<p>Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>· Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits </p><p>· Monitor accounts receivable aging and proactively follow up on past-due balances </p><p>· Perform collections activities via phone, email, and written correspondence </p><p>· Investigate and resolve billing discrepancies, short payments, and disputes </p><p>· Maintain accurate and up-to-date customer credit files and account records </p><p>· Collaborate with sales, customer service, and accounting teams to address account issues </p><p>· Recommend accounts for credit holds or escalation based on risk assessment </p><p>· Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance </p><p>· Support month-end close activities, including reconciliation of A/R accounts </p><p>· Ensure compliance with company policies and applicable regulations</p>
<p>We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.</p><p>• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.</p><p>• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.</p><p>• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.</p><p>• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.</p><p>• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.</p><p>• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.</p><p>• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.</p><p>• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.</p>