14 results for Customer Experience Specialist in Reading, PA

Customer Experience Manager

Bethlehem, PA
onsite
Temporary
23 - 25 USD / Hourly
Are you passionate about creating exceptional customer experiences and leading teams to success? Robert Half is seeking a motivated and strategic Customer Experience Manager to join a local team! Responsibilities:<ul><li>Lead and develop a customer service team to ensure best-in-class interactions across all touchpoints (phone, digital, in-person).</li><li>Analyze customer feedback, identify trends, and collaborate cross-functionally to drive process improvements.</li><li>Develop and implement customer experience strategies aligned with business goals.</li><li>Set, monitor, and report on key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty.</li><li>Advocate for our customers by championing their needs within the organization.</li><li>Deliver ongoing training and coaching to customer-facing team members.</li><li>Manage escalation processes to resolve complex customer concerns quickly and professionally.</li></ul>
2026-03-20T00:00:00Z

Customer Service Representative

Exton, PA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Exton, Pennsylvania. This hybrid position offers the flexibility of working onsite three days a week and remotely for two days. As a Contract to permanent opportunity, this role provides an excellent path for career growth and stability. Responsibilities: • Respond to inbound and outbound calls, providing exceptional service and resolving customer inquiries efficiently. • Accurately process and manage order entries, ensuring all details are recorded correctly. • Maintain clear and detail-oriented communication with clients to address their concerns and provide solutions. • Collaborate with internal teams to ensure smooth handling of customer requests and orders. • Utilize company systems and tools to track and manage customer interactions effectively. • Ensure compliance with company policies and procedures during all customer interactions. • Proactively identify opportunities to enhance customer satisfaction and build long-term relationships. • Manage multiple tasks simultaneously while maintaining a high level of attention to detail and accuracy.
2026-04-01T00:00:00Z

Customer Service Representative

Allentown, PA
onsite
Temporary
18 - 20 USD / Hourly
Are you passionate about delivering exceptional service and making a positive impact? Robert Half is seeking a dedicated Customer Service Representative to support a local and growing team. In this role, you’ll be the first point of contact for customers—resolving inquiries, addressing concerns, and ensuring a seamless experience. Key Responsibilities:<ul><li>Interact with customers via phone, email, and chat to provide timely solutions and support</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate cross-functionally with team members to resolve complex issues</li><li>Recommend process improvements to enhance the customer experience</li><li>Uphold company values with professionalism and empathy in every interaction</li></ul>
2026-03-06T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: • Address customer inquiries and determine whether the issue falls within the scope of the customer service team. • Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. • Escalate issues outside of your authority to the appropriate department for resolution. • Keep accurate records of all customer service interactions and inquiries. • Identify trends in customer issues and report them to support root cause analysis and improvements. • Greet visitors at the front desk and monitor building access when applicable. • Assist with administrative tasks like folding and assembling renewal mailings when needed. • Communicate effectively with customers through various channels, including phone, email, and in-person interactions. • Perform additional duties as assigned by your supervisor to support team objectives.
2026-03-27T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
19 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Reading, Pennsylvania. In this Contract to permanent position, you will play a pivotal role in providing exceptional customer support, managing schedules, and ensuring smooth communication through written correspondence. This opportunity is ideal for individuals who thrive in fast-paced environments and excel at problem-solving. Responsibilities: • Respond promptly to customer inquiries and provide accurate information via phone and written communication. • Schedule and confirm appointments efficiently, ensuring all details are accurately recorded. • Coordinate schedules and manage calendars to facilitate smooth operations. • Deliver outstanding customer service by addressing concerns and resolving issues effectively. • Navigate multiple computer systems and applications with ease to maintain seamless workflow. • Draft and send detailed business correspondence to support customer communication. • Collaborate with team members to enhance overall service quality. • Handle customer complaints with a focus on achieving satisfactory resolutions. • Maintain detailed records of interactions and appointments for future reference. • Stay updated on company policies and procedures to ensure compliance in all customer interactions.
2026-04-01T00:00:00Z

Customer Service Representative

Malvern, PA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization. Responsibilities:• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.• Utilize Salesforce to manage customer information and streamline processes.• Monitor and track order statuses, providing timely updates to customers and internal teams.• Ensure compliance with company policies and procedures during all customer interactions.• Assist with inbound and outbound calls, delivering attentive and courteous service.• Support the team in achieving service targets and performance goals.• Identify opportunities for process improvements and contribute to enhancing operational efficiency.• Hours are 10:00 am to 6:30 pm.
2026-04-02T00:00:00Z

customer service representative

Reading, PA
onsite
Contract / Temporary to Hire
19 - 20 USD / Hourly
We are looking for a highly organized and proactive Customer Service Representative to join our team in Reading, Pennsylvania. In this long-term contract position, you will play a key role in coordinating logistics with third-party service and ensuring timely communication and documentation. This position requires a detail-oriented individual with strong multitasking abilities and excellent customer service skills. Responsibilities:• Coordinate logistics and scheduling with third-party service providers to support ongoing operational needs.• Serve as a central point of contact between internal teams and external partners to share updates and ensure alignment.• Track work-in-progress activities, follow up on outstanding items, and help resolve issues requiring additional review or approval.• Maintain accurate and up-to-date records within internal systems to reflect current status and next steps.• Navigate and utilize multiple internal platforms to support workflow management and documentation.• Ensure all information is captured and maintained in accordance with established processes and guidelines.• Manage calendars, timelines, and coordination activities to support efficient operations.• Deliver a high level of service by responding to questions, addressing concerns, and resolving issues in a timely and professional manner.
2026-04-02T00:00:00Z

