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2 results for Help Desk Tier 3 in Riverside, CA

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-12T00:00:00Z

Help Desk Analyst I

Long Beach, CA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support. Responsibilities: • Respond to service desk requests and provide timely assistance for hardware, software, and user access issues. • Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations. • Support account administration tasks in Active Directory, including password resets and user access updates. • Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system. • Escalate more complex issues to appropriate technical teams while ensuring users receive status updates. • Assist with workstation setup, software support, and general desktop troubleshooting for end users. • Monitor assigned support tickets to ensure service levels are met and issues are closed accurately. • Contribute to a positive support experience by communicating clearly and guiding users through solutions.
2026-06-03T00:00:00Z