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12 results for Customer Service Specialist in Reston, VA

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are seeking a reliable and professional Customer Service Representative to join our team. This role requires someone who can work full-time onsite, Monday through Friday, in a fast-paced office environment while delivering excellent service and support to customers. Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and in person with professionalism and courtesy. </li><li>Provide accurate information about products, services, orders, or account details. </li><li>Resolve customer concerns and escalate complex issues when needed. </li><li>Maintain organized and accurate customer records and documentation. </li><li>Manage multiple tasks and priorities throughout the day in a fast-paced setting. </li><li>Collaborate with internal teams to ensure timely service and issue resolution. </li></ul>
2026-07-02T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-02T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Order Management Specialist

Herndon, VA
remote
Temporary / Contract
31.35 - 36.3 USD / Hourly
We are looking for a detail-oriented Order Management Specialist to support post-sales operations for a Contract position based in Herndon, Virginia. This fully remote opportunity is a 3-month engagement focused on reviewing purchase documentation, validating order accuracy, and coordinating the flow of approved orders through fulfillment. The ideal candidate brings prior experience in order processing, compliance checks, and cross-functional support within a fast-paced business environment. Responsibilities: • Examine purchase orders and related documents to confirm completeness, accuracy, and alignment with approved quotes before processing. • Convert validated sales information into accurate system orders while maintaining strong attention to detail and established service standards. • Partner with internal stakeholders to secure required approvals and ensure orders meet contractual and policy requirements. • Coordinate the transfer of completed orders to fulfillment teams so downstream processing can begin without delay. • Track order progress through completion and confirm supporting documentation, including proof of delivery, is properly recorded. • Resolve discrepancies between customer purchase requests, quotes, and internal records by working with sales and operational teams. • Support post-sales activities related to contract closeout, requisition validation, and order compliance documentation.
2026-07-01T00:00:00Z

Billing and Collections Specialist

Baltimore, MD
onsite
Temporary / Contract
31 - 40 USD / Hourly
We are seeking an experienced Billing & Collections Specialist with a strong background in legal billing and accounts receivable. This role is responsible for the full billing lifecycle, including prebill preparation, invoice processing, electronic billing, and management of client accounts receivable. The ideal candidate will have experience in a midsized to large law firm environment and will work closely with attorneys and the firm’s administrative team to ensure timely billing, accurate invoicing, and proactive collections efforts. This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a deadline-driven environment. Key Responsibilities: <ul><li>Generate and process bills using the billing system, ensuring accuracy and completeness of all billing information. </li><li>Work closely with attorneys and paralegals to review, edit, and finalize bills in a timely manner. </li><li>Generate and distribute invoices, including transmittal letters and supporting documentation. </li><li>Submit invoices through various channels, including email, electronic billing platforms (e.g., Legal Tracker, CounselLink, etc.) and paper. </li><li>Submit, track, and resolve issues related to electronic billing, including rejected invoices and compliance with client requirements. </li><li>Coordinate with clients and e-billing platforms to resolve rejected invoices or payment delays. </li><li>Ensure adherence to client-specific billing requirements, including billing guidelines, formats, and deadlines. </li><li>Monitor billing status and follow up to ensure timely completion of monthly billing cycles. </li><li>Actively manage assigned accounts receivable, including monitoring aging and identifying past-due balances. </li><li>Conduct follow-up with clients regarding outstanding invoices via email and phone in a detail oriented and timely manner. </li><li>Maintain accurate records of collection efforts and client communications. </li><li>Assist in preparing AR reports, aging summaries, and collection status updates for management and attorneys. </li><li>Provide regular AR and billing status updates to attorneys and management. </li><li>Support monthly, quarterly, and year-end close processes related to billing and collections. </li></ul>
2026-07-02T00:00:00Z