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24 results for Customer Experience Specialist in Queens, NY

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy. Responsibilities: • Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach • Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions • Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions • Use communication and collaboration platforms to manage daily service activities • Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed • Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns • Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
2026-09-01T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers from a remote work environment while delivering responsive, detail-oriented service. This Long-term Contract position is based in Basking Ridge, New Jersey, and is ideal for someone who communicates clearly, handles a fast-paced workload with empathy, and is comfortable navigating digital tools throughout the day. The right candidate brings customer support experience, sound judgment, and the ability to resolve issues efficiently while maintaining a positive customer experience. Responsibilities: • Respond to a high volume of customer inquiries with patience and a service-focused approach. • Provide clear and thoughtful support over phone and other communication channels, using sound judgment to address a wide range of customer needs. • Troubleshoot basic technical issues encountered in a work-from-home setting, including problems related to computers, applications, and browser use. • Navigate multiple systems and browser windows efficiently to research information, document interactions, and complete follow-up tasks. • Use collaboration and communication platforms such as Google Meet, Slack, and Gmail to stay connected with team members and support daily operations. • Communicate solutions in a concise and easy-to-understand manner, ensuring customers feel heard and supported. • Maintain accurate records of customer interactions and actions taken to help ensure timely resolution and continuity of service.
2026-09-01T00:00:00Z

Customer Service Representative

Belmar, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking customer-focused and professional Call Center Representatives to join a busy team in Wall Township, NJ. In this role, you will serve as the first point of contact for customers, handling inbound and outbound calls, answering inquiries, resolving issues, and providing exceptional service. This is an excellent opportunity for individuals with strong communication skills who thrive in a fast-paced, high-volume call center environment. Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries regarding products, services, accounts, and general requests.</li><li>Accurately document customer interactions and update information within company systems.</li><li>Research and resolve customer concerns while providing timely follow-up when needed.</li><li>Process requests, orders, and account updates with a high degree of accuracy.</li><li>Meet productivity, quality, and customer service performance metrics.</li><li>Collaborate with internal departments to address customer needs and resolve escalated issues.</li><li>Maintain confidentiality and adhere to company policies and procedures.</li></ul>
2026-09-11T00:00:00Z

Customer Service Representative

Norwalk, CT
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts and coordinate service activities for a Contract position based in Norwalk, Connecticut. This role is ideal for someone who can balance responsive communication, order support, and shipment follow-up while building strong working relationships with customers, sales partners, and internal teams. The position plays an important part in keeping account activity organized, addressing service issues promptly, and helping maintain smooth day-to-day operations in a paper and packaging environment. Responsibilities: • Manage customer inquiries and service requests within established response expectations, ensuring timely and accurate follow-through. • Build strong day-to-day partnerships with customers and sales colleagues, while providing account coverage for other team members when needed. • Review inventory levels, stock aging, and product movement for assigned accounts, then coordinate with sales to address risks or imbalances proactively. • Track account-related updates such as customer feedback, product evaluations, shipment delays, payment concerns, and other issues that may affect service or business performance. • Communicate supply chain changes clearly to customers and internal stakeholders so expectations remain aligned. • Coordinate with logistics partners to support on-time deliveries, provide status updates on late shipments, and help resolve transportation-related concerns. • Improve freight utilization by supporting container planning and monitoring shipments moving from overseas mills, warehouses, and departure ports. • Prepare, organize, and maintain shipping and compliance documentation required for destination countries, policies, and operational procedures. • Escalate process exceptions to the supervisor and recommend practical next steps to address service or operational issues. • Contribute to process improvement efforts, team collaboration, and special assignments such as inventory reconciliation reviews and claims support.
2026-09-08T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-09-08T00:00:00Z

Customer Service Representative

Brooklyn, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy healthcare-focused call center in Brooklyn, New York. This Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with professionalism, and provides dependable service to customers over the phone. The person in this role will assist callers with questions, process information accurately, and help create a positive service experience in a fast-paced environment. Responsibilities: • Respond to incoming calls promptly and assist customers with questions, concerns, and service-related requests. • Enter orders and update customer information with a strong focus on accuracy and attention to detail. • Handle both inbound and outbound phone communication to support customer needs and follow up on open issues. • Provide courteous, solution-focused service while maintaining professionalism during high-volume call activity. • Document conversations, actions taken, and relevant account details in the appropriate systems. • Escalate complex concerns to the appropriate team members when additional support or resolution is needed. • Maintain up-to-date knowledge of service processes and follow established call center procedures. • Support operational changes or workflow updates as needed, including adjustments to internal tools or processes.
2026-09-11T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communications for a Long-term Contract position based in Pine Brook, New Jersey. This role focuses on delivering responsive service, coordinating shipment details, and keeping order and inventory records accurate across internal systems. The ideal candidate is organized, detail-oriented, and comfortable working with customers, warehouse teams, and operational staff in a fast-moving environment. Responsibilities:• Review incoming customer orders for completeness, confirm product availability, and enter accurate details into the company’s accounting system.• Communicate with customers regarding order progress, expected delivery timelines, freight costs, and account-related matters such as credit terms.• Coordinate closely with warehouse and operations teams to ensure orders are prepared correctly and inventory information remains current.• Prepare shipping-related documentation, including freight quotes and bills of lading, for outbound deliveries.• Investigