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4 results for Help Desk Tier 3 in Riverside, CA
- Santa Fe Springs, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs.<br><br>Responsibilities:<br>• Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications.<br>• Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting.<br>• Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations.<br>• Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions.<br>• Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks.<br>• Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities.<br>• Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified.<br>• Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
- 2026-07-27T00:00:00Z
- Ladera Ranch, CA
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery.<br><br>Responsibilities:<br>• Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines.<br>• Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response.<br>• Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged.<br>• Perform basic system and software installations, configuration tasks, and user support across supported business environments.<br>• Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions.<br>• Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively.<br>• Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications.<br>• Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed.<br>• Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting.<br>• Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
- 2026-07-27T00:00:00Z
- Ontario, CA
- onsite
- Permanent / Full Time
- 46000 - 68000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology.<br>• Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware.<br>• Track IT assets by keeping equipment records current and monitoring device assignment and inventory status.<br>• Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed.<br>• Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources.<br>• Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems.<br>• Assist users with connectivity issues and provide support for basic network and server-related needs when required.<br>• Follow established security standards, support procedures, and company technology policies in all support activities.
- 2026-07-27T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 25 - 40 USD / Hourly
- <p><strong>Desktop Support Technician II</strong></p><p><strong>Location:</strong> Irvine, CA</p><p><strong>Department:</strong> Information Technology</p><p><strong>Reports To:</strong> IT Manager</p><p>Position Summary</p><p>We are seeking a skilled and customer-focused <strong>Desktop Support Technician II</strong> to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
- 2026-07-30T00:00:00Z