We are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure.<br><br>Responsibilities:<br>• Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences.<br>• Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security.<br>• Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency.<br>• Develop and execute OS imaging and deployment strategies with a focus on automation and scalability.<br>• Monitor and enforce endpoint security protocols, including encryption and compliance measures.<br>• Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance.<br>• Utilize strong analytical skills to diagnose and resolve complex technical issues.<br>• Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation.<br>• Stay current with emerging technologies and trends to continuously improve desktop support processes.
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:</p><p><br></p><p>Responsibilities:</p><p>• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.</p><p>• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.</p><p>• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.</p><p>• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.</p><p>• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.</p><p>• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.</p><p>• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.</p><p>• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.<br>• Administer and maintain Active Directory, including user account setups and permissions.<br>• Support the deployment, configuration, and maintenance of Windows 10 systems.<br>• Collaborate with team members to identify and implement improvements to IT processes and workflows.<br>• Document resolutions and procedures for common technical issues to streamline future support.<br>• Conduct routine system checks to ensure optimal performance and security.<br>• Assist with onboarding new employees by setting up accounts and ensuring proper access.<br>• Provide clear communication to users regarding issue status and resolution timelines.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers an exciting opportunity to apply your expertise in network operations and troubleshooting within a dynamic environment. The ideal candidate will play a crucial role in ensuring seamless communication and system functionality across various platforms.<br><br>Responsibilities:<br>• Monitor network operations to identify and resolve issues promptly, ensuring minimal downtime.<br>• Perform diagnostics and troubleshooting for Windows systems using Norton Utilities.<br>• Support wireless communication protocols, including Wireless Application Protocol (WAP) and Wireless Personal Area Networks (WPAN).<br>• Collaborate with team members to maintain and improve the functionality of cable assemblies.<br>• Provide technical support to resolve hardware and software concerns across the network.<br>• Analyze system performance and implement solutions to optimize network efficiency.<br>• Document procedures and maintain accurate records of system changes and incident resolutions.<br>• Assist in the setup, configuration, and maintenance of network hardware.<br>• Stay updated with the latest technologies and industry trends to enhance operational capabilities.
<p><strong>Position Summary:</strong></p><p>We are seeking a <strong>Technical Business Analyst / Applications Analyst</strong> to support, enhance, and lead the implementation of enterprise systems, with a focus on <strong>systems integration, APIs, and reporting</strong>. While experience with Ellucian Colleague is a plus, we welcome candidates with expertise in other ERP systems or enterprise platforms used in higher education. The ideal candidate will have a strong background in business analysis, system configuration, and cross-platform integrations, particularly with cloud-based technologies.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage projects related to the implementation, enhancement, and integration of ERP or enterprise systems (e.g., finance, housing, HR, admissions).</li><li>Collaborate with stakeholders to gather, document, and analyze business and technical requirements.</li><li>Translate business needs into system functionality through configuration, workflow design, and limited coding/customization.</li><li>Work with APIs and integration tools to ensure seamless data exchange across systems.</li><li>Design and support reports and dashboards to meet operational and strategic decision-making needs.</li><li>Create and maintain documentation for system configurations, workflows, data mappings, and integrations.</li><li>Deliver user training and provide ongoing support for system users and departments.</li><li>Stay informed of best practices and trends in ERP systems, data integration, and higher education technology.</li></ul><p><br></p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
Responsibilities: Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities. Lead and facilitate requirements-gathering sessions with stakeholders. Translate business requirements into detailed functional and non-functional specifications. Develop and maintain business requirement documents, process flows, and use cases. Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Create and manage Jira stories and tasks, ensuring traceability to business objectives. Conduct gap analysis and impact assessments for proposed changes. Collaborate with QA teams to define test plans and support UAT activities. Analyze and document system integrations within the insurance ecosystem. Monitor and evaluate implemented solutions to ensure they meet business needs. Provide post-implementation support and continuous improvement recommendations. Mentor entry level analysts and contribute to best practices in business analysis.
