23 Results for Customer Experience Specialist Jobs in Rancho Cucamonga, CA

Add your latest resume to match with open positions.

Customer Experience Representative

Long Beach, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join a manufacturing organization in Long Beach, California as a Customer Experience Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys resolving issues from start to finish, and can communicate clearly with customers, service technicians, and internal teams. The person in this role will support a high-volume contact center operation while helping deliver a consistent, solution-oriented customer experience. Responsibilities: • Handle a steady volume of inbound and outbound customer interactions, providing timely support and accurate information across phone and written channels. • Guide customers and internal partners through order, service, and product-related questions while working toward efficient and satisfactory resolutions. • Coordinate with in-home service technicians, retail personnel, and consumers to explain product concerns, troubleshooting steps, and repair-related guidance in a clear manner. • Process return-related requests, including Return Goods Authorization activities, with close attention to accuracy and policy compliance. • Document customer contacts, case updates, and follow-up actions thoroughly in Zendesk and other business systems. • Monitor open issues through completion, escalating complex situations when needed to maintain service quality and response standards. • Contribute to performance goals in a metrics-driven environment by balancing productivity, quality, and customer satisfaction outcomes. • Partner with team members and leadership to identify service trends, share feedback, and support continuous improvement within the customer experience function.
2026-09-30T00:00:00Z

Customer Satisfaction Representative

Gardena, CA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Satisfaction Representative to join our industrial team in Gardena, California in a Contract to Permanent role. This position supports customers, manufacturer representatives, and dealer or distributor partners by delivering product guidance, service support, and responsive communication throughout the sales and order process. The ideal candidate is comfortable balancing inbound service needs with proactive outreach, while helping strengthen customer relationships and supporting sales growth. Responsibilities: • Provide product guidance and practical recommendations to customers and sales partners based on application needs and business objectives. • Communicate updates related to order timing, production status, shipping expectations, and service matters to ensure customers remain informed. • Monitor outstanding quotations and conduct follow-up outreach to help move opportunities toward confirmed purchase orders. • Assist with lead handling activities and contribute to prospecting efforts that support new customer development. • Make outbound calls to identify business opportunities, re-engage prospects, and expand revenue within assigned markets. • Coordinate return requests for the designated territory and help resolve related service concerns in a timely manner. • Address elevated service issues from representatives, customers, and internal team members, involving leadership when further support is needed. • Identify practical ideas that improve collaboration between the factory, representatives, and dealer or distributor network while helping reduce avoidable service-related costs. • Use standard business software and database tools to document activity, manage customer information, and support daily service operations.
2026-10-01T00:00:00Z

