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12 results for Customer Experience Specialist in Reston, VA

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Customer Service Representative

Mount Airy, MD
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-08-04T00:00:00Z

Customer Service Representative

Bowie, MD
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-22T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative, operational, and customer-facing activities. This role helps drive efficiency across the sales process by managing documentation, coordinating communication, maintaining records, and ensuring a high level of service for internal teams and clients. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-07-28T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
21 - 21.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Ashburn, Virginia as a Customer Service Representative. This Long-term Contract position is ideal for someone who can balance responsive client support with strong administrative coordination and a proactive approach to service improvement. The role will support customer accounts, help resolve service-related issues, and contribute to sales support and office operations through clear communication and accurate recordkeeping. Responsibilities:• Respond to customer inquiries promptly and provide accurate information to support a positive service experience.• Manage customer account activity, update database records, and maintain organized documentation for daily operations.• Assist with sales-related support by identifying customer needs, promoting appropriate solutions, and helping strengthen client relationships.• Coordinate office and administrative tasks to ensure smooth workflow, timely follow-up, and adherence to company policies.• Review transactions and account details for accuracy, including support for revenue-related recordkeeping and reporting processes.• Contribute to quality initiatives by following established standards, identifying process gaps, and recommending practical improvements.• Communicate effectively with internal teams and customers to resolve issues, clarify requests, and maintain service continuity.• Support onboarding and guidance for new team members by sharing procedures, service expectations, and best practices.
2026-08-04T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19 - 25 USD / Hourly
We are seeking a Bilingual Spanish Customer Service Representative to serve as a key point of contact for both English- and Spanish-speaking customers. This position will be responsible for providing exceptional customer service, answering questions, resolving concerns, processing requests, and ensuring customers receive clear and accurate information in their preferred language. The ideal candidate is fluent in Spanish and English, professional, patient, and comfortable communicating with a diverse customer base.Responsibilities<ul><li>Provide customer service and support to English- and Spanish-speaking customers by phone, email, and in person.</li><li>Communicate with Spanish-speaking customers to understand their needs, answer questions, and provide accurate information regarding products, services, accounts, or processes.</li><li>Translate or explain company information, policies, procedures, and documentation to Spanish-speaking customers as needed.</li><li>Respond to customer inquiries and concerns in a timely, professional, and courteous manner.</li><li>Troubleshoot customer issues and identify appropriate solutions while maintaining a positive customer experience.</li><li>Process customer requests, orders, payments, account updates, and other transactions accurately.</li><li>Enter and maintain customer information and service interactions in company databases or CRM systems.</li><li>Follow up with customers regarding outstanding questions, requests, or concerns.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Communicate customer needs and concerns to internal teams to help ensure timely resolution.</li><li>Maintain accurate documentation of customer interactions and transactions.</li><li>Handle a high volume of customer interactions while maintaining professionalism, accuracy, and attention to detail.</li><li>Maintain knowledge of company products, services, policies, and procedures to effectively assist customers.</li><li>Perform additional administrative and customer service responsibilities as assigned.</li></ul>
2026-08-04T00:00:00Z

IT Support Specialist

Rockville, MD
onsite
Temporary / Contract
30 - 37 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities:<ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
2026-08-04T00:00:00Z

Order Management Specialist

Herndon, VA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Order Management Specialist to support post-sales operations for a Long-term Contract position based in Herndon, Virginia. This role focuses on validating purchase order details, coordinating accurate order setup, and ensuring smooth communication across internal teams to keep customer commitments on track. The ideal candidate brings strong attention to detail, sound judgment when handling exceptions, and the ability to manage sensitive business information with professionalism. Responsibilities: • Examine incoming purchase orders to confirm they match approved quotes, including term length, product selections, pricing, quantities, and the correct buying and selling parties. • Create and maintain sales orders and associated product records in Salesforce with a high level of accuracy and completeness. • Coordinate closely with fulfillment partners by sharing order details, tracking progress, and updating system records after completion. • Review non-routine order situations, identify issues that require escalation, and guide requests through the appropriate internal approval channels. • Prepare delivery-related documentation and provide proof of delivery to customers when needed. • Support order processing activities involving detailed compliance considerations, including government and multi-channel purchasing environments. • Maintain orderly documentation and accurate data entry throughout the order lifecycle to support operational visibility and contract compliance.
2026-08-05T00:00:00Z

