We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
<p><strong>Technical Systems Analyst (SAP)</strong></p><p><br></p><p>Robert Half is seeking a Technical Systems Analyst with experience in SAP implementations and integrations with the SD module. This role focuses on programming, system configuration, and integration within the SAP ERP environment. The analyst will assist with building applications, developing interfaces, maintaining documentation, and collaborating with business leaders to troubleshoot and resolve issues.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require a Hybrid work schedule in Milwaukee.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Address and resolve user problems in the SAP environment</li><li>Manage user requests through Solman, including resolution, communication, and updating tracking systems to report statistics</li><li>Participate in review meetings and share knowledge of lessons learned or best practices</li><li>Provide training on SAP functions and company-specific rules</li><li>Support master data management, including mass updates, quality checks, and emergency adjustments</li><li>Review and resolve user authorization issues, create or modify roles as needed, and suggest improvements</li><li>Maintain and update technical documentation and user manuals</li><li>Ensure compliance with project solutions and contribute to continuous system improvements</li><li>Perform system configurations and setups</li><li>Cross-train with other SAP CC Analysts</li><li>Support system changes, including upgrades, new module implementations, and integration with external systems</li><li>Complete additional tasks as assigned</li></ul><p><br></p>
We are looking for a skilled Desktop Technician 3 to join our team on a long-term contract basis. This position is based in Menomonee Falls, Wisconsin, and involves providing comprehensive support for end-user devices, peripherals, and network infrastructure. The ideal candidate will excel in diagnosing and resolving technical issues while contributing to special projects and maintaining workplace safety.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues across a variety of devices, including PCs, laptops, tablets, Android devices, printers, and scanners.<br>• Deliver first-level support for end-user devices and peripherals to ensure seamless operations.<br>• Perform routine device replacements in accordance with warranty schedules and company standards.<br>• Deploy and implement new technologies and devices to enhance user productivity and shop floor efficiency.<br>• Accurately document work processes and maintain detailed records of tasks performed.<br>• Utilize company software to track and manage technical support activities.<br>• Serve as a technical resource, contributing to project planning and execution while maintaining daily responsibilities.<br>• Communicate effectively with end-users regarding changes, upgrades, or planned outages.<br>• Adhere to company policies and regulations, including strict compliance with information security guidelines.<br>• Maintain a strong focus on workplace safety and attention to detail in all tasks.
We are looking for an experienced Systems Analyst to join our team in Northbrook, Illinois. This role focuses on delivering advanced technical solutions and support for both clients and internal teams, ensuring seamless deployment and functionality of critical systems. If you have a strong background in system analysis and technical configuration, this opportunity offers a dynamic environment to apply your expertise.<br><br>Responsibilities:<br>• Provide technical consultation and support to clients and internal teams, ensuring the successful deployment and operation of key applications.<br>• Configure and implement client-facing systems such as PrismHR, TimeClock Plus, and TimeCo to meet organizational and client needs.<br>• Collaborate with operational and implementation teams to maintain high standards of system quality and performance.<br>• Analyze business requirements and translate them into technical specifications to guide system development and improvements.<br>• Manage system access and security settings using Active Directory to ensure compliance and data protection.<br>• Utilize Microsoft SQL Server for database management and troubleshooting to optimize system functionality.<br>• Create and maintain detailed documentation, including Business Requirement Documents, to support project clarity and alignment.<br>• Conduct training sessions for clients and teams to enhance understanding and efficient use of deployed systems.<br>• Perform regular system analysis to identify opportunities for improvement and resolve technical issues.<br>• Partner with IBM technologies to support integration and deliver robust solutions.
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p>We are looking for a skilled Business Analyst to join our team. In this role, you will act as a key liaison between business stakeholders and technical teams, ensuring that projects align with business objectives and requirements. This is a long-term contract position with hybrid work flexibility for candidates within 50 miles of an office location, while fully remote options are available for those farther away.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to identify core issues and propose actionable solutions.</p><p>• Develop comprehensive business cases that outline the purpose, approach, and advantages of proposed solutions.</p><p>• Gather, analyze, and document detailed requirements to address business needs effectively.</p><p>• Monitor project progress to ensure alignment with documented requirements, resolving any discrepancies or conflicts.</p><p>• Coordinate and execute testing processes to identify and address issues prior to implementation.</p><p>• Facilitate communication between business and technical teams throughout the solution development lifecycle.</p><p>• Independently handle tasks of moderate complexity and scope, ensuring timely delivery of services.</p><p>• Contribute to process improvement initiatives by analyzing existing workflows and recommending enhancements.</p><p>• Lead or assist in small-scale projects, ensuring efficiency and quality in deliverables.</p><p>• Prepare and deliver detailed documentation, including test cases and reports, to support project goals.</p>
We are looking for an experienced IT Manager to oversee the design, implementation, and management of advanced infrastructure solutions. This role requires strong technical expertise and leadership skills to ensure the organization’s IT systems are secure, efficient, and aligned with business objectives. Based in Wheeling, Illinois, this position offers an opportunity to collaborate across teams and drive technological excellence.<br><br>Responsibilities:<br>• Develop and implement reliable infrastructure solutions, including on-premises and hybrid server environments.<br>• Administer and optimize network architecture, server systems (Windows and Linux), storage solutions, and disaster recovery plans.<br>• Manage virtualization platforms such as vSphere and vCenter to enhance system performance.<br>• Oversee Active Directory, group policies, and related services to ensure seamless operations.<br>• Ensure compliance with security standards, data protection laws, and industry regulations.<br>• Monitor and analyze system performance, addressing issues promptly to minimize downtime.<br>• Collaborate with IT and business leaders to align infrastructure strategies with organizational goals.<br>• Maintain thorough documentation of system configurations, processes, and troubleshooting guidelines.<br>• Provide mentorship and training to the Helpdesk Team to enhance their technical capabilities.
<p><strong>Position: IT Support Specialist</strong></p><p>We’re looking for a hands-on, detail-oriented IT support professional to take ownership of day-to-day tech needs across both office and production environments. This person will play a key role in keeping systems running, users supported, and external IT partners aligned.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Troubleshoot issues with desktops, laptops, printers, and general network connectivity</li><li>Handle the setup, maintenance, and inventory of IT equipment and software</li><li>Coordinate with outside IT vendors when issues need to be escalated</li><li>Oversee routine system monitoring and make sure everything from backups to access control is working as expected</li><li>Install updates, patches, and deploy software as needed</li><li>Support and train employees on IT tools and processes</li><li>Maintain security systems like surveillance cameras and access controls</li><li>Keep records organized: IT documentation, asset logs, issue tracking</li><li>Jump in on special projects as they come up</li></ul><p><br></p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