Customer Success Associate

Los Angeles, CA
onsite
Permanent / Full Time
120000 - 160000 USD / Yearly
Customer Success Associate Company OverviewA software company based in Los Angeles, California is building enterprise solutions that help organizations integrate AI-powered agents into everyday business workflows. The company develops technology that connects AI with existing business systems to automate work, surface insights, and improve operational efficiency. This is an opportunity to join an emerging technology organization and work closely with customers adopting next-generation AI capabilities. Role SummaryThe Customer Success Associate will help customers successfully onboard, adopt, and realize value from an enterprise AI platform. This role will serve as a primary day-to-day contact for a portfolio of customers while partnering closely with Product and Engineering teams to address technical questions, capture feedback, and improve the customer experience. The ideal candidate combines strong relationship management skills with technical curiosity and a practical understanding of how AI and automation can improve business workflows. Key Responsibilities<ul><li>Manage day-to-day relationships with a portfolio of customer accounts, providing responsive and consultative support.</li><li>Guide customers through onboarding, platform adoption, business system integrations, and identification of high-value AI workflows.</li><li>Help customers understand the capabilities and limitations of AI-powered workflows and establish realistic expectations for successful adoption.</li><li>Monitor customer health, usage, and engagement to proactively identify adoption risks, unresolved issues, and expansion opportunities.</li><li>Translate customer questions, product feedback, and technical issues into clear requirements for Product and Engineering teams.</li><li>Document and track customer requests, feature ideas, technical issues, and commitments using CRM and project management systems.</li><li>Analyze feedback related to AI-generated outputs and workflows to help technical teams identify opportunities for product improvement.</li><li>Prepare and deliver customer check-ins, status updates, and business reviews using account, product usage, and support data.</li><li>Leverage AI tools and automation to improve customer success processes while maintaining accountability for the accuracy and quality of customer-facing work.</li><li>Help develop scalable customer success playbooks, templates, processes, and automated workflows as the organization grows.</li></ul>Additional Details<ul><li>Fully onsite 5 days a week</li><li>Work closely with Customer Success, Product, and Engineering teams</li><li>High-growth environment requiring autonomy, adaptability, discretion, and strong ownership</li><li>Opportunity to work hands-on with AI-powered workflows and help shape how customers adopt emerging technology</li></ul>
2026-09-24T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-17T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join our team in California. This is a 6-month contract-to-permanent opportunity for someone who enjoys helping customers, handling a steady volume of inbound calls, and delivering courteous support in a detail-oriented onsite environment. The person in this role will assist callers with general questions, order-related concerns, and occasional warranty or dispute matters while using internal systems and Microsoft Office tools to document interactions accurately. Responsibilities: • Manage incoming customer calls promptly and courteously, providing clear and helpful assistance on a range of service-related questions. • Address customer concerns involving orders, product issues, warranty matters, or billing-related disputes with patience and attention to detail. • Record call details, resolutions, and follow-up actions accurately within company systems to maintain complete customer records. • Escalate more complex service situations when needed while ensuring customers receive timely updates and appropriate support. • Use Microsoft Office applications and internal platforms to track information, communicate updates, and complete daily service tasks. • Maintain a consistent, customer-focused approach while meeting attendance, quality, and responsiveness expectations in a high-volume call center setting.
2026-10-02T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-17T00:00:00Z

Customer Service Representative

City of Industry, CA
onsite
Temporary / Contract
22 - 25 USD / Hourly
Duties:o Order intake via phone/emailo Make sure products are in stocko Contact purchasing or fabrication when necessary while searching for productso Work with shipping dept. to ensure products have been delivered on timeo Data entry using alpha numeric systemo Handles 20+ calls per dayo Use Microsoft Dynamics AX or CRM software to search for products in database• Qualifications: 3+ years office experience, very detail oriented, self-starter, multitasker, able to work in a fast-paced environment, experienced with navigating compute programs• Preferred: Experience using Dynamic AX and Microsoft Office, construction office experience, bilingual Spanish
2026-09-18T00:00:00Z

Customer Service Representative

San Bernardino, CA
remote
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions in San Bernardino. This is a Contract position suited for someone who communicates clearly, stays organized, and can resolve issues efficiently. The ideal candidate will help deliver a positive customer experience while working effectively in a fast-paced environment. Responsibilities:• Respond to customer inquiries through approved communication channels and provide timely, accurate support.• Resolve service-related concerns by identifying customer needs, explaining available solutions, and following through to completion.• Maintain clear records of customer interactions, requests, and outcomes within internal systems.• Coordinate with internal teams to address escalations and ensure issues are handled promptly.• Deliver detail-oriented service during each interaction while helping strengthen customer satisfaction and retention.• Monitor recurring customer concerns and share feedback that may improve service quality or operational efficiency.
2026-10-02T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support members with pharmacy benefit questions and service needs in Westminster, California. This is a Contract position within the healthcare industry, focused on delivering clear, timely, and detail-oriented assistance through high-volume phone-based interactions. The ideal candidate brings strong call center experience, attention to detail, and a commitment to helping members navigate coverage, refills, and related service requests. Responsibilities: • Respond to inbound member and prospective member inquiries related to pharmacy benefits, providing accurate and easy-to-understand information. • Coordinate refill support with participating pharmacy partners when members need assistance completing the process. • Escalate clinical questions or medication-related concerns to appropriate clinical leadership for further review. • Collaborate with internal teams focused on medication adherence initiatives to help improve member engagement and outcomes. • Take part in outbound and follow-up calling campaigns assigned by leadership to support member service objectives. • Record interactions thoroughly in designated systems, including actions taken, required forms, and relevant follow-up details. • Adhere to established policies, job aids, and workflow procedures while identifying process issues and suggesting practical improvements. • Participate in team meetings, training sessions, and ongoing coaching to strengthen service quality and operational performance. • Maintain compliance with applicable federal and state regulations as well as company standards governing health plan operations. • Support additional service-related tasks and special assignments as needed by the department.
2026-10-02T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a bilingual Spanish/English Customer Service Representative to support members in a fast-paced healthcare environment in Westminster, California. This is a Contract position focused on delivering responsive service, explaining health plan information clearly, and helping callers resolve concerns with professionalism and empathy. The ideal candidate brings prior call center or customer support experience, strong communication skills, and the ability to navigate member questions while following healthcare guidelines and internal procedures. Responsibilities:• Respond to inbound member inquiries and evaluate each situation to provide accurate, timely, and appropriate assistance.• Explain coverage details, benefit options, and plan-related information to members, family members, providers, and caregivers in a clear and helpful manner.• Investigate service concerns by identifying root causes, outlining next steps, and ensuring members receive thorough follow-up until issues are addressed.• Route complex or sensitive matters to leadership or the appropriate internal teams when additional review or action is needed.• Support outbound outreach efforts and assigned calling campaigns designed to strengthen member engagement and retention.• Record conversations, actions taken, and required forms accurately in designated systems while maintaining departmental documentation standards.• Adhere to established workflows, job aids, and service procedures, while sharing process improvement ideas and reporting operational concerns through proper channels.• Participate in team meetings, training sessions, and ongoing coaching to maintain service quality and support continuous improvement.• Follow all applicable federal and state healthcare regulations, as well as company policies, in daily member service activities.• Perform additional customer service and administrative tasks as needed to support department operations.
2026-10-02T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions and daily operational activities in Los Angeles, California. This Long-term Contract position is well suited for someone who enjoys helping customers, staying organized, and contributing to a busy onsite environment. The role combines front-line service with coordination of repair requests, order support, and inventory-related tasks to help keep operations running smoothly. Responsibilities: • Deliver prompt, courteous assistance to customers by phone, message, and other communication channels while addressing questions, concerns, and order-related needs. • Guide customers through product inquiries, order updates, and issue resolution with a focus on accuracy and a positive service experience. • Oversee repair and service requests from intake through completion, ensuring customers receive clear updates on progress and expected timing. • Create service-related invoices, secure customer approvals, and coordinate communication between clients and the service team. • Arrange the shipment of parts or materials when needed and monitor service activity to support timely follow-up. • Assist with order entry, fulfillment preparation, and shipping tasks to maintain efficient daily operations. • Support stock organization, product handling, and inventory tracking to help preserve accurate records. • Contribute to general warehouse and operational duties as needed in a hands-on, fast-paced setting.
2026-09-28T00:00:00Z

