We are looking for a detail-oriented analyst to support quality oversight and speech analytics initiatives for a compliance-focused environment in Fort Washington, Pennsylvania. This Long-term Contract position will partner with business teams to turn call data into actionable insights, strengthen audit readiness, and improve monitoring programs. The role is well suited for someone who combines analytical thinking, strong communication skills, and hands-on experience with reporting tools and post-call review platforms.<br><br>Responsibilities:<br>• Design and refine speech and keyword searches that help uncover trends, exceptions, and potential compliance concerns within recorded interactions.<br>• Partner with cross-functional stakeholders to evaluate business processes, review audit selections, and recommend practical improvements based on findings.<br>• Lead conversations with managers and operational teams to clarify updates, reinforce expectations, and support adoption of revised procedures.<br>• Produce monitoring results and analytic insights that contribute to training materials and enterprise-wide education efforts.<br>• Maintain organized records and classification structures to support data accuracy, traceability, and dependable system performance.<br>• Prepare recurring and ad hoc reports, assist with workflow reviews, and document observations from quality and compliance audits.<br>• Investigate recurring issues by performing root cause analysis and identifying drivers behind underperforming categories or trends.<br>• Support internal departments with monthly audit activities, audit response coordination, and follow-up actions tied to findings.<br>• Collaborate with analysts on reporting enhancements, dashboard development, and data visualization improvements using tools such as Tableau.<br>• Provide day-to-day guidance to less experienced team members and serve as a knowledgeable resource for analytics and quality-related questions.
We are looking for a Business Analyst to join a contract opportunity with a path to a permanent role supporting supply chain and finance initiatives in Wayne, Pennsylvania. This position offers broad exposure to operational workflows, client connectivity efforts, enterprise applications, and innovative AI-driven business solutions. The ideal candidate will partner with stakeholders across business and technical teams to clarify needs, improve processes, and help drive successful project outcomes.<br><br>Responsibilities:<br>• Partner with senior analysts and cross-functional teams to support initiatives related to client setup, application rollouts, systems integration, and workflow enhancement.<br>• Elicit, organize, and document business and functional needs so stakeholders and technical teams share a clear understanding of project goals.<br>• Act as a central point of coordination among internal users, operations staff, external clients, vendors, and technology teams to keep work aligned and moving forward.<br>• Convert operational challenges and business objectives into practical, well-defined requirements that guide solution planning and execution.<br>• Facilitate user acceptance testing activities by preparing test scenarios, tracking outcomes, and investigating issues when results do not match expectations.<br>• Oversee several assignments at once while maintaining strong attention to detail, accurate documentation, and consistent follow-through.<br>• Analyze both day-to-day process details and larger business objectives, asking thoughtful questions to uncover gaps, risks, or incorrect assumptions.<br>• Contribute to projects involving supply chain operations, finance-related processes, and emerging AI applications where business value can be improved.
We are looking for a Business Analyst to join a team focused on improving internal technology solutions, strengthening data connectivity, and refining business processes across a largely custom software environment. This contract opportunity with potential for a permanent role is based in Reading, Pennsylvania, and will partner closely with business stakeholders across North America as well as a development team to turn operational needs into well-defined solutions. The role is ideal for someone who can quickly understand new systems, balance multiple initiatives, and communicate clearly in a dynamic setting.<br><br>Responsibilities:<br>• Partner with business teams to uncover needs, define objectives, and translate requests into detailed functional and technical requirements.<br>• Contribute to data integration efforts by helping organize, analyze, and support the movement of commercial and customer information between systems.<br>• Plan and facilitate user acceptance testing by preparing test scenarios, tracking defects, and confirming that delivered solutions align with expected outcomes.<br>• Monitor project activity by coordinating priorities, maintaining timelines, and keeping stakeholders informed on progress and next steps.<br>• Produce clear internal documentation, including intranet content and end-user guides, to encourage effective use of company applications.<br>• Attend cross-functional meetings to build knowledge of internal platforms and provide day-to-day support for business applications.<br>• Work with technical teams to clarify business intent, answer requirement questions, and help move enhancements through delivery.<br>• Help identify process improvement opportunities that increase efficiency and support stronger application adoption across the organization.