<p>Key Responsibilities</p><p>· Design and maintain dashboards, granular reports that support decision-making and operational performance.</p><p>· Perform specific analyses to answer business questions as needed.</p><p>· Identify what needs tracking and measuring across the funnel, including gaps in data and inconsistencies.</p><p>· Perform extraction, transformation and loading (ETL) of data from multiple systems and databases to compile and analyze.</p><p>· Ensure data definitions and calculations are consistent and accurate across systems.</p><p>· Automate reporting tasks to produce daily and weekly reports.</p><p>· Partner with stakeholders across Field team, Operations, and FP& A to identify and track metrics, and KPIs.</p><p>· Provide insights to improve conversion rates at every funnel milestone.</p><p>· Ensures data quality, data accuracy, and troubleshoot discrepancies.</p><p><br></p>
We are looking for a skilled Data Reporting Analyst to join our team in New York, New York. In this role, you will be instrumental in transforming data into actionable insights, ensuring accuracy and compliance with organizational standards. The ideal candidate will have a strong background in developing reports, dashboards, and data pipelines while leveraging advanced data tools.<br><br>Responsibilities:<br>• Design and maintain data pipelines, both manual and automated, to streamline data processing workflows.<br>• Develop and implement dashboards and reports that provide actionable insights to support organizational goals and compliance.<br>• Utilize Microsoft Power Platform tools, including Power BI, to create dynamic visualizations and enhance data accessibility.<br>• Collaborate with cross-functional teams to identify data requirements and ensure alignment with business objectives.<br>• Ensure data quality, validation, and governance standards are consistently met across all reporting processes.<br>• Work with Azure Data Services such as Data Factory and Synapse Analytics to optimize data integration and analysis.<br>• Conduct thorough testing and troubleshooting to ensure the accuracy and reliability of data outputs.<br>• Provide technical expertise in Microsoft SQL and Business Intelligence tools to support decision-making processes.<br>• Manage and maintain data repositories using platforms like Excel, SharePoint, and OneDrive.<br>• Stay updated on the latest advancements in data analytics technologies to continuously improve reporting capabilities.
We are looking for a highly skilled Business Analyst with expertise in CCH Axcess to join our team in Iselin, New Jersey. In this role, you will serve as the primary subject matter expert for the platform, driving system enhancements, process optimization, and data integration efforts. This is a long-term contract position offering an excellent opportunity to collaborate across teams and contribute to the success of tax operations and enterprise automation strategies.<br><br>Responsibilities:<br>• Act as the subject matter expert for CCH Axcess, managing modules like Tax, Practice, Workflow, and Document.<br>• Translate business requirements into system-specific configurations and enhancements to improve tax workflows.<br>• Collaborate with internal teams and external vendors to ensure stable platform performance and compliance.<br>• Conduct process analysis to identify inefficiencies and recommend automation opportunities.<br>• Develop detailed documentation including process maps, data flow diagrams, and system requirements.<br>• Support the integration of CCH Axcess with other enterprise systems, ensuring seamless data transfers.<br>• Analyze operational data to create reports and dashboards that monitor workflow performance and user adoption.<br>• Define and track KPIs for platform modules while identifying trends to guide improvements.<br>• Ensure all data and integrations comply with governance, security, and confidentiality standards.<br>• Foster collaboration between tax, technical, and compliance teams to align enterprise strategies.