Customer Service Representative

Santa Fe Springs, CA
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys supporting customers, managing order details, and working closely with internal departments in a fast-paced onsite environment. The right candidate will bring strong communication skills, accuracy in administrative tasks, and confidence using basic computer applications such as Word and Excel. Responsibilities: • Process customer purchase orders accurately and prepare associated documentation for timely fulfillment. • Partner with production, inventory, and scheduling teams to confirm item availability and coordinate delivery timelines. • Arrange outbound shipments and maintain shared scheduling tools with current order and delivery information. • Respond to customer questions professionally by phone, email, and in person while providing clear service updates. • Support day-to-day administrative tasks such as data entry, document organization, and record maintenance. • Provide light reception coverage by welcoming visitors and routing incoming calls to the appropriate contacts.
2026-09-28T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-09-30T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a bilingual Vietnamese and English Customer Service Representative to support members with pharmacy benefit questions and service needs in Westminster, California. This Contract position is ideal for someone who enjoys helping people over the phone, resolving issues with care, and maintaining accurate records in a fast-paced healthcare environment. The person in this role will serve as a key point of contact for pharmacy-related concerns while working closely with internal teams to deliver responsive, compliant member support. Responsibilities:• Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and general service questions.• Coordinate with network pharmacies to help members address refill needs and related access issues when additional support is required.• Escalate clinical questions or sensitive medication concerns to the appropriate clinical leaders for timely review and follow-up.• Partner with internal quality and performance teams to support programs focused on improving medication adherence outcomes.• Participate in outbound calling initiatives assigned by leadership to strengthen member engagement and service delivery goals.• Follow established procedures, reference materials, and operational guidelines to handle requests accurately and efficiently while identifying workflow concerns to management.• Maintain complete and accurate documentation of member interactions, actions taken, and required forms within designated systems according to department standards.• Attend team meetings, training sessions, and coaching activities, and apply feedback to improve service quality and performance.• Adhere to all applicable federal, state, and organizational compliance requirements related to health plan operations.• Perform additional customer service and administrative duties as needed to support department objectives.
2026-10-02T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a bilingual Mandarin/Cantonese Customer Service Representative to support members in a fast-paced healthcare environment in Westminster, California. This is a Contract position focused on delivering clear, compassionate assistance, resolving benefit and service questions, and guiding callers toward the best available solutions. The ideal candidate brings prior call center or customer support experience, communicates effectively with diverse populations, and can balance accuracy, empathy, and efficiency throughout each interaction. Responsibilities:• Respond to inbound member inquiries and evaluate each situation carefully to provide accurate guidance on benefits, coverage, and available plan choices.• Investigate service concerns by gathering relevant details, explaining next steps, and ensuring members receive timely and complete resolution whenever possible.• Route complex or sensitive issues to supervisors or partner departments when additional review or specialized support is needed.• Take part in outbound calling initiatives and retention-focused outreach efforts assigned by leadership to strengthen member engagement.• Maintain precise records of conversations, actions taken, and required follow-up in designated systems in accordance with departmental standards.• Adhere to established operating procedures, job aids, and compliance expectations while identifying workflow issues and recommending practical improvements.• Contribute to team effectiveness by participating in coaching sessions, staff meetings, and ongoing training activities.• Support organizational and regulatory compliance by following applicable federal, state, and company guidelines in all member interactions.• Perform additional customer service and administrative duties as needed to meet department goals.
2026-10-02T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced team in California. This contract-to-permanent position is ideal for someone who enjoys helping customers, managing order information accurately, and handling a steady volume of phone-based interactions. The person in this role will serve as a key point of contact for inbound and outbound communication while delivering detail-focused, solution-focused service. Responsibilities: • Respond to incoming customer calls with a courteous approach, addressing questions, concerns, and service needs in a timely manner. • Place outbound calls as needed to provide updates, gather information, and support follow-up communication with customers. • Enter customer orders into internal systems with close attention to accuracy, completeness, and timing. • Assist customers with product, service, or order-related inquiries by providing clear and helpful information. • Maintain detailed records of conversations, requests, and order activity to support efficient service delivery. • Coordinate with internal teams when issues require additional research, escalation, or resolution. • Manage multiple customer interactions throughout the day while maintaining a courteous and service-oriented approach.
2026-10-01T00:00:00Z

