Call Center Specialist Jobs in Reading, PA

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Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30 pm -10:00 pm (2nd shift), Sundays occasionally – 9:00 am - 2:00 pm Responsibilities:• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.• Enter and update customer records with close attention to accuracy, completeness, and timeliness.• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.
2026-11-06T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-10-23T00:00:00Z

Customer Service Representative

Coopersburg, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns, complaints, and service issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Maintain detailed and accurate customer records in internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Support team goals related to service quality, response times, and customer satisfaction</li><li>Collaborate with internal teams to address customer needs and improve service processes</li></ul>
2026-10-29T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience. Responsibilities:• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.
2026-11-03T00:00:00Z

Customer Service Representative

Easton, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is looking for a Customer Service Representative to support customers by answering questions, resolving issues, and providing helpful service. This role is responsible for handling customer inquiries, processing requests, maintaining accurate records, and ensuring a positive customer experience. The ideal candidate is professional, dependable, and able to communicate effectively in a fast-paced environment. Key Responsibilities:<ul><li>Answer customer calls, emails, and messages</li><li>Respond to questions about products, services, orders, or accounts</li><li>Resolve customer concerns in a professional and timely manner</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in company systems</li><li>Escalate more complex issues when needed</li><li>Follow up with customers to ensure resolution</li><li>Maintain accurate customer records</li><li>Provide support on special projects and administrative tasks as needed</li></ul>
2026-10-23T00:00:00Z

Patient Service Representative

Meadowbrook, PA
onsite
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a Patient Service Representative to support front-desk operations for emergency services in Northeast Philadelphia area, PA. This part-time contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while handling registration and insurance intake with accuracy. The schedule includes a mix of daytime, evening, weekend, and alternating shifts, making this a great opportunity for candidates seeking part-time hours and flexible availability. Responsibilities:<ul><li>Welcome patients and visitors in a courteous manner and provide clear guidance during arrival and check-in.</li><li>Complete registration for patients receiving care in emergency and maternity service areas, ensuring demographic details are recorded accurately.</li><li>Collect insurance information from patients and verify that coverage details are entered correctly into the appropriate systems.</li><li>Support patient intake by reviewing required information and addressing routine questions related to registration procedures.</li><li>Coordinate with clinical and administrative teams to help maintain an organized and efficient front-desk workflow.</li><li>Manage high-volume interactions with professionalism while maintaining attention to detail in patient records.</li><li>Provide service-oriented assistance over the phone and in person for scheduling-related and general patient service needs.</li></ul>
2026-11-06T00:00:00Z

Credit & Collections Specialist

West Conshohocken, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed. How you will make an impact· Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits · Monitor accounts receivable aging and proactively follow up on past-due balances · Perform collections activities via phone, email, and written correspondence · Investigate and resolve billing discrepancies, short payments, and disputes · Maintain accurate and up-to-date customer credit files and account records · Collaborate with sales, customer service, and accounting teams to address account issues · Recommend accounts for credit holds or escalation based on risk assessment · Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance · Support month-end close activities, including reconciliation of A/R accounts · Ensure compliance with company policies and applicable regulations
2026-10-14T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Patient Service Rep to support patient registration and front-end service activities for a healthcare team in Blue Bell, PA. This Contract position focuses on delivering courteous patient support, coordinating appointment-related activities, and maintaining accurate records in a HIPAA-regulated setting. The ideal candidate is organized, responsive, and comfortable handling scheduling, documentation, and communication tasks in an onsite clinical environment. Responsibilities:• Welcome and assist patients with registration activities, ensuring demographic, insurance, and referral information is entered accurately and completely.• Coordinate patient appointments by managing calendars, confirming visit details, and adjusting schedules as needed to support clinic operations.• Respond to incoming calls, voicemail, and email inquiries with professionalism, routing messages promptly and providing clear follow-up information.• Maintain medical records and related documentation with strong attention to detail while following privacy and compliance standards.• Review required forms, submissions, and supporting materials to help keep patient files current and ready for care delivery.• Support clinical trial-related administrative tasks when applicable, including scheduling and document handling in accordance with established procedures.• Assist with coordination of required candidate screening and other visit preparation activities to help patients move smoothly through the care process.• Participate in training activities and apply updated procedures, modules, and workflow guidance to daily registration and service tasks.
2026-11-09T00:00:00Z

8 results for Call Center Specialist in Reading, PA