<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This role involves leveraging technical and functional expertise to optimize ERP and CRM systems while providing training and support to end-users. The ideal candidate will be skilled in streamlining processes, enhancing system functionality, and fostering effective communication between technical teams and stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to gather and analyze business requirements for ERP and CRM systems.</p><p>• Configure and customize ERP and CRM platforms to meet organizational needs.</p><p>• Develop and implement client-side scripting solutions to enhance system performance.</p><p>• Create and maintain comprehensive documentation, including Business Requirement Documents.</p><p>• Provide training to end-users and support teams to ensure effective utilization of systems.</p><p>• Manage API development and integration to streamline data exchange between platforms.</p><p>• Conduct regular system reviews to identify areas for improvement and implement necessary changes.</p><p>• Offer technical and functional support to resolve system-related issues promptly.</p><p>• Work closely with cross-functional teams to align system capabilities with business goals.</p><p>• Ensure compliance with configuration management standards and best practices.</p>
<p>We are looking for a skilled Bookkeeper/Business Analyst to join a dynamic construction company in West Babylon, New York. In this role, you will utilize your analytical expertise to evaluate processes, identify gaps, and recommend solutions that align with business goals. This position offers an opportunity to collaborate with cross-functional teams and contribute to optimizing operations in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business processes to identify inefficiencies and recommend improvements.</p><p>• Conduct gap analysis to assess discrepancies between current and desired states.</p><p>• Review and evaluate documentation to ensure compliance with organizational standards.</p><p>• Provide customer service support through call center operations when needed.</p><p>• Interpret data and create detailed reports to aid in decision-making processes.</p><p>• Work closely with construction teams to align business objectives with operational needs.</p><p>• Develop cost-effective solutions that enhance performance and reduce waste.</p><p>• Facilitate meetings and workshops to communicate findings and project updates effectively.</p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>Accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.</p><p>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)</p><p>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.</p><p>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications</p><p>• Support integration projects with external vendors and actively contribute to requirements development.</p><p>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.</p><p>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS</p><p> Troubleshoot and analyze software issues related to fulfillment and other operational technologies</p><p>Qualifications:</p><p>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.</p><p>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.</p><p>• Experience performing rigorous software testing and validation in Agile environments.</p><p>• Ability to read, interpret, and communicate API functionality effectively.</p><p>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.</p><p>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.</p><p>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.</p><p>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.</p><p>• A passion for continuous learning and adapting quickly to evolving challenges.</p><p>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.</p>
<p><strong>IFS ERP Administrator (Part‑Time / Fractional Consultant)</strong></p><p><strong>5–12 Hours/Week · Remote · Flexible, Ad‑Hoc Schedule</strong></p><p><strong>About the Opportunity</strong></p><p><strong>We’re supporting a client seeking a part‑time IFS ERP Administrator/Consultant</strong> to provide ongoing, ad‑hoc support for their IFS environment. This engagement averages <strong>5–12 hours per week</strong>, with work levels that <strong>fluctuate</strong> depending on weekly and monthly business needs. This is an ideal role for an experienced IFS professional who enjoys flexible scheduling, meaningful ownership, and partnering closely with Finance and internal business teams.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>You will function as the internal IFS subject‑matter expert—supporting Finance, Operations, and IT, while collaborating with IFS (the vendor) when escalations or specialized fixes are required. Typical responsibilities include:</p><p><br></p><p><strong>Month‑End Revenue Support</strong></p><ul><li>Assist Finance during month‑end close, especially around <strong>revenue recognition reporting and troubleshooting</strong>.</li><li>Address a recurring revenue recognition issue that has persisted since the <strong>January 2025 implementation</strong>.</li><li>Validate data, troubleshoot report discrepancies, and ensure accuracy of revenue outputs.</li></ul><p><strong>IFS Administrative Support (Ad‑Hoc)</strong></p><ul><li>Handle day‑to‑day IFS admin tasks including user setup, permissions/role updates, and system configuration changes.</li><li>Perform basic troubleshooting for issues escalated by internal teams.</li><li>Coordinate directly with IFS vendor support as needed.</li></ul><p><strong>Business Operations Support</strong></p><ul><li>Manage <strong>new employee onboarding</strong> within IFS (user provisioning, access, security alignment).</li><li>Provide light project management for small enhancements, configuration requests, updates, and cross‑team coordination.</li></ul><p><strong>Internal Collaboration & Scheduling</strong></p><ul><li>Work with Finance, IT, and business stakeholders to schedule working sessions (especially around month‑end).</li><li>Flex your weekly hours depending on needs—some weeks lighter, others busier around close.</li></ul><p><br></p>
<p>The HR Business Partner provides guidance to management and staff in the areas of recruitment, benefit administration, compensation and strategic focuses. Will support HR policy, onboarding and orientation, talent management, performance management, investigations, and HRIS database management. </p><p><br></p><p>• Work directly with leaders to achieve goals while in line with policies and procedures </p><p>• Talent Management - recruiting, onboarding and offboarding </p><p>• Support compliance through investigations, provides day to day guidance on employee issues, leave of absences, etc. </p><p>• HRIS database management </p>