Customer Service Coordinator

Redondo Beach, CA
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Coordinator to support corporate relocation services for clients in Redondo Beach, California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys helping people during important life transitions while coordinating service providers, schedules, and communication with accuracy and care. In this role, you will guide relocating employees through service arrangements such as unpacking, organizing, donation, and removal support while working closely with corporate partners and moving-related contacts. The selected candidate will complete up to eight weeks of paid training to build knowledge of the company’s services, customers, systems, and national service network before fully stepping into the position. Responsibilities: • Coordinate relocation-related services by matching each customer with appropriate field professionals or service partners based on the scope and timing of the assignment. • Communicate directly with transferees to confirm needs, explain service options, and keep them informed throughout each stage of the move process. • Adjust appointments and service plans as changes arise, ensuring all parties remain aligned on updated schedules and job details. • Maintain regular contact with relocation management and moving company partners to exchange accurate information and provide timely progress updates. • Review vendor charges for completeness and accuracy, then assemble supporting documentation for billing submission. • Address service concerns quickly and professionally, partnering with leadership when needed to resolve issues effectively. • Document customer interactions, scheduling details, and service outcomes with a high level of accuracy in company systems. • Evaluate completed assignments and record feedback on service providers to support ongoing quality standards. • Provide additional operational support as needed to help maintain service quality and customer satisfaction.
2026-10-01T00:00:00Z

Customer Service Billing Specialist

Torrance, CA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing team in California in a contract role with the potential to become permanent. This on-site position supports billing accuracy and customer satisfaction by handling credits, refunds, and order-related transactions in a fast-paced environment. The role works closely with accounting, customer service, sales, and distribution to investigate issues, maintain accurate records, and help keep daily operations running smoothly. Responsibilities: • Investigate customer credit and refund requests by gathering details, reviewing transaction history, and coordinating with internal departments to reach accurate resolutions. • Enter and process billing adjustments, credits, and refunds in the company’s billing platform with a high degree of accuracy and timeliness. • Maintain complete and organized records for all billing actions to support compliance, reporting, and audit readiness. • Assist with order entry and related order processing tasks when operational demand requires additional support. • Monitor transaction activity for inconsistencies and escalate recurring billing or order issues to the appropriate team leaders. • Collaborate with accounting, customer service, sales, and distribution teams to resolve customer account questions and improve issue turnaround time. • Verify billing data carefully during high-volume periods to help ensure accurate fulfillment and dependable customer service. • Contribute to efficient daily workflows by identifying errors quickly and supporting corrective action across the order lifecycle.
2026-10-02T00:00:00Z

Contact Center Representative

Los Angeles, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a customer-focused Contact Center Representative to support service operations in Los Angeles, California. This Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with professionalism, and delivers timely assistance across phone-based channels. The individual in this role will help customers with service inquiries, process information accurately, and contribute to a responsive, positive support experience. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support. • Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding issues. • Enter orders and customer information into internal systems with a high level of accuracy. • Assist customers with questions, concerns, and service-related needs while maintaining a helpful and courteous approach. • Document call activity, updates, and resolutions thoroughly to support service continuity. • Manage multiple customer interactions efficiently while meeting quality and response expectations.
2026-09-25T00:00:00Z

Customer Service Rep.

Arcadia, CA
onsite
Temporary to Hire
19 - 23 USD / Hourly
A Healthcare Company is looking for a customer-focused Customer Service Representative to support clients and serve as a dependable point of contact throughout their skincare project experience in California. This Customer Service Representative ideal for someone who communicates clearly, handles inquiries with professionalism, and keeps customers updated on order and project status. The Customer Service Representative will help strengthen client relationships by resolving concerns efficiently, documenting interactions accurately, and sharing important feedback with internal teams. Key Responsibilities:• Respond to incoming customer calls and messages promptly, providing clear answers and helpful guidance.• Place outbound calls when needed to follow up on requests, confirm details, and keep clients informed of progress.• Enter and update customer orders with accuracy, ensuring records remain complete and current.• Communicate project and order status to clients in a timely manner to maintain confidence and transparency.• Address customer questions, concerns, and service issues with professionalism and a solution-oriented approach.• Escalate or relay client feedback and unresolved matters to the appropriate internal team members for follow-through.• Maintain organized documentation of customer interactions, account updates, and service outcomes.• Support a high-volume service environment while balancing responsiveness, accuracy, and quality of care. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-09-30T00:00:00Z

Customer Service Director

Los Angeles, CA
onsite
Permanent / Full Time
90000 - 90000 USD / Yearly
We are looking for a Customer Service Director to lead service operations and elevate the customer experience for a retail organization based in Los Angeles, California. This role will guide customer support strategy, strengthen team performance, and use insights to improve service quality across multiple channels. The ideal candidate brings strong operational judgment, people leadership, and a practical approach to driving efficiency, compliance, and customer satisfaction. Responsibilities:• Shape and carry out service strategies that improve customer satisfaction, support retention, and align with broader business objectives.• Direct daily customer service activities across teams and service channels, ensuring consistent performance and responsiveness.• Coach and develop frontline leaders and support staff while building a results-oriented, accountable team environment.• Analyze service metrics and customer trends to identify improvement opportunities and drive better operational outcomes.• Lead enhancements involving customer service platforms, workflow automation, digital self-service capabilities, and AI-supported service tools.• Oversee complaint resolution, escalation handling, and recovery efforts to preserve customer trust and brand reputation.• Work closely with Legal, Compliance, Risk, and Audit partners to uphold regulatory standards and maintain effective operational controls.• Manage staffing plans, workforce readiness, departmental budgets, and external vendor relationships to support reliable service delivery.• Track vendor results and service-level commitments while identifying ways to improve efficiency, control costs, and raise service performance.
2026-09-18T00:00:00Z

Employee Relations Specialist

Beverly Hills, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are looking for an Employee Relations Specialist to support a long-term contract assignment in Beverly Hills that will last until February 2027 and may lead to fulltime work after that. This role focuses on fostering a fair, compliant, and respectful workplace by guiding employee relations matters, managing sensitive workplace concerns, and partnering with leaders on effective resolution strategies. The ideal candidate brings strong judgment, investigation experience, and knowledge of local employment law to help address complex people issues with professionalism and discretion. Responsibilities:• Conduct thorough reviews of employee concerns, workplace complaints, and potential policy violations, documenting findings and recommending appropriate next steps.• Advise managers and HR partners on employee relations matters, including conflict resolution, corrective action, and workplace conduct issues.• Lead and support investigations involving sensitive personnel situations while maintaining confidentiality and applying sound judgment throughout the process.• Partner with leadership to address performance-related concerns and help implement practical, compliant action plans for improvement.• Interpret and apply local employment law, internal policies, and labor-related guidelines to support consistent decision-making.• Prepare clear case summaries, investigation records, and related documentation to ensure accurate reporting and audit readiness.• Identify patterns in workplace issues and recommend proactive measures that strengthen employee experience and reduce organizational risk.
2026-10-02T00:00:00Z

Client Services Coordinator

Los Angeles, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
Our client, a distinguished provider of high-end, personalized funeral and memorial services, is seeking a polished, compassionate, and service-oriented Client Service Specialist to join their team in the 90045 area.This individual will serve as the first point of contact for clients and families, providing an exceptional, personalized experience during sensitive and emotional times. The ideal candidate will bring the professionalism and presentation of a luxury retail or hospitality environment, combined with genuine empathy, excellent communication skills, and the ability to guide clients through funeral and memorial service arrangements with care and discretion.We are seeking someone who is articulate, emotionally intelligent, organized, and naturally attentive to client needs.Key Responsibilities<ul><li>Serve as the primary point of contact for clients and families, delivering a warm, professional, and personalized service experience.</li><li>Assist clients with funeral, memorial, and mortuary service arrangements, explaining available options, services, and next steps with compassion and clarity.</li><li>Communicate professionally and effectively in person, over the phone, and through email, ensuring clients feel supported and informed throughout the process.</li><li>Provide a high level of customer care while handling sensitive conversations with empathy, patience, and discretion.</li><li>Coordinate appointments, service details, client inquiries, documentation, and follow-up communications.</li><li>Maintain accurate client records and ensure all arrangements and requests are handled with attention to detail.</li><li>Anticipate client needs and provide thoughtful solutions while maintaining the elevated service standards of a luxury environment.</li><li>Collaborate with internal teams and service providers to ensure a seamless and respectful client experience.</li><li>Maintain a polished, welcoming, and professional presence at all times.</li></ul>
2026-09-25T00:00:00Z

23 results for Customer Experience Specialist in Rancho Cucamonga, CA