The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.<br><br>Responsibilities:<br>• Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.<br>• Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.<br>• Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.<br>• Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.<br>• Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.<br>• Escalate complex technical issues following established procedures to ensure swift resolution.<br>• Maintain detailed and accurate documentation of support activities and ticket updates.<br>• Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
<p>Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.</p><p>Key Responsibilities:</p><ul><li>Act as the top-level escalation for complex production issues.</li><li>Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.</li><li>Lead root cause analysis and implement long-term remediation solutions.</li><li>Design, implement, and maintain enterprise-grade IT solutions.</li><li>Take ownership of complex technical projects for both clients and internal teams.</li><li>Ensure seamless transition of new services and solutions into support.</li><li>Mentor and support Level 1 and Level 2 engineers.</li><li>Maintain thorough documentation and uphold technical standards.</li></ul><p>Technical Focus Areas:</p><ul><li>Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).</li><li>Manage Windows Server and Windows OS environments.</li><li>Troubleshoot and manage VMware vSphere/vCenter systems.</li><li>Design and support Azure and hybrid cloud environments, including Azure Virtual Desktop (WVD), FSLogix, and multi-session Windows.</li><li>Implement and maintain SAML SSO, MFA, and cloud identity solutions.</li><li>Lead endpoint management with Microsoft Intune / Endpoint Manager and deploy Windows Autopilot.</li><li>Automate processes using PowerShell scripting.</li></ul><p><br></p>
<p>A leading global organization is seeking a highly experienced <strong>Senior Project Manager</strong> to support the <strong>Chief Information Security Officer (CISO)</strong> in driving strategic cybersecurity and risk-management initiatives across the enterprise. This role will lead complex, cross-functional programs aligned to regulatory compliance, security modernization, risk remediation, data protection, and IT governance.</p><p>You will partner closely with Cybersecurity Leadership, Infrastructure, Applications, Legal/Compliance, and external vendors to ensure programs are delivered on time, within scope, and in alignment with global security standards.</p><p>This is a high-visibility role requiring exceptional communication, executive presence, and the ability to operate in a fast-moving, regulated environment.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Program & Project Leadership</strong></p><ul><li>Lead the planning, execution, and delivery of enterprise cybersecurity initiatives for the Office of the CISO.</li><li>Drive project governance, scope definition, schedules, risk management, and stakeholder communication.</li><li>Manage multiple parallel projects including security tool deployments, regulatory compliance initiatives, and remediation programs.</li><li>Oversee vendor and third-party contributions; ensure SLAs and deliverables are met.</li></ul><p><strong>Information Security Domain Execution</strong></p><ul><li>Support initiatives across IAM, cloud security, vulnerability management, data protection, and incident response.</li><li>Track remediation efforts for audits, penetration tests, and regulatory findings (e.g., FDA, SOX, GDPR).</li><li>Develop dashboards and executive reports for leadership.</li><li>Coordinate cross-functional teams to ensure alignment with security standards and risk priorities.</li></ul><p><strong>Governance, Risk & Compliance (GRC)</strong></p><ul><li>Ensure projects comply with regulations relevant to pharmaceutical/medical device environments.</li><li>Partner with Compliance, Legal, and Internal Audit on key security and risk obligations.</li><li>Assist in maturing governance frameworks, policies, and documentation.</li></ul><p><strong>Stakeholder, Communication & Reporting</strong></p><ul><li>Serve as the project liaison to IT leadership, business units, and external partners.</li><li>Deliver clear, concise executive communications, including updates to steering committees.</li><li>Proactively manage expectations, timelines, risks, and impacts.</li></ul><p><br></p>
<p>Based in our Morristown location, the Technical Inside Sales / Product Specialist plays a key role in supporting customers with expert guidance across product selection, technical application, and project‑specific requirements. This position serves as a primary resource for evaluating specifications, preparing bid proposals, troubleshooting technical issues, and ensuring customers receive accurate, timely, and solutions‑focused support. Must have previous experience in Plumbing & HVAC. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer & Technical Support</strong></p><ul><li>Serve as a technical resource for customers, advising on product usage, suitability, and alternatives for specific projects.</li><li>Provide guidance on bid proposals, specifications, pricing, and sourcing strategies.</li><li>Troubleshoot technical issues and offer solutions based on product knowledge and experience.</li><li>Conduct product testing and calculations to determine proper calibration for unique applications.