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2 results for Member Services Representative in Wilson, NC
- Durham, NC
- onsite
- Temporary / Contract
- 21.85 - 25.30 USD / Hourly
- We are looking for a Customer Service Representative to support a busy service team in Durham, North Carolina. This Long-term Contract position is ideal for someone who is confident managing a steady stream of customer interactions while maintaining accuracy and professionalism. The person in this role will respond to inquiries, complete detailed documentation, and help ensure customers receive timely and effective assistance.<br><br>Responsibilities:<br>• Manage a high volume of incoming customer calls and provide clear, courteous support in a fast-paced environment.<br>• Resolve questions related to services, orders, and general account concerns while delivering a positive customer experience.<br>• Record customer interactions accurately and complete data entry tasks to maintain up-to-date information in internal systems.<br>• Handle email communications and follow up with customers as needed to provide updates or additional assistance.<br>• Place outbound calls when necessary to confirm details, share information, or support issue resolution.<br>• Enter and update order information with close attention to detail and established service procedures.<br>• Schedule appointments and coordinate customer requests to support efficient daily operations.<br>• Use Microsoft Word and Excel to document activity, track information, and assist with routine administrative tasks.
- 2026-07-02T17:30:09Z
- Raleigh, NC
- onsite
- Temporary to Hire
- 20.90 - 24.20 USD / Hourly
- We are looking for a Customer Service Representative to support a high-volume tip intake operation in Raleigh, North Carolina. This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound judgment, document information accurately, and help ensure each inquiry is directed appropriately. The person in this role will play an important part in reviewing reports related to potential misuse of public funds and maintaining organized records for follow-up and audit reference.<br><br>Responsibilities:<br>• Manage a steady flow of inbound tip line calls each day and capture complete, accurate details in the appropriate system.<br>• Evaluate incoming reports to determine whether the concern may warrant further review related to abuse, waste, or fraud involving taxpayer resources.<br>• Route calls and case information to the appropriate internal teams when additional investigation or action is needed.<br>• Close out inquiries that do not meet escalation criteria and forward them for managerial review and final disposition.<br>• Archive completed cases in the case library so they are available for future audit or operational review.<br>• Maintain thorough and timely records while handling both call intake and case updates throughout the day.<br>• Provide clear, attentive customer service to callers while gathering relevant information and guiding the interaction efficiently.<br>• Support case tracking activities within reporting platforms, including work associated with the transition from Power BI to Salesforce when applicable.
- 2026-06-03T13:13:43Z