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3 results for Customer Service Specialist in Reston, VA

Customer Service Representative

North Bethesda, Maryland
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing service requests with accuracy, and communicating clearly across phone and email channels. The person in this position will support day-to-day customer interactions, process orders efficiently, and contribute to a responsive, high-quality service experience. Responsibilities: • Handle a high volume of inbound customer calls while providing timely, courteous, and solution-focused support • Place outbound calls as needed to follow up on open requests, clarify order details, or resolve customer concerns • Enter customer orders accurately into internal systems and verify information to reduce processing errors • Respond to email inquiries with clear, accurate communication and appropriate next steps • Investigate service issues, answer questions about products or orders, and ensure concerns are addressed from start to finish • Maintain detailed records of customer interactions, updates, and resolutions in the appropriate platforms • Coordinate with internal teams to resolve order, service, or account-related matters efficiently • Support operational updates or workflow changes by learning revised procedures and applying them in daily customer service activities
2026-09-23T00:00:00Z

Customer Service Representative I

Baltimore, Maryland
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Order Management Specialist

Herndon, Virginia
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Order Management Specialist to support post-sales operations and ensure customer purchase orders are processed with precision and urgency. This Long-term Contract position is based in Herndon, Virginia, and focuses on validating order details, coordinating with internal teams, and maintaining accurate records throughout the order lifecycle. The ideal candidate brings strong attention to detail, sound judgment in handling exceptions, and the ability to work confidently with sensitive business information in a fast-paced environment. Responsibilities: • Examine incoming purchase orders to confirm they match approved quote details, including term lengths, item selections, pricing, quantities, and partner relationships. • Enter orders and related product data into Salesforce with a high degree of accuracy and completeness. • Coordinate handoffs with fulfillment partners by sharing required order information and tracking progress through completion. • Update order records promptly after fulfillment activities are completed to keep system data current and reliable. • Evaluate unusual or non-standard order situations and facilitate internal approval steps based on deal terms and order attributes. • Prepare and provide proof of delivery documentation when needed to support customer requests and order closeout activities. • Support post-sales order management processes involving contract compliance, requisition validation, and approved purchasing documentation. • Assist with complex order scenarios, including multi-channel transactions and government-related purchase order workflows, when applicable.
2026-09-17T00:00:00Z