<p>We are looking for a highly skilled Sr. Programmer Analyst to join our team. In this role, you will contribute to the development and maintenance of critical Windows and web-based applications while ensuring robust system architecture and performance. This position offers an excellent opportunity to work on complex projects, collaborate with team members, and enhance business processes through innovative technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Windows and web-based applications using C#, .NET Framework, and related technologies.</p><p>• Design and implement system architecture and application solutions that meet business requirements.</p><p>• Analyze technical specifications and recommend effective technology solutions to optimize performance.</p><p>• Collaborate with project leads and team members to ensure software designs align with organizational goals.</p><p>• Provide ongoing support for production applications, addressing varying business needs on a scheduled basis.</p><p>• Document source code and prepare project estimates to support project management plans.</p><p>• Evaluate hardware and software environments, ensuring seamless integration and adaptability to changes.</p><p>• Guide entry-level team members and assist peer business units to promote a collaborative work environment.</p><p>• Conduct code coverage testing, automate unit and regression testing, and ensure compliance with accessibility standards.</p><p>• Stay updated on emerging technologies, including cloud-based database solutions, cybersecurity practices, and mobile app development.</p>
We are looking for a skilled Logistics Data Analyst to join our team in Hillside, New Jersey. In this Contract-to-permanent position, you will play a key role in analyzing logistics data, creating actionable insights, and driving process improvements to optimize operations. Ideal candidates are analytical thinkers with expertise in data management tools and a passion for enhancing logistics efficiency.<br><br>Responsibilities:<br>• Collect, clean, and analyze logistics data from multiple sources to uncover trends and areas for improvement.<br>• Develop and maintain dashboards, reports, and presentations to effectively communicate findings to stakeholders.<br>• Implement strategies to enhance logistics processes and efficiency based on data-driven insights.<br>• Define and monitor key performance indicators (KPIs) to measure operational success.<br>• Collaborate with teams across logistics, finance, and IT to support informed decision-making.<br>• Utilize forecasting techniques to predict logistics trends and support strategic planning, including container budgeting based on units.<br>• Manage and optimize databases to ensure data integrity and accessibility.<br>• Perform ad-hoc analyses to address specific projects and initiatives.<br>• Consolidate historical cost and rate information into an organized database for reference.
We are looking for a skilled Data Analyst with expertise in marketing analytics and reporting to join our team on a long-term contract basis. This role will focus on transforming data from various digital marketing channels into actionable insights that drive strategic decision-making. Based in Somerville, New Jersey, you will collaborate with cross-functional teams to optimize campaign performance and user experience through data-driven solutions.<br><br>Responsibilities:<br>• Design and manage dashboards and reports using tools such as Power BI, Tableau, or Looker to monitor key performance indicators across marketing initiatives.<br>• Utilize SQL and Python to extract, clean, and analyze large datasets from multiple sources, including websites and advertising platforms.<br>• Conduct audits of website and organic search health using tools like Screaming Frog, identifying opportunities to enhance visibility and traffic.<br>• Analyze user behavior through platforms like HotJar to uncover UX insights and recommend actionable improvements.<br>• Collaborate with teams to define measurement requirements and implement effective tracking solutions.<br>• Develop and maintain scalable LookML models and explore layers in Looker to support self-service reporting.<br>• Provide regular summaries of campaign performance, including forecasting models and data analyses, to stakeholders.<br>• Automate routine reporting processes to ensure efficient and consistent data delivery.<br>• Present complex data findings in visually compelling formats, translating them into practical recommendations for marketing strategies.