</li></ul><p><strong>Sales & Quoting</strong></p><ul><li>Collaborate with inside and outside sales teams to source materials and prepare quotes that meet technical specifications.</li><li>Recommend pricing adjustments and product additions or removals to maintain competitiveness and support business growth.</li><li>Assist customers in obtaining specialty materials through purchase orders or inter‑branch product transfers.</li></ul><p><strong>Customer Relationship Management</strong></p><ul><li>Maintain strong, effective customer relationships by serving as a key point of contact.</li><li>Provide proactive communication regarding long‑lead purchase orders, order changes, and project updates.</li><li>Deliver high‑level customer service to enhance the customer experience and support their business growth.</li></ul><p><strong>Strategic & Operational Support</strong></p><ul><li>Develop strategies to meet and exceed corporate growth goals.</li><li>Monitor market trends and customer needs to recommend inventory and pricing adjustments.</li><li>Act as an extension of the customer, anticipating needs and offering solutions that strengthen the partnership.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Project Manager/Sr. Consultant to oversee and deliver IT projects with precision and efficiency. This role involves collaborating with clients to identify optimal solutions, managing project timelines and budgets, and ensuring seamless execution from start to finish. The ideal candidate will act as a key liaison between technical teams and clients, driving exceptional service and maintaining clear communication throughout the project lifecycle.<br><br>Responsibilities:<br>• Collaborate with sales and IT leadership to define project scope, objectives, and estimates.<br>• Analyze project constraints and propose alternatives to mitigate risks and improve workflows.<br>• Organize and participate in meetings with internal teams and clients to ensure alignment.<br>• Track project progress, ensure deadlines are met, and manage scope changes effectively.<br>• Maintain regular communication with clients to provide updates on milestones and address inquiries.<br>• Develop detailed documentation for technical project plans and ensure accuracy.<br>• Assign tasks to technical teams, monitor progress, and provide necessary support.<br>• Coordinate with clients to set clear expectations for deliverables and timelines.<br>• Work with third-party vendors to align configurations and communicate requirements.<br>• Conduct quality checks on completed work and coordinate training for clients on new technologies.
<p>Join our team as a Project Manager overseeing mission-critical OT network infrastructure. In this role, you’ll ensure the integrity, security, and performance of a large-scale WAN that supports essential building operations and vendor devices.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Network Oversight & Management:</strong></li><li>Own the integrity and security of a large-scale OT WAN, connecting 6,000+ endpoints across diverse devices and systems.</li><li>Enforce management and security policies set by the CIO and cybersecurity team.</li><li>Analyze and administer Meraki network infrastructure, including switches, firewalls, and access points, using the Meraki dashboard for centralized configuration and monitoring.</li><li><strong>OT Infrastructure Support:</strong></li><li>Provide technical direction and support for 50+ vendors as they connect devices critical to building operations, including:</li><li>Building Management Systems (BMS)</li><li>Energy meters and monitoring systems</li><li>Security cameras, recorders, and access controls</li><li>Lighting control systems</li><li>Elevator destination dispatch systems</li><li>User workstations and viewing stations</li><li><strong>Cybersecurity & Compliance:</strong></li><li>Implement, monitor, and manage a comprehensive security stack to protect network and OT data.</li><li>Expertly utilize cybersecurity and network management tools such as WSUS, Forescout NAC, Blackpoint MDR, ThreatLocker, Altiris, and GoverLAN.</li><li>Work collaboratively to enforce network security policies and uphold compliance standards.</li><li><strong>Vendor and Partner Management:</strong></li><li>Serve as the primary technical liaison for approximately 50 vendors and contractors.</li><li>Collaborate effectively with external partners, contractors, and internal teams for timely problem resolution and deployment of new building technologies.</li><li><strong>Project Management:</strong></li><li>Lead network-related projects from initiation to completion, ensuring timely delivery within budget.</li><li>Develop and maintain detailed network documentation, diagrams, and Standard Operating Procedures (SOPs).</li><li>Manage service tasks and tickets through to closeout.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure seamless operation of computer systems and networks for employees and teams. Your expertise will help resolve technical issues, maintain hardware and software functionality, and optimize user experiences.<br><br>Responsibilities:<br>• Provide technical assistance for Windows and Mac OS platforms, ensuring smooth operation and troubleshooting system issues.<br>• Manage user accounts in Active Directory and Azure AD, overseeing access control and permissions.<br>• Resolve hardware and software problems, including desktop imaging and computer reboots.<br>• Troubleshoot network connectivity issues across LAN/WAN environments.<br>• Utilize ServiceNow or similar ticketing systems to track and resolve IT support requests.