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14 results for Customer Service Manager in Queens, NY

Customer Service Agent

New York, NY
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience. Responsibilities:• Respond to incoming customer questions related to registrations, general services, and routine support needs.• Direct callers to the appropriate call center team or department when issues require additional assistance.• Provide timely and courteous support through phone and email while maintaining a positive customer experience.• Enter and update customer information accurately in internal records and tracking systems.• Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed.• Document interactions clearly to ensure follow-up actions and customer requests are properly recorded.• Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities.
2026-05-29T00:00:00Z

Customer Service Representative

Northvale, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently. Responsibilities: • Enter and update order details, customer account information, and service-related records with accuracy and attention to detail. • Share repair estimate information with customers and help coordinate timely follow-up communication. • Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed. • Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary. • Review incoming fax communications and distribute documents to the correct individuals or departments. • Support day-to-day administrative activities that help the customer service function operate smoothly. • Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.
2026-05-21T00:00:00Z

Customer Service Representative

Cedar Knolls, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery. Responsibilities:• Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems.• Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters.• Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly.• Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently.• Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through.• Prepare and distribute customer notices, including delivering door tag communications at service locations when required.• Support finance-related software administration, including customer information and meter management tools used for daily operations.• Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping.• Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments.
2026-05-29T00:00:00Z

Customer Service Representative

Hauppauge, NY
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts and daily administrative operations for a manufacturing organization in Hauppauge, New York. This Long-term Contract position is ideal for someone who can balance responsive customer communication with strong coordination across sales, management, and internal support teams. The role focuses on keeping order activity accurate, addressing customer requests promptly, and helping maintain a smooth office environment. Responsibilities: • Maintain customer-facing portals by updating order information, timing changes, access credentials, and other account-related details as needed. • Monitor online order activity each day, resolve exceptions, and process actions such as reallocations, expedited requests, cancellations, and return-related documentation. • Analyze open order reports, respond to schedule adjustment requests, and communicate appropriate next steps to customers and internal stakeholders. • Review product availability issues and coordinate with purchasing contacts and vendors to help accelerate material flow when shortages arise. • Adjust sales order timing for approved rush requests and ensure revised delivery expectations are properly communicated. • Provide requested shipping and quality documents, including certificates and packing records, to customers in a timely manner. • Examine customer-specific orders prior to shipment, complete required surveys or forms, and share important account updates with the sales team. • Support general office operations by preparing correspondence, arranging employee travel, tracking routine administrative needs, and assisting with additional assignments from management.
2026-05-28T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-05-29T00:00:00Z

Customer Service Representative

Hauppauge, NY
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are working to provide a talented sales admin with experience and passion for people! This is a client facing role working with the team to confirm / expand sales while providing excellent customer service! Job Responsibilities:· Sells products and services offered and are attained by building relationships and customizing the sales approach to evaluate and deliver on the customer’s needs.· Provides price and delivery quotes to customers within an assigned territory by working with the purchasing department, Sales manager and the manufacturers to get the most competitive pricing.· Processes customer orders by entering into the sales database, confirming price, availability, and delivery schedules. Order and Contract review requires attention to detail and proof reading for accuracy and maintaining quality expectations.· Participates in the quality process by following defined policies and procedures to maintain efficient sales cycle with the goal reducing sales errors and uphold quality to the highest level. Actions are measured by our On Time Delivery percentage.· Monitor peer analytic reports· Qualifies and cultivates prospective customers and opportunities in addition to the assigned existing customer base. Update CRM as needed.· Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory.·
2026-05-28T00:00:00Z

Sales and Customer Service Representative

Morristown, NJ
onsite
Permanent / Full Time
45000 - 65000 USD / Yearly
A growing mid-size organization is seeking a results-driven Sales & Customer Service Representative to drive revenue growth while delivering a high level of customer support. This role is heavily focused on generating sales, building client relationships, and identifying opportunities to expand business within existing and new accounts. Responsibilities:<ul><li>Proactively engage with prospective and existing customers to generate sales and meet revenue targets</li><li>Identify upsell and cross-sell opportunities to grow account value</li><li>Manage the full sales cycle, from initial outreach through order placement and follow-up</li><li>Build and maintain strong client relationships to drive repeat business and long-term partnerships</li><li>Handle customer inquiries, resolve issues, and ensure a positive customer experience</li><li>Process orders, prepare quotes, and provide product or service recommendations</li><li>Maintain accurate records of sales activity, pipeline, and client interactions within CRM systems</li><li>Track performance against sales goals and report on activity and results</li></ul>
2026-05-27T00:00:00Z

Benefits Customer Service Representative

New York, NY
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Benefits Customer Service Representative to support employee and participant benefit programs for a respected non-profit organization in New York, New York. This Long-term Contract position focuses on delivering clear guidance on health and retirement benefits, helping participants understand coverage options, and ensuring enrollment materials and payments are handled accurately. The ideal candidate brings strong knowledge of benefits administration, excellent communication skills, and the ability to work closely with vendors, agencies, and beneficiaries. Responsibilities:• Guide participants through medical, dental, and vision eligibility details by reviewing coverage rules, confirming status, and answering benefit-related questions.• Receive and track premium payments and enrollment documentation needed to activate or update dependent and other benefit elections.• Assemble and distribute enrollment materials for individuals who become newly eligible for benefit programs.• Explain continuation coverage and post-employment health benefit choices so participants can make informed decisions about ongoing coverage.• Respond to questions involving healthcare, dental, vision, and prescription plans while providing timely and accurate benefit information.• Coordinate with insurance carriers and other benefit vendors to resolve eligibility issues, clarify coverage details, and research claim-related concerns.• Communicate with state agencies regarding programs tied to subsidized health premium assistance and related participant matters.• Provide support on 401(k) plan topics, including explaining available benefits and assisting participants with general retirement plan questions.• Prepare retirement plan documentation for rollovers and distributions, and process withdrawal requests in accordance with plan procedures.• Inform beneficiaries about available death benefit options and assist with the related communication process.
2026-05-28T00:00:00Z