Customer Support Associate

Reading, PA
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self
2026-03-27T00:00:00Z

Customer Service Representative (Bilingual Spanish)

Wilmington, DE
onsite
Temporary
19 - 23 USD / Hourly
Our company is seeking a Customer Service Representative who is fluent in both English and Spanish to join our team. The ideal candidate will play a vital role in accepting orders from clients, processing shipments, and delivering exceptional customer support throughout the process. Key Responsibilities:<ul><li>Accept and accurately process customer orders via phone, email, or online platforms.</li><li>Prepare and coordinate shipment documentation to ensure timely delivery.</li><li>Communicate clearly and professionally with customers in both English and Spanish, addressing inquiries and resolving issues.</li><li>Update order status and customer records using Excel spreadsheets and internal systems.</li><li>Manage email correspondence using Outlook and maintain organized records.</li><li>Work collaboratively with internal departments to support order fulfillment and customer satisfaction.</li></ul>
2026-03-24T00:00:00Z

Order Management Specialist

Boothwyn, PA
onsite
Permanent
40000 - 45000 USD / Yearly
Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday:<ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
2026-03-26T00:00:00Z

Order Management Specialist

Bethlehem, PA
onsite
Temporary
18 - 20 USD / Hourly
Robert Half is seeking a detail-oriented and proactive Order Management Specialist to join a local team. In this critical role, you will facilitate the seamless processing of customer orders from receipt through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. Responsibilities:<ul><li>Process and manage customer orders using order entry and ERP systems</li><li>Liaise with internal teams (sales, logistics, customer service, and finance) to ensure on-time order fulfillment</li><li>Track the status of orders and proactively communicate updates to customers</li><li>Resolve issues related to orders, shipments, or billing discrepancies in a timely manner</li><li>Monitor inventory levels and coordinate with the warehouse for timely shipments</li><li>Generate order-related reports and maintain accurate records</li><li>Suggest process improvements to enhance workflow efficiency and customer experience</li></ul>
2026-04-02T00:00:00Z

Digital Marketing Specialist

Bala Cynwyd, PA
onsite
Permanent
75000 - 90000 USD / Yearly
Position Overview A growing organization is seeking a skilled and motivated Social Media Specialist to lead and execute digital marketing and social media initiatives. This role focuses on increasing brand awareness, driving engagement, and generating traffic through consistent, high-quality content and strategic social media planning. The ideal candidate has strong experience in social media management, content creation, and digital strategy, with the ability to produce engaging content across multiple platforms on a regular basis. Key Responsibilities Develop and implement a comprehensive social media strategy aligned with organizational goals. Create, edit, and publish high-quality short‑form and long‑form content across all major platforms. Build and maintain a strong YouTube presence, including frequent (ideally daily) video uploads. Manage and grow brand presence on Instagram, Facebook, LinkedIn, YouTube, and emerging platforms. Optimize content for social media SEO, including captions, hashtags, keywords, and engagement tactics. Track performance metrics and adjust strategies to improve reach, engagement, and conversions. Travel to job sites, meetings, and industry events (approximately 30%) to capture and produce content. Collaborate with internal teams to ensure social content aligns with broader brand messaging and objectives. Required Qualifications Proven experience managing and growing social media channels. Strong video recording and editing skills specialized for social media (expert-level expected; full production not required). Experience creating both short‑form and long‑form digital content. Demonstrated success in developing and executing marketing strategies. Strong understanding of social media SEO and content optimization practices. Ability to work on-site in Philadelphia, PA, Monday–Friday, 7:00 AM – 3:00 PM (non‑negotiable). Willingness to travel approximately 30% of the time. Ability to lift up to 50 lbs. and work in various outdoor conditions (heat, cold, etc.). Excellent organizational skills and ability to manage multiple projects simultaneously. Preferred Qualifications Experience in or knowledge of a related industry (not required). Portfolio demonstrating social media campaigns, original content, and measurable results. Background in both creative content development and performance-driven marketing. Required Software Proficiency Adobe Creative Cloud (Premiere Pro, After Effects, Illustrator, Photoshop) Microsoft Office Suite (Word, PowerPoint, Outlook) Social media CMS and marketing tools (e.g., Hootsuite, SEMRush) Expertise in: Social media video editing Content creation Social media SEO and optimization Social media strategy and audience growth
2026-03-24T00:00:00Z

Client Services Coordinator

Conshohocken, PA
onsite
Permanent
55000 - 75000 USD / Yearly
We are looking for a proactive and detail-oriented Client Services Coordinator to join our team in Conshohocken, Pennsylvania. In this role, you will serve as the first point of contact for our Managed IT Services team, ensuring smooth communication with clients and efficient handling of support requests. If you excel at multitasking, scheduling, and providing exceptional customer service, we encourage you to apply. Responsibilities: • Respond promptly to incoming client calls, addressing inquiries and creating support tickets in the system. • Manage and update support tickets, ensuring accurate documentation and timely resolutions. • Communicate clear next steps, schedules, and expectations to clients throughout the service process. • Assign tickets to technicians based on urgency, skill requirements, and availability. • Coordinate remote and onsite appointments with clients to ensure services are delivered efficiently. • Monitor ticket queues, ensuring timely responses and adherence to service protocols. • Escalate complex issues when necessary to maintain high service standards. • Track and report on service metrics, such as ticket volume and response times, to improve operational efficiency. • Identify recurring issues and provide recommendations to enhance client experiences. • Collaborate with leadership to analyze workload trends and optimize technician utilization.
2026-03-11T00:00:00Z