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2 results for Help Desk Technician Ii in Quincy, MA
- Lynn, MA
- onsite
- Temporary to Hire
- 27.7115 - 32.087 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.</p><p>• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.</p><p>• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.</p><p>• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.</p><p>• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.</p><p>• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.</p><p>• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.</p><p>• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.</p>
- 2026-07-24T00:00:00Z
- Boston, MA
- onsite
- Temporary to Hire
- 47.5 - 55 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth.<br><br>Responsibilities:<br>• Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues.<br>• Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm.<br>• Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently.<br>• Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication.<br>• Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach.<br>• Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto.<br>• Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues.<br>• Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
- 2026-07-15T00:00:00Z