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11 results for Customer Experience Specialist in Reading, PA

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z

Customer Success Coordinator

Nazareth, PA
onsite
Temporary / Contract
22 - 28 USD / Hourly
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded. Responsibilities:<ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
2026-08-14T00:00:00Z

Customer Service Representative

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care. Responsibilities:• Respond to incoming customer calls and provide timely support for account-related questions and service needs.• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.• Enter and update customer information in internal systems with a strong focus on precision and completeness.• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.
2026-08-20T00:00:00Z

Customer Service Representative

Bethlehem, PA
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to support gift card fulfillment and merchant service operations in Bethlehem, Pennsylvania. This is a position for someone who enjoys balancing order processing, customer communication, and issue resolution in a fast-paced environment. The ideal candidate will bring strong organizational skills, clear written communication, and a proactive approach to handling merchant requests while working closely with internal teams to keep transactions and deliveries on track. Responsibilities:• Manage gift card and related order requests submitted through email, ensuring all details are entered accurately and completed on time.• Process fulfillment activities within company systems, including preparing personalized handwritten card messages when required.• Coordinate card activation through external platforms when a client order requires third-party processing.• Arrange outbound shipments through postal and courier services, monitor delivery progress, and follow up on missing or delayed packages.• Support daily mail handling activities, including end-of-day delivery preparation and postal drop-off tasks.• Track and replenish inventory for client materials, packaging components, and shipping supplies to maintain uninterrupted operations.• Assist merchants with online ordering tools, provide requested reporting, and guide them through gift card program needs.• Partner with merchants, sales contacts, and internal departments to plan gift card provider conversions and resolve activation or redemption concerns.• Review submitted orders for completeness and accuracy before final production, while responding to customer inquiries with a focus on prompt resolution.• Collaborate effectively across teams, adapt to shifting priorities, and provide dependable support during high-volume periods, including holidays when additional hours may be needed.
2026-08-27T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards. Responsibilities:• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams• Record call details, case updates, and customer interactions thoroughly within internal systems• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
2026-08-26T00:00:00Z

Sales Support Specialist

Bath, PA
onsite
Temporary / Contract
20 - 25 USD / Hourly
Robert Half is partnering with a growing manufacturing organization to identify a detail-oriented and customer-focused Sales Support Coordinator. This position serves as a key link between customers, sales teams, and internal operations to ensure orders are processed accurately and client needs are met efficiently. Key Responsibilities<ul><li>Support the sales team with order entry, quote preparation, and customer account maintenance.</li><li>Serve as a primary point of contact for customer inquiries regarding orders, pricing, product availability, and shipment status.</li><li>Coordinate with production, purchasing, logistics, and customer service teams to ensure timely order fulfillment.</li><li>Maintain accurate customer records, sales data, and documentation within internal systems.</li><li>Monitor open orders and proactively communicate updates, delays, or changes to customers and internal stakeholders.</li><li>Assist with preparing reports, presentations, and sales-related correspondence.</li><li>Support inventory tracking, product information updates, and administrative projects as needed.</li><li>Process customer requests and resolve issues with a high level of professionalism and responsiveness.</li><li>Collaborate across departments to improve workflow efficiency and enhance the customer experience.</li></ul>
2026-08-11T00:00:00Z

Call Center Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound and outbound customer interactions, resolve inquiries efficiently, and provide a positive customer experience. Key Responsibilities<ul><li>Answer incoming calls and respond to customer questions, concerns, and service requests.</li><li>Provide accurate information about products, services, accounts, and company policies. </li><li>Resolve customer issues promptly and escalate complex matters when needed. </li><li>Document all customer interactions clearly and accurately in the appropriate systems.</li><li>Process orders, updates, cancellations, and other service-related transactions. </li><li>Meet performance goals related to call quality, response time, and customer satisfaction. </li><li>Maintain a professional, empathetic, and solution-oriented approach on every call. </li><li>Collaborate with supervisors and team members to improve service processes and customer outcomes. </li></ul>
2026-08-21T00:00:00Z