Sales Manager

Eatontown, NJ
remote
Permanent / Full Time
140000 - 190000 USD / Yearly
We are looking for an experienced and dynamic Head of Sales to lead our Sales team. We are looking for someone who is focused on team management and overall improvement of sales performance and company profits. This is a remote position (East Coast Preferred). The ideal candidate will bring strategic vision and hands-on leadership to establish a disciplined, metrics-driven approach to sales. Relatable industry experience is required. Food Processing Equipment, Capital Equipment Distribution, Cooking / Baking Equipment Responsibilities:• Develop and implement sales strategies to grow market presence and revenue • Align commercial initiatives across equipment, parts, and services to maximize customer lifetime value.• Lead, mentor, and expand the sales team by fostering a culture of accountability and performance excellence.• Establish and refine forecasting, sales processes, and organizational discipline to support scalable business growth.• Build and nurture lasting relationships with customers, including key decision-makers in bakeries, grocery stores, restaurants, hotels, and institutional foodservice operations.• Collaborate with manufacturing partners to ensure seamless project execution and high levels of customer satisfaction.• Create a data-driven sales organization by defining KPIs, analyzing market trends, and adjusting strategies to capitalize on growth opportunities.• Monitor competitor activities and market conditions to stay ahead and refine sales approaches accordingly.
2026-05-07T00:00:00Z

Call Center Specialist

Union, NJ
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive. Responsibilities: • Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance. • Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems. • Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail. • Distribute service assignments to technicians each day after schedules have been confirmed by dispatch. • Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change. • Review equipment and service history to gather background information that supports troubleshooting and issue resolution. • Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely. • Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments. • Process customer refunds through approved payment platforms in accordance with company procedures.
2026-05-29T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Account Manager

Woodbridge, NJ
onsite
Temporary / Contract
28 - 28 USD / Hourly
We are looking for an Account Manager to support a portfolio of business clients in a hybrid work environment. This is a Long-term Contract position with the potential to convert to a permanent role, focused on strengthening client relationships, coordinating service execution, and helping customers meet environmental and compliance-related obligations. The ideal candidate brings a strong background in account management, confidence working with data and reporting, and the ability to communicate clearly across client and internal teams. Responsibilities:• Oversee a broad group of client accounts, ensuring services are delivered accurately, contracts are administered properly, and billing activities remain on track.• Partner with cross-functional teams including sales, operations, compliance, and business development to align deliverables with client expectations and organizational objectives.• Develop a working understanding of each client’s industry, regulatory responsibilities, and sustainability-related requirements in order to provide informed account support.• Coordinate the collection, validation, and reporting of client information to support compliance submissions, financial processing, and audit readiness.• Examine client data workflows and reporting practices to identify gaps, improve accuracy, and support reliable documentation.• Maintain consistent communication with customers to address questions, resolve concerns, and build long-term business relationships based on trust and responsiveness.• Guide clients through program requirements by offering training, practical support, and clear explanations of compliance expectations.• Respond promptly to service issues and incoming requests, escalating time-sensitive matters when needed to protect client satisfaction and retention.• Recommend process improvements and identify opportunities to broaden service support in ways that add value for clients.
2026-05-29T00:00:00Z

Account Manager

Upper Saddle River, NJ
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Account Manager to support relationship coordination and scheduling activities near Ramsey, New Jersey. This Long-term Contract opportunity is ideal for someone who is highly organized, communicates with polish, and can keep multiple priorities moving smoothly. The person in this role will oversee outreach, calendar coordination, and follow-up logistics while helping ensure a seamless experience for external stakeholders. Responsibilities:• Build and maintain clear, detail-oriented communication with key medical experts to confirm availability and arrange meetings or engagements• Drive scheduling activities from initial outreach through final confirmation, ensuring timelines and participant needs are aligned• Manage ongoing follow-up with external contacts and internal stakeholders to keep appointments, requests, and related details on track• Coordinate logistical elements associated with scheduled interactions, including timing, meeting details, and required documentation• Monitor calendars and resolve conflicts proactively to support efficient planning and minimal disruption• Maintain accurate records of communications, scheduling updates, and engagement status for visibility and continuity• Partner with cross-functional teams to support smooth execution of account-related coordination activities
2026-05-26T00:00:00Z

Supply Chain Manager

Bridgewater, NJ
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
90,000 - 110,000 benefits:<ul><li>hybrid</li><li>medical</li><li>dental</li><li>vision</li><li>life insurance</li><li>long term disability</li><li>401k </li></ul>Responsibilities:<ul><li>Manage end‑to‑end supply chain activities, including sourcing, purchasing, planning, and logistics.</li><li>Develop and maintain relationships with OEM suppliers and Contract Manufacturers.</li><li>Optimize supply chain processes to improve efficiency, cost savings, and lead-time performance.</li><li>Monitor vendor performance and negotiate pricing, terms, and service improvements.</li><li>Identify supply risks and develop mitigation strategies.</li><li>Partner with internal teams (Engineering, Operations, Finance) to ensure alignment on production and supply needs.</li><li>Analyze supply chain data to support forecasting, planning, and continuous improvement initiatives.</li><li>Travel will be required.</li></ul>
2026-05-15T00:00:00Z