3 results for Customer Service Representative in Rochester, NY

Customer Service Representative

East Rochester, NY
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
Job Summary: The Customer Service Representative (CSR) performs a wide variety of duties including sales support, order entry, telephone coverage, email coverage, troubleshooting, reporting, and all aspects of customer support. The CSR is adept in both verbal and written communication skills, is highly organized, and is able to prioritize work effectively. The CSR exemplifies the company's core values through every interaction and transaction. Essential Job Duties and Responsibilities: (Additional duties may be assigned) • Handles customer requests on existing orders. • Handles the order entry of customer orders received by telephone, fax or email. • Provides customers with quotes on merchandise. • Contacts vendors in regards to back orders, customer returns, product information and product support. • Answers incoming telephone calls and assists or routes to the correct party. • Troubleshoots problems with customer deliveries. • Provides customers alternate merchandise when their requested item is not available. • Updates customers on order status. • Completes follow through for customer returns and vendor/supplier credits. • Monitor shared customer service inbox and distribute or process orders/inquiries as needed. • Assists sales staff with administrative tasks. • Be familiarized with customer contracts. • Assists customers in navigating on-line ordering. • Applies knowledge of company policies, procedures and pricing to best meet customer needs. • Acts as the company's single source customer service link. • Uses various office equipment such as: copier, fax machine, scanner and printer.
2026-03-13T00:00:00Z

Medical Customer Service Rep

Rochester, NY
onsite
Contract / Temporary to Hire
19 - 23 USD / Hourly
We are looking for a dedicated Medical Customer Service Representative to join our team in Rochester, New York. In this role, you will handle inbound calls, assisting patients and healthcare providers with inquiries and concerns. This is a Contract to permanent position offering an excellent opportunity for long-term growth. Responsibilities: • Respond promptly to inbound calls, addressing patient and provider inquiries with professionalism and empathy. • Provide accurate information regarding medical services, appointments, and billing inquiries. • Maintain detailed and organized records of all interactions in the system. • Collaborate with internal teams to ensure seamless communication and issue resolution. • Uphold company standards by delivering exceptional customer service. • Meet daily call volume targets while maintaining high-quality service. • Identify and escalate issues to the appropriate department when necessary. • Follow established protocols to ensure compliance with healthcare regulations. • Assist callers in navigating systems or processes related to medical services. • Contribute to team goals by participating in training and sharing best practices.
2026-03-13T00:00:00Z

Service Specialist

West Henrietta, NY
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a Service Specialist to join our team on a long-term contract basis in West Henrietta, New York. This position focuses on delivering exceptional service to clients who utilize Bill Pay powered by Bill, ensuring they are guided through the registration process and supported with any inquiries about the product. The role combines high-volume outbound calling with opportunities to contribute to process improvements and mentor less experienced team members. Responsibilities: • Conduct high-volume outbound calls to clients enrolled in Bill Pay powered by Bill, assisting them with registration and addressing product-related questions. • Provide quality service to clients by resolving inquiries and ensuring compliance with established Service Level Agreements. • Develop and maintain a working knowledge of Paychex products, industry policies, and procedures. • Identify and propose process improvement opportunities to enhance efficiency and client satisfaction. • Utilize systems and software platforms, including Salesforce and Flex, to document interactions and manage workflows effectively. • Mentor and support less experienced team members, fostering a collaborative and productive work environment. • Perform accurate data input while managing priorities and maintaining strong organizational skills. • Follow up on outstanding items to ensure timely resolution and completion. • Demonstrate proficiency in using software tools to facilitate tasks like data management and document scanning.
2026-03-18T00:00:00Z