<p>A Senior Software Business Analyst is needed to play a crucial role in connecting business requirements to technical solutions. This role involves engaging with stakeholders to gather and analyze requirements, transforming them into actionable functional specifications. Responsibilities include evaluating existing processes, offering solutions to drive business value, and ensuring project success under tight timelines. The position also includes mentoring junior analysts, leading cross-departmental projects, and fostering innovation. Strong analytical and communication skills, along with a solid understanding of software development life cycles, are essential to succeed in this fast-paced environment.</p><p>The ideal candidate will work closely with development and QA teams to monitor project milestones, provide updates to stakeholders, and address any project risks and challenges. A proactive approach to improving application usability and efficiency will be critical. Focusing on the specialty pharmacy sector, the organization provides end-to-end solutions including hub services, pharmacy network management, group purchasing (GPO) services, cutting-edge technology platforms, and more. With a strong presence as an industry advocate, the focus remains on delivering strategic channel management, advanced products, and tailored services to optimize patient outcomes and improve healthcare delivery.</p><p><br></p><p><strong>** Qualified candidates should have experience with pharmacy insurance, medical insurance, and claims processing **</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collect and translate business requirements into detailed functional specifications for new and existing systems.</li><li>Perform gap analyses between current system capabilities and business needs using tools like Confluence, flowcharts, and wireframes to document workflows.</li><li>Create use cases for review during functional testing phases by developers and QA teams.</li><li>Work with IT teams to evaluate project scope and affected systems, providing strategic insights.</li><li>Assess new methodologies for feasibility and implementation efficiency.</li><li>Gain in-depth knowledge of internal software platforms and their underlying functionalities.</li><li>Analyze and optimize existing processes to identify inefficiencies and propose re-engineering solutions.</li><li>Host regular meetings with development teams to resolve obstacles and track progress.</li><li>Provide project status reports to business stakeholders.</li><li>Identify potential risks and escalate issues as required.</li><li>Continuously explore opportunities to improve application functionality, making recommendations for enhancements.</li><li>Maintain compliance with HIPAA regulations and related amendments</li></ul>
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
<p>A global manufacturing organization is seeking an experienced and strategic <strong>Director of Information Technology</strong> to lead enterprise-wide IT operations within a multi-site manufacturing environment. This role is responsible for setting technology direction, ensuring secure and reliable infrastructure, and aligning IT initiatives with business goals to drive operational efficiency and scalability.</p><p>The Director of IT will serve as a key business partner to executive leadership, overseeing infrastructure, applications, cybersecurity, and support services while building and developing a high-performing IT team. This position plays a critical role in advancing technology capabilities and supporting long-term organizational growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Direct the design, implementation, and ongoing management of IT infrastructure, including servers, networks, applications, and cybersecurity.</li><li>Build, lead, and develop a global IT team, including developers, system administrators, and security professionals.</li><li>Manage relationships with technology vendors, including contract negotiation and service performance.</li><li>Evaluate emerging technologies and assess their applicability to manufacturing operations and enterprise systems.</li><li>Coach and mentor team members, supporting career development and fostering a culture of accountability and innovation.</li><li>Oversee a global IT support desk, ensuring a consistent and high-quality user experience for issue reporting, tracking, and escalation.</li><li>Partner with ERP, applications, and operations teams to ensure incidents are documented, resolved, and transitioned effectively.</li><li>Provide executive-level IT support to senior leadership, ensuring reliable and responsive technology experiences.</li><li>Lead the adoption of digital tools and platforms that enhance communication, collaboration, and productivity.</li></ul><p><br></p><p><br></p>
<p>We are looking for a Senior Director of Data Operations to lead data management initiatives and drive strategic solutions for complex data environments in the pharmaceutical industry. Based in Florham Park, New Jersey, this role requires an experienced and detail-oriented individual to oversee data strategy, reporting accuracy, and process improvements to ensure optimal results. The ideal candidate will excel at managing cross-functional teams and ensuring data solutions align with client and organizational objectives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee the design, development, and validation of data reporting processes to ensure accuracy and reliability.</p><p>• Develop and implement methods to evaluate data for completeness, accuracy, and scope, while providing insights into discrepancies.</p><p>• Lead the deployment of data solutions for new programs and recommend improvements to data processing workflows.</p><p>• Investigate and resolve data anomalies, implementing solutions to prevent recurring issues.</p><p>• Ensure timely delivery of data reports that meet program requirements by enhancing processes to improve accuracy.</p><p>• Participate in regular meetings and business reviews to represent the Data Operations function and contribute to program success.</p><p>• Support account managers in onboarding and implementing new data programs, collaborating with internal teams to enhance client satisfaction.</p><p>• Recruit, train, and manage staff, fostering a culture of continuous improvement, accountability, and high performance.</p><p>• Evaluate and refine business processes to enhance efficiency, quality, and output.</p><p>• Lead data onboarding sessions with pharmacy network members, ensuring compliance with healthcare regulations and alignment with organizational goals.</p>
