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5 results for Product Support Specialist in Riverside, CA

Customer Service Specialist

Ontario, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
Our company is seeking a contract Customer Service Specialist to support daily customer interactions and help ensure a positive service experience. This role is ideal for someone who is detail-oriented, organized and passionate about helping customers resolve questions and concerns in a fast-paced environment. Key Responsibilities: Respond to customer inquiries by phone, email and chat in a professional and timely manner Resolve customer issues related to orders, accounts, billing or service requests Maintain accurate records of customer interactions in company systems Escalate complex issues to the appropriate internal team when needed Provide product and service information to customers Support administrative tasks related to customer accounts and service operations Follow company procedures and service standards to ensure customer satisfaction
2026-07-13T00:00:00Z

Application Support Engineer

Newport Beach, CA
onsite
Permanent / Full Time
120000 - 135000 USD / Yearly
We are looking for an Application Support Engineer to join a high-performing team in Newport Beach, California, supporting critical transaction-based systems within a fast-paced operational environment. This position combines hands-on database development, production support, and application maintenance, with a strong emphasis on solving data issues and improving system reliability. The ideal candidate brings deep experience with Microsoft SQL Server, solid C# and .NET development skills, and the ability to investigate complex processing exceptions with precision and urgency. Responsibilities: • Build, enhance, and maintain SQL Server database objects such as stored procedures, views, triggers, and complex queries to support business-critical applications. • Investigate data inconsistencies across internal platforms and external sources, identifying root causes for missing, duplicated, or inaccurate transaction records. • Create and refine database solutions designed to handle large transaction volumes while improving performance, scalability, and system stability. • Provide ongoing support for backend applications and Windows Services, resolving production issues and restoring service in a timely manner. • Develop application updates and defect corrections using C#, .NET Framework or .NET Core, and Visual Studio in alignment with established coding practices. • Monitor transaction processing workflows, including authorization, validation, settlement, and invoicing activities, to ensure smooth end-to-end operations. • Perform auditing, reconciliation, and exception management tasks to strengthen data integrity and operational accuracy. • Partner with business teams, operations personnel, and external contacts to troubleshoot issues, resolve incidents, and recommend process improvements. • Contribute to code reviews and maintain clear technical documentation to support long-term application support and knowledge sharing. • Support secure and reliable 24/7 production operations by following organizational standards and established support procedures.
2026-07-06T00:00:00Z

Sales Support

Long Beach, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Long Beach, California. This Long-term Contract position will serve as a key link between customers, sales account leadership, and operational teams by keeping communication clear, documentation organized, and shipment activity on track. The role is ideal for someone who can balance customer service, administrative accuracy, and follow-through in a fast-paced shipping and sales environment. Responsibilities: • Keep customers informed on shipment progress, schedule changes, processing timelines, and other service-related updates. • Gather forecast information from customers, monitor booking trends, and share relevant updates with Key Account Managers to support account planning. • Maintain strong day-to-day customer contact by providing prompt, accurate responses and reinforcing a dependable service experience. • Support agreement administration by assembling required documents, checking records for completeness, and maintaining organized customer files. • Manage receivables follow-up by tracking invoices, monitoring payments, and helping address overdue balances. • Review cargo damage claims, compile findings, and coordinate recommended next steps with Key Account Managers. • Track shipment cut-off dates, remind customers of key deadlines, and help ensure cargo moves are processed on schedule. • Prepare spot shipment pricing support, update sales presentations and reports, and maintain operational records such as cargo documents, cost entries, and related invoice reviews.
2026-07-24T00:00:00Z

Sales Support

Long Beach, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Maintain regular communication with customers regarding shipment status, schedule updates, and operational changes. Follow up with customers to gather volume forecasts and track booking activity. Work closely with Key Account Managers by providing customer updates and supporting informed decision-making. Help strengthen customer relationships through timely, accurate, and consistent communication. Support contract administration by collecting, organizing, and reviewing required documentation. Ensure customer agreements and related records are complete, accurate, and properly maintained. Oversee accounts receivable activities, including invoice follow-up, payment tracking, and resolution of outstanding balances. Review incoming damage claims and coordinate findings, recommendations, and next steps with Key Account Managers. Monitor shipment schedules and remind customers of cut-off deadlines to ensure timely processing. Collect and verify VIN lists, confirm alignment with booked volumes, and identify any discrepancies. Assist with the preparation and issuance of spot shipment quotes. Create and update sales materials, presentations, and performance reports. Carry out additional responsibilities as needed to support business operations and customer service goals. Perform other duties as assigned. Operational Responsibilities: Review invoices related to stevedoring, tug services, surveys, and CARB. Enter costs into Concur. Update operating costs in pcc.net. Maintain and update cargo documentation, including Sashidate, loading reports, and departure reports. Update THC line information from bills of lading. Monitor and replenish office supply inventory as needed. Review THC drafts received from Norton Lily.
2026-07-13T00:00:00Z

IT Support Technician

Norco, CA
onsite
Temporary / Contract
32 - 34 USD / Hourly
Robert Half is seeking an experienced IT Support Technician to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.
2026-07-10T00:00:00Z