• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development<br>• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment<br>• Assist the client services team by identifying and developing prospective clients <br>• Develop new business <br>• Regularly nurture relationships with agents and vendors<br>• Oversee and assist with rates and quotes<br>• Oversee and manage the overall billing process<br>• Negotiate rates and services with various service providers at the local level<br>• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies<br>• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)<br>• Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service<br>• Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)<br>• Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)<br>• Liaison With Corporate Management<br>• Maintain Fiduciary Trust (Control of Assets & Funds) <br>• Oversee Daily Sales & Operations<br><br>• 10+ years of experience in international freight forwarding and customs brokerage<br>• 5+ years of experience in a management/supervisory role<br>• Excellent interpersonal and communication skills, verbal and written<br>• Cargowise Experience <br>• Leadership Skills<br>• Time management skills<br>• Sales Related Experience<br>• General OSHA and HR Knowledge<br>• Progressive Management Experience (Min. 5 years)<br>• Intermediate Computer Skills (Microsoft Office Suite)<br>• Knowledge of Industry Regulations and Requirements
We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>