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2 results for Help Desk Tier 3 in Riverside, CA
- Santa Fe Springs, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs.<br><br>Responsibilities:<br>• Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications.<br>• Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting.<br>• Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations.<br>• Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions.<br>• Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks.<br>• Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities.<br>• Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified.<br>• Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
- 2026-04-30T00:00:00Z
- Whittier, CA
- onsite
- Temporary / Contract
- 34 - 36 USD / Hourly
- <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul><p><br></p>
- 2026-05-22T00:00:00Z