We are looking for a Digital Marketing Analyst to support data-driven marketing decisions for a global organization based in Newark, Delaware. This Long-term Contract position will focus on turning digital performance data into practical insights that strengthen campaign outcomes, improve audience engagement, and guide smarter budget allocation. The role works closely with marketing, digital, agency, and technical partners, with primary support directed toward the Americas while also contributing to broader international initiatives. Success in this position will come from building consistent measurement practices, uncovering meaningful trends, and helping teams act on performance findings with confidence.<br><br>Responsibilities:<br>• Examine results across campaigns, website activity, audience engagement, and marketing channels to uncover patterns, gaps, and areas for improvement.<br>• Create quarterly business reviews and performance summaries that clearly connect marketing efforts to business objectives and measurable outcomes.<br>• Monitor core success metrics and comparative benchmarks across regions, channels, content, and campaigns to evaluate effectiveness over time.<br>• Turn complex datasets into practical recommendations that enhance campaign execution, strengthen user experience, and improve content and media investment decisions.<br>• Detect weak-performing initiatives early and advise on adjustments that can improve efficiency and limit unnecessary spending.<br>• Design, refine, and maintain dashboards and recurring reports that expand visibility into performance while reducing manual reporting work.<br>• Work with cross-functional stakeholders in marketing, digital, regional, and business teams to align reporting standards and measurement methods.<br>• Help scale the organization’s campaign measurement approach by encouraging consistency, documenting insights, and supporting adoption across teams and geographies.
Our client is seeking an experienced Senior Data Operations Analyst to play a key role in transforming enterprise data into actionable business intelligence. This individual will help drive informed decision-making across underwriting, pricing, claims operations, fraud prevention, and customer experience initiatives while ensuring the organization's reporting environment remains accurate, reliable, and scalable. <br><br><br><br>The successful candidate will serve as a critical liaison between business stakeholders and technical teams, overseeing data validation, reporting accuracy, and data governance efforts across the organization. This role will be responsible for maintaining trusted data assets, identifying and resolving data quality issues, and supporting ongoing modernization initiatives through advanced analytics and reporting solutions. <br><br><br><br>Key Responsibilities<br><br>Maintain and validate centralized data repositories, ensuring data integrity, consistency, and timely availability. <br>Reconcile and verify data across source systems, data warehouses, semantic models, and reporting platforms.<br>Investigate data discrepancies and partner with Data Engineering and QA teams to implement sustainable solutions. <br>Design, develop, and support operational dashboards and reporting solutions using Power BI. <br>Assist with migration of legacy reporting processes to modern business intelligence platforms. <br>Manage datasets, semantic models, report distributions, and reporting governance processes. <br>Collaborate with business leaders to define reporting requirements and establish data standards. <br>Monitor reporting environments and batch processing activities, including month-end, quarter-end, and year-end operations. <br>Drive continuous improvement initiatives focused on operational efficiency, data quality, and reporting effectiveness.<br><br><br>Qualifications<br><br>Experience within the Property & Casualty insurance industry is required<br>Bachelor's degree in Data Science, Statistics, Actuarial Science, or a related discipline preferred. <br>8+ years of data analytics, data operations, or business intelligence <br>Strong technical skills in SQL, Python, Excel, ETL processes, data warehousing, and Power BI. <br>Experience with Microsoft Fabric and Medallion Architecture methodologies.<br>Working knowledge of insurance operations, rating structures, actuarial concepts, risk modeling, and regulatory requirements.<br>Ability to partner effectively with technical teams, business stakeholders, and cross-functional leadership groups. <br>Experience with Origami and/or DXC Assure Claims is a plus.