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1 result for Communications Manager in Riverside, CA
- Irvine, CA
- onsite
- Temporary / Contract
- 24 - 27 USD / Hourly
- <p>We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.</p><p>• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.</p><p>• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.</p><p>• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.</p><p>• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.</p><p>• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.</p><p>• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.</p><p>• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.</p>
- 2026-07-15T00:00:00Z