We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor.<br><br>Responsibilities:<br>• Respond to a high volume of member inquiries by phone and provide timely, courteous support.<br>• Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation.<br>• Enter, update, and maintain member information in computer systems with strong attention to detail.<br>• Process cash transactions and related payments in accordance with established procedures.<br>• Type notes, correspondence, and service records efficiently to keep files current and complete.<br>• Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps.<br>• Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations.<br>• Work collaboratively with internal team members to ensure consistent service and smooth daily operations.

• Previous experience in customer service, preferably in a call center or other high-volume support setting.<br>• Strong computer skills with the ability to navigate multiple systems accurately and efficiently.<br>• Proficient typing ability with attention to speed and accuracy.<br>• Ability to communicate clearly, professionally, and empathetically with a wide range of members.<br>• Experience handling cash or processing payments with a high level of accuracy.<br>• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.<br>• Dependable work habits and a commitment to delivering excellent member service.

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