<p><strong>Data & Systems Engineer</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A mission-driven nonprofit organization based in Los Angeles, California is dedicated to supporting and empowering a large and diverse membership through advocacy, community engagement, and operational excellence. The organization relies on technology, data, and analytics to drive informed decision-making, improve organizational effectiveness, and support strategic initiatives. This is an opportunity to join a collaborative environment where data and systems play a critical role in advancing organizational goals.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Data & Systems Engineer will serve as a key technical resource responsible for managing enterprise business systems, optimizing data architecture, and expanding reporting capabilities. This role combines Salesforce administration, data engineering, systems management, and business intelligence responsibilities. The ideal candidate will have strong expertise in Salesforce, SQL, data integration, reporting, and system administration, along with the ability to translate business requirements into scalable technical solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary administrator for enterprise business applications, including CRM and related systems.</li><li>Manage system configuration, security, user administration, workflows, validations, and platform enhancements.</li><li>Develop and maintain reports, dashboards, and business intelligence solutions.</li><li>Build, optimize, and support data pipelines, data architectures, and reporting environments.</li><li>Manage data integrations and migrations between internal and third-party systems.</li><li>Ensure data integrity through cleansing, deduplication, audits, data loads, and ongoing governance practices.</li><li>Create and maintain backup, recovery, and disaster recovery strategies.</li><li>Perform root cause analysis and troubleshoot system, data, and reporting issues.</li><li>Develop processes supporting data transformation, metadata management, and workload optimization.</li><li>Maintain system documentation, audit logs, and change management processes.</li><li>Collaborate with cross-functional teams to gather requirements and implement technology solutions.</li><li>Provide user support, troubleshooting, training, and guidance on system functionality.</li><li>Recommend process improvements and technology enhancements that increase operational efficiency.</li></ul><p><strong>Additional Details</strong></p><ul><li>Hybrid onsite 3 days a week</li><li>Full-time exempt position</li><li>Opportunity to support enterprise-wide technology, data, and reporting initiatives</li><li>Fast-paced environment requiring strong organizational skills and adaptability</li><li>Collaboration with business, analytics, development, and leadership teams across the organization</li></ul>
<p>We are seeking an IT Technician with strong customer service skills to support end users with basic hardware, software, and device troubleshooting.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to deliver responsive IT support for users and serve as a key escalation point for more advanced technical issues in Sandy, UT. This role combines hands-on troubleshooting with customer-focused service, supporting desktop, network, server, and cloud-based environments while helping maintain efficient service desk operations. The ideal candidate is comfortable working independently, prioritizing competing requests, and partnering with internal teams and client contacts to resolve problems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Address escalated service requests from frontline support staff and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot desktop, server, network, and virtual environment issues, escalating specialized matters to the appropriate technical teams when needed.</p><p>• Provide direct assistance to end users and client-side IT contacts, both remotely and on site, to restore productivity and system access.</p><p>• Perform routine software or hardware setup tasks and support day-to-day operations across Microsoft-based environments.</p><p>• Maintain accurate ticket updates, service records, and troubleshooting documentation to ensure clear tracking of support activity.</p><p>• Create user guidance, deliver practical training, and prepare support materials when employees need help with equipment or applications.</p><p>• Review service desk incidents and requests to help improve response times, identify service concerns, and support a high standard of customer care.</p><p>• Monitor logs, server health, security-related alerts, and special services to detect issues early and apply corrective actions as appropriate.</p><p>• Contribute to process improvements, collaborate across teams on technical changes, and support the mentoring of Tier 1 analysts.</p><p>• Participate in urgent or after-hours response when critical incidents require immediate technical support.</p>