<br>• Assist with setup and management of conference rooms, including video and audio equipment.<br>• Support Office 365 applications, ensuring their functionality and integration.<br>• Collaborate with teams to diagnose and resolve issues with routers and switches.<br>• Maintain and update desktop hardware to meet organizational standards.<br>• Provide guidance and training to users on system functionalities and best practices.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p><strong>Senior Manager, SEC Reporting & Technical Accounting</strong></p><p><br></p><p><strong>Role Overview</strong></p><p>This leader will drive the integrity of external reporting and guide the organization through complex technical accounting matters. You'll shape scalable accounting policies, manage equity-related accounting, and partner across the business to ensure transparent, audit-ready disclosures. The role requires a blend of technical depth, operational judgment, and cross-functional influence.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><strong>Technical Accounting & Policy Leadership</strong></p><ul><li>Serve as the primary advisor on technical accounting topics, including business combinations, lease arrangements, impairments, commissions, derivatives, and equity-based compensation</li><li>Draft and maintain comprehensive technical accounting memos that meet U.S. GAAP and audit standards</li><li>Design, implement, and oversee global accounting policies to ensure consistency across teams and jurisdictions</li><li>Evaluate new accounting guidance, determine organizational impact, and lead adoption efforts</li></ul><p><strong>External Reporting & Compliance</strong></p><ul><li>Lead preparation and review of quarterly and annual SEC filings, including 10-Qs, 10-Ks, 8-Ks, Proxy statements, and related XBRL work</li><li>Partner with Legal, Tax, FP& A, Investor Relations, and other teams to ensure disclosures are complete, accurate, and aligned</li><li>Support external auditors through timely documentation, strong communication, and a robust internal control environment</li><li>Maintain and strengthen SOX compliance related to reporting processes and technical accounting areas</li></ul><p><strong>Equity & Stock-Based Compensation</strong></p><ul><li>Oversee all accounting and reporting for stock-based compensation programs and equity activity</li><li>Ensure calculations, valuations, and disclosures are accurate and timely</li></ul><p><strong>Process Improvement & Team Development</strong></p><ul><li>Identify opportunities to streamline reporting and technical accounting workflows, using tools such as Workiva and NetSuite</li><li>Lead automation and optimization initiatives to enhance accuracy and efficiency</li><li>Mentor, coach, and develop team members to elevate technical capabilities and support career growth</li></ul>
<p><strong>Key Responsibilities:</strong></p><ol><li><strong>Agile Leadership & Scrum Master Responsibilities:</strong></li></ol><ul><li>Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) for Agile teams.</li><li>Coach and mentor development teams on Agile practices, ensuring the adoption and continuous improvement of Agile methodologies.</li><li>Act as a servant leader to remove obstacles and resolve issues that impede the team’s progress.</li><li>Support Product Owners in managing product backlogs and ensuring that work items are clearly defined, prioritized, and understood.</li><li>Collaborate with leadership to ensure alignment of Agile projects with business goals and objectives.</li><li>Track and report on team performance, progress, and velocity metrics to ensure on-time delivery of high-quality products.</li></ul><ol><li><strong>Project Management & Program Oversight:</strong></li></ol><ul><li>Manage and oversee multiple Agile projects from inception to completion, ensuring successful delivery within scope, timeline, and budget.</li><li>Develop and manage project schedules, budgets, and resource allocation, ensuring optimal team productivity and efficiency.</li><li>Support the creation of a Program Management Office (PMO) to standardize and optimize project management processes across the organization.</li><li>Define and implement best practices for project governance, risk management, and stakeholder communication.</li><li>Collaborate with senior management to ensure projects are aligned with organizational strategy and business priorities.</li></ul><ol><li><strong>Stakeholder Management & Communication:</strong></li></ol><ul><li>Serve as the primary point of contact for all stakeholders, including business leaders, team members, and external partners.</li><li>Ensure effective communication and collaboration between cross-functional teams, fostering a transparent and open work environment.</li><li>Report on project and program status, risks, issues, and achievements to IT Project Manager and to executive leadership and key stakeholders when applicable.</li><li>Conduct regular project reviews to ensure alignment with business objectives and adjust project scope as necessary.</li></ul><ol><li><strong>Continuous Improvement & Best Practice Implementation:</strong></li></ol><ul><li>Drive a culture of continuous improvement within teams and across the organization by identifying areas for process improvement and implementing solutions.</li><li>Champion the use of Agile tools and techniques to improve workflow, increase efficiency, and enhance team performance.</li><li>Establish and maintain a robust feedback loop with all teams to gather insights and optimize workflows.</li></ul><ol><li><strong>PMO Establishment & Governance:</strong></li></ol><ul><li>Support the design and implementation of the PMO, establishing frameworks, processes, and guidelines for efficient project delivery.</li><li>Create standardized templates, workflows, and reporting structures to ensure consistent project execution.</li><li>Define key performance indicators (KPIs) and metrics to assess project health and program success.</li><li>Align PMO goals with organizational objectives, ensuring that projects support the overall strategic direction of the business.</li></ul><p><br></p>
