9 Results for Customer Experience Specialist Jobs in Reading, PA

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Customer Experience Representative

Wyomissing, PA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This Long-term Contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems. Responsibilities:• Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.• Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.• Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.• Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.• Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.• Deliver a detail-oriented and positive experience across phone, email, and other communication channels.• Monitor repeated customer concerns and share patterns or service trends with leadership and team members.• Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.
2026-10-02T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul>
2026-10-02T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a dependable Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who enjoys assisting customers, managing high-volume inbound calls, and delivering consistent service in a detail-oriented office setting. The role offers the chance to contribute to daily customer support operations while building long-term potential with the organization. M-F 8:30am-5 pm but one night a week, will work 11:30 am - 8:00 pm. Responsibilities:• Handle incoming customer calls with accuracy and a service-focused approach.• Respond to questions, resolve routine concerns, and provide clear information about services and next steps.• Record call details and customer interactions accurately within customer service systems and office tools.• Maintain strong attendance and punctuality to support scheduled call coverage throughout the workweek.• Collaborate with team members and supervisors to address escalated issues and improve the customer experience.• Use office technology and network-connected systems to complete call center tasks efficiently.• Support evening coverage one day each week based on business scheduling needs.
2026-10-05T00:00:00Z

Call Center Specialist

Malvern, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for an Order Fulfillment Representative to join a busy onsite team in Malvern, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys delivering responsive customer support while handling order-related tasks with precision. In this role, you will work directly with customers to confirm details, prepare accurate documentation, and help maintain dependable records in a fast-moving environment. Responsibilities:• Manage incoming customer requests related to orders and pricing, ensuring each transaction is entered correctly and completed on time.• Speak with customers to clarify purchase details, resolve missing information, and confirm order accuracy before processing.• Prepare and update quotes based on customer needs while maintaining clear and attentive communication throughout the process.• Enter, review, and maintain customer account information to support accurate records and efficient service.• Provide day-to-day assistance in a high-volume support setting, balancing speed with attention to detail.• Use office applications and internal customer service tools to document activity, track requests, and support workflow needs.
2026-10-02T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30pm -10pm (2nd shift), Sundays occasionally – 9am-2pm Responsibilities:• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.• Enter and update customer records with close attention to accuracy, completeness, and timeliness.• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.
2026-10-01T00:00:00Z

Call Center Specialist

Allentown, PA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Bilingual Call Center Specialist to join a member-focused financial services team in Allentown, Pennsylvania. This opportunity is ideal for someone who enjoys helping people, resolving account-related questions, and recommending solutions that support financial well-being. The ability to communicate fluently in both English and Spanish is required. In this role, you will deliver attentive service across a range of financial products and services while contributing to team performance and a positive customer experience. Responsibilities: <ul><li>Respond to customer inquiries with professionalism and accuracy, providing support for account services, transactions, and general financial service needs.</li><li>Guide customers through available financial products and services, identifying relevant options that align with their goals and encouraging appropriate service adoption.</li><li>Build strong relationships through clear communication, thoughtful problem-solving, and a service approach that promotes customer trust and satisfaction.</li><li>Process documentation and service requests related to deposit accounts, loans, payroll changes, checking products, and other account maintenance activities in accordance with established procedures.</li><li>Assist customers with digital and self-service tools, including online banking features, electronic statements, bill payment services, and person-to-person payment platforms.</li><li>Address account matters such as fees, overdrafts, and fund transfers while ensuring timely follow-up and accurate resolution.</li><li>Maintain working knowledge of applicable financial industry regulations, internal compliance expectations, and confidentiality standards related to customer information and transactions.</li><li>Collaborate with supervisors and colleagues by sharing updates, escalating issues when needed, and contributing to a team-oriented service environment.</li><li>Prepare reports or provide administrative support for management as requested and complete additional assigned duties to support departmental operations.</li></ul>
2026-10-02T00:00:00Z

Digital Marketing Specialist

Plymouth Meeting, PA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
Robert Half has a client seeking an experienced Digital Marketing / Paid Media Specialist for an ongoing part-time freelance engagement. This individual will be responsible for the hands-on management, optimization, testing, and reporting of paid digital campaigns. Working onsite in Plymouth Meeting, PA is required. The ideal candidate has strong recent experience directly managing Google Ads, paid search, and Performance Max campaigns with meaningful advertising budgets. Paid search expertise is the highest priority, with additional experience across Meta and LinkedIn strongly preferred. This person must be comfortable working directly within advertising platforms rather than operating solely from a strategy or account-management perspective. Responsibilities will include monitoring campaign performance, making day-to-day optimizations, developing testing plans, analyzing results, and translating campaign data into actionable insights and recommendations.Experience with Looker Studio is preferred, along with strong reporting and analytical capabilities.
2026-09-03T00:00:00Z

IT Application Support Specialist

Lyon Station, PA
onsite
Temporary to Hire
23 - 27 USD / Hourly
We are looking for an IT Application Support Specialist to provide dependable support for business applications and day-to-day technology needs in Pennsylvania. This contract position offers the potential for a permanent role and is ideal for someone who enjoys resolving technical issues, assisting users, and helping maintain stable system performance across a fast-paced environment. The person in this role will work closely with employees, technical teams, and business partners to address support requests, improve application usage, and contribute to ongoing operational success. Responsibilities: • Manage incoming support requests through the ticketing platform and prioritize issues based on business impact and urgency. • Investigate and resolve application and system problems ranging from routine questions to more complex user-reported incidents. • Carry out recurring processing activities for supported applications to help ensure smooth and accurate operations. • Administer user access, permissions, and report availability while maintaining appropriate security controls. • Maintain detailed ticket records, update user information, and document actions taken through final resolution and closure. • Communicate regularly with end users to provide status updates, answer questions, and confirm successful issue resolution. • Identify opportunities to strengthen service delivery and suggest practical updates to workflows or support procedures. • Partner with analysts, developers, and other IT teams on system integration efforts and additional technology-related initiatives as needed.
2026-09-15T00:00:00Z

9 results for Customer Experience Specialist in Reading, PA