Customer Service/Sales Coordinator

Wayne, PA
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed
2026-08-13T00:00:00Z

Patient Service Representative

Warminster, PA
onsite
Temporary to Hire
18 - 22 USD / Hourly
We are looking for a Patient Service Representative to join a healthcare office in Warminster, PA and create a smooth, welcoming experience for every patient. This contract opportunity with permanent potential is ideal for someone who enjoys balancing front-desk coordination, appointment management, and responsive patient support in a busy setting. The person in this role will help keep daily operations organized while partnering with staff to ensure efficient service and accurate administrative processes. Responsibilities:• Coordinate appointment bookings, confirmations, and schedule changes while maintaining precise calendar information within the practice system.• Welcome patients upon arrival, complete intake and checkout activities, and verify that required information and documentation are properly recorded.• Respond to incoming phone calls professionally, assist with patient questions, and direct inquiries to the appropriate team members when needed.• Maintain accurate patient files and update records in accordance with office procedures and confidentiality standards.• Support day-to-day administrative tasks such as scanning, copying, filing, handling mail, and keeping the reception space orderly and inviting.• Work closely with clinical and office personnel to promote efficient workflow and a positive patient visit from arrival through departure.• Address service concerns promptly, follow up on outstanding items, and help resolve routine issues with a patient-focused approach.
2026-08-26T00:00:00Z

Digital Marketing Specialist

Philadelphia, PA
onsite
Permanent / Full Time
70000 - 110000 USD / Yearly
We are looking for a Digital Marketing Specialist to help accelerate customer acquisition for a fast-growing consumer eCommerce brand in Philadelphia, Pennsylvania. This role blends performance marketing, creative development, and analytics, making it a strong fit for someone who enjoys turning insights into campaigns that drive measurable growth. You will work across paid social channels, evaluate results closely, and partner with cross-functional teams to improve conversion outcomes and expand testing opportunities. Responsibilities: • Develop paid social campaign concepts, prepare clear creative direction, and guide structured experimentation designed to improve acquisition results. • Translate campaign data, audience behavior, and market signals into practical recommendations for messaging, creative formats, and targeting strategies. • Manage and refine paid media initiatives across platforms such as Meta, TikTok, Pinterest, and Reddit to improve efficiency and return on investment. • Review performance trends regularly, make informed optimizations, and adjust budgets, audiences, and creative approaches based on results. • Partner with internal stakeholders and external collaborators to produce and improve static, video, and user-generated assets that support growth goals. • Create reporting dashboards and recurring summaries that highlight channel performance, customer acquisition trends, and emerging opportunities. • Conduct deeper analysis on audience segments, creative themes, and conversion performance to identify scalable marketing opportunities. • Apply attribution methods and testing frameworks to evaluate incrementality and support better media and creative decision-making. • Work closely with growth, digital, and eCommerce teams to align campaign strategy with website experience and conversion objectives.
2026-08-27T00:00:00Z

Digital Content Specialist

Philadelphia, PA
remote
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Digital Content Specialist to support digital communications and visual content delivery for teams in Pennsylvania. This Long-term Contract position focuses on keeping app-based information current, producing high-quality creative materials, and coordinating digital display content with external partners. The ideal candidate brings strong design judgment, content management experience, and the ability to handle recurring updates with accuracy and consistency. Responsibilities: • Publish event announcements from internal communication sources to the mobile app in a timely and accurate manner. • Update app-based dining information by transferring cafeteria menu content and confirming it is presented clearly for end users. • Edit, crop, and optimize images to meet quality and formatting standards across digital channels. • Design visually engaging flyers and promotional materials using Canva for internal and audience-facing communications. • Coordinate with an external vendor to schedule and display slide content on TV screens and other digital signage. • Maintain organized content workflows to ensure routine updates are completed on schedule and aligned with brand standards. • Review digital materials for visual consistency, accuracy, and usability before publication. • Support web and content management activities by preparing assets for app, screen, and communication platform use.
2026-07-28T00:00:00Z