Digital Marketing Specialist

Washington, DC
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a hands-on Digital Marketing Specialist to provide immediate support across a variety of digital marketing initiatives. This is an excellent opportunity for an experienced marketing professional who can balance strategic thinking with day-to-day execution, particularly within Salesforce Marketing Cloud (SFMC). The ideal candidate is a well-rounded digital marketer with strong CRM and campaign management experience, a solid understanding of digital marketing strategy, and the ability to jump in quickly to support an active marketing team. Key Responsibilities<ul><li>Execute and optimize CRM and email marketing campaigns using Salesforce Marketing Cloud</li><li>Support digital marketing initiatives across multiple channels, including email, social media, web, and paid campaigns</li><li>Develop and implement marketing campaigns aligned with broader business objectives</li><li>Contribute strategic recommendations and insights to improve campaign performance and audience engagement</li><li>Assist with social media marketing efforts, including organic and paid social campaigns</li><li>Collaborate with internal stakeholders to support SEO and website content initiatives</li><li>Manage and update content within CMS platforms as needed</li><li>Design and create marketing assets using Canva and other design tools</li><li>Analyze campaign performance and make data-driven recommendations for optimization</li><li>Work closely with internal marketing team members while supporting ongoing marketing priorities</li></ul>
2026-07-21T00:00:00Z

Client Services Assistant

Vienna, VA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Client Services Assistant to support a non-profit organization in Vienna, Virginia through a Contract assignment. This role combines client communication, administrative coordination, and project support to help keep award program activities organized and on schedule. The ideal candidate brings strong technical ability, confidence using Microsoft Office, and a detail-focused approach to data accuracy and follow-through. Responsibilities: • Place outbound calls to clients to share program information, gather updates, and maintain consistent communication throughout the award process. • Enter, review, and maintain records in tracking systems and spreadsheets to ensure information remains accurate and current. • Assist with day-to-day project coordination by monitoring deadlines, organizing materials, and helping keep deliverables on track. • Prepare documents, reports, and correspondence using Microsoft Office applications to support team operations and client-facing activities. • Collaborate with internal stakeholders to follow up on pending items, resolve administrative issues, and support smooth program execution. • Track key milestones and communicate status updates so project timelines and priorities remain visible to the team.
2026-08-06T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a highly organized Client Team Support Associate to provide administrative support to senior leaders and help keep daily office operations running efficiently in McLean, Virginia. This Long-term Contract position is ideal for someone who is comfortable managing multiple priorities, communicating professionally, and handling a wide range of coordination tasks with accuracy. The right candidate will bring strong experience with Microsoft Office, especially Excel, along with a proactive approach to scheduling, travel arrangements, and document management. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and appointments are scheduled accurately and efficiently. • Arrange business travel plans, including itineraries, transportation, and related logistics, while keeping leaders informed of any updates. • Prepare, organize, scan, and maintain business documents and records to support smooth day-to-day operations. • Review, submit, and track expense reports and invoices with close attention to detail and timeliness. • Provide front-office and administrative support, including answering inbound calls and responding to routine requests professionally. • Enter and update information in internal records and spreadsheets, maintaining accuracy across administrative data. • Support general office activities by handling filing, correspondence, and other coordination tasks as needed. • Use Microsoft Office applications, including Excel, to create reports, manage information, and support team priorities.
2026-08-04T00:00:00Z

Part-Time Office Support Specialist

Baltimore, MD
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a service-focused Sr. Customer Service Representative to support heavy inbound troubleshooting calls. This part-time position averages 25-30 hours per week, and is ideal for someone who combines strong communication skills with hands-on technical support and excellent communication skills. The person in this role will help employees get set up successfully, resolve common issues, and keep device and asset records accurate and up to date in an on-site environment. Responsibilities:• Manage the handoff of organization-issued wireless devices to employees and ensure each assignment is properly documented.• Guide users through new device activation and confirm that calling, messaging, and data features are working correctly.• Prepare mobile devices for use by completing setup tasks such as account access assistance and credentials• Address routine problems involving activation, connectivity, or device functionality, and route advanced technical or carrier matters to the appropriate teams as applicable.• Deliver clear and attentive support during in-person pickup and onboarding interactions with employees of varying technical skill levels.• Work directly with wireless service providers to help resolve provisioning, service, and activation concerns.• Maintain accurate inventory, assignment, and asset tracking information within internal records and databases.• Support device lifecycle activities including replacements, upgrades, and exchanges while following established procedures.• Handle equipment and account information with discretion and maintain confidentiality at all times.
2026-08-03T00:00:00Z