase order/technical documentation to manufacturing.</li><li>Ensure accuracy of documentation for suppliers and internal teams.</li><li>Plan and execute strategies to complete projects on time and within budget.</li><li>Define and implement processes and automation for project transitions and change management.</li><li>Support lean manufacturing initiatives and eliminate waste.</li><li>Provide cost and schedule estimates for new projects.</li><li>Assist with implementing new equipment and software.</li><li>Support certification processes (ISO 9000, OSHA) and maintain Environmental, Health, and Safety standards.</li><li>Prepare and present project status reports.</li></ul><p>For immediate and confidential consideration apply here or contact Tess Gilmore with Robert Half's Rochester, NY branch today!</p>