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
We are looking for an experienced Technical Operations Director to lead and optimize our managed services delivery organization in New York, New York. In this senior leadership role, you will oversee technical teams, service operations, and client support functions, ensuring operational excellence and exceptional service quality. This position requires a strategic mindset and a commitment to developing scalable processes that support organizational growth while exceeding client expectations.<br><br>Responsibilities:<br>• Lead and mentor teams across Service Desk, Field Engineering, Systems Engineering, and Project Delivery to ensure operational excellence.<br>• Manage end-to-end performance metrics, including service quality, escalation processes, and client satisfaction.<br>• Develop and implement scalable policies, procedures, and documentation to maintain high-quality service delivery.<br>• Oversee daily service operations, ensuring prompt responses and resolutions for client environments.<br>• Serve as an escalation point for key clients, fostering strong relationships and ensuring effective communication.<br>• Collaborate with Account Management teams to support strategic planning, QBRs, and client technology roadmaps.<br>• Ensure proper management of cloud, on-premise, and hybrid infrastructures, including Microsoft 365, Azure, networking, and security solutions.<br>• Lead the evaluation and deployment of new technologies to enhance operational efficiency and service capabilities.<br>• Drive operational improvements through automation, standardization, and alignment with industry best practices.<br>• Oversee compliance with security standards, risk management protocols, and regulatory requirements.
<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
We are seeking an experienced and dynamic SecOps Manager with a strong hardware architecture background to oversee and engineer all aspects of PFFCU’s Security and Networking systems. This position offers the opportunity to drive the strategy and implementation of advanced InfoSec infrastructure while mentoring a highly skilled team and collaborating with business leaders and vendors. •Key Responsibilities: Architect and manage PFFCU Security and Networking systems, including hardware, software, and cloud solutions. Oversee performance, tuning, and ongoing maintenance of security infrastructure to ensure peak reliability and security. Direct the implementation and review of security controls, protocols, and audits throughout all InfoSec infrastructure. Proactively recommend, review, and conduct hardening and audit practices across all PFFCU infrastructure. Lead regular review and maintenance of daily operational jobs. Maintain, configure, and update InfoSec systems to meet demanding security, reliability, and performance goals. Monitor and analyze system capacity and performance, identifying needs for upgrades and expansions. Assist in creating and managing budgets and business plans for the InfoSec area. Resolve complex InfoSec infrastructure problems at all levels, document root cause analysis, and implement corrective actions. Document and diagram current security architecture and future expansion plans through thorough analysis. Mentor and foster detail oriented growth among IT and SecOps staff, building a cohesive and high-performing team. Collaborate with third-party vendors and internal business units to facilitate rapid issue resolution and project delivery. Develop a strong understanding of PFFCU’s business operations and interface with end users to support organizational needs. Perform comprehensive system analysis for all hardware/software modifications, vendor releases, patches, and user-requested changes. Revise and update departmental procedures and protocols relating to InfoSec infrastructure, including scheduling and maintenance. Design, document, and implement processes to ensure high availability of all systems, taking direct control during production incidents. Work closely with the SVP IT to set departmental priorities and deliver on project timelines. Engage external contractors as needed, ensuring technical expertise and timely project completion. Fulfill other duties as assigned by the SVP IT.
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>We are seeking a skilled Accounts Payable Supervisor/Manager to oversee and continually enhance our accounts payable function. This role involves leading a team, managing vendor relationships, and ensuring the accuracy and compliance of payment processes. The ideal candidate will be proactive in optimizing workflow efficiency, developing team members, and maintaining strong financial controls. Success in this position relies on a blend of leadership, technical expertise, and a keen eye for detail to support reliable financial operations.</p>
