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4 results for Customer Experience Specialist in Reston, VA

Customer Service Representative

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-25T00:00:00Z

Customer Service Representative

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests with accuracy, and delivering a detail-oriented experience across phone and system-based interactions. The role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound contact in a fast-paced support environment. Responsibilities: • Respond to incoming customer inquiries by phone and provide timely, courteous, and accurate assistance. • Place outbound calls as needed to follow up on requests, clarify information, and support service resolution. • Enter and update customer and order information carefully to maintain accurate records. • Use Salesforce to document interactions, track open issues, and manage follow-up activities. • Resolve routine service concerns efficiently while escalating more complex matters to the appropriate team. • Maintain organized case notes and ensure each customer interaction is recorded clearly and completely. • Support day-to-day contact center operations by balancing service quality, responsiveness, and productivity. • Contribute to process continuity by adapting to updated tools or workflows when required as part of operational support.
2026-08-25T00:00:00Z

IT Support Specialist

Washington, DC
onsite
Temporary / Contract
22 - 25 USD / Hourly
Reports to: IT ManagerJob Type: Full-time | On-siteSchedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed) Position SummaryThe IT Assistant plays a key role in supporting the daily technology operations within a dynamicPre-K–12 educational environment. This position ensures the smooth functioning of classroomand administrative technologies by providing technical support, troubleshooting devices, andassisting staff and students with their technology needs. Key Responsibilities• Provide technical support to staff, faculty, and students for hardware, software, andnetwork issues.• Troubleshoot and resolve problems with classroom devices, including Smart Boards,Windows and Mac laptops, iPads, projectors, and the school phone system.• Assist with network security, user account setup, and permission management.• Support device inventory, deployment, and asset management, including check-in/checkout systems.• Assist with technology setup for school events and presentations.• Perform regular system updates and patches to maintain performance and security.• Communicate effectively with non-technical users and provide basic training when needed.• Test new software and hardware configurations prior to full deployment.• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketingsystem.• Coordinate with third-party vendors as needed.• Provide support for school data management tasks.Requirements & Qualifications• High school diploma required; Associate’s degree in IT or related field preferred.• Basic knowledge of Windows, macOS, iOS, and Android environments.• Familiarity with Microsoft 365.
2026-08-19T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-08-26T00:00:00Z