Add your latest resume to match with open positions.

2 results for Client Services Specialist in Raleigh, NC

Customer Service Representative

Smithfield, NC
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to support warranty-related service inquiries and ensure a smooth experience for homeowners, builders, and internal teams. This Long-term Contract position is based in North Carolina and is ideal for someone who can balance administrative accuracy with responsive communication. The role will oversee warranty cases from initial intake through completion, helping coordinate service activity, documentation, and follow-up in a fast-paced environment. Responsibilities: • Review incoming service and warranty requests, gather the necessary details, and route each case appropriately based on coverage or billable status. • Arrange repair appointments by working closely with homeowners, subcontractors, technicians, and field leadership to align schedules and expectations. • Order required materials for approved repair work and monitor item availability to help keep projects moving on time. • Maintain accurate case records across calendars, customer platforms, internal databases, and supporting documentation systems. • Support subcontractor onboarding and assist with payment processing after work is completed and verified. • Provide clear updates to customers and builder partners regarding claim progress, scheduling changes, and anticipated repair timelines. • Track each warranty issue from opening through final resolution, following up on outstanding items and escalating concerns when necessary. • Handle inbound and outbound customer communication related to service requests, scheduling, and order-related questions. • Perform administrative support tasks that help the warranty and customer service process run efficiently day to day.
2026-05-14T00:00:00Z

Member Services Representative

Wilson, NC
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor. Responsibilities: • Respond to a high volume of member inquiries by phone and provide timely, courteous support. • Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation. • Enter, update, and maintain member information in computer systems with strong attention to detail. • Process cash transactions and related payments in accordance with established procedures. • Type notes, correspondence, and service records efficiently to keep files current and complete. • Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps. • Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations. • Work collaboratively with internal team members to ensure consistent service and smooth daily operations.
2026-05-27T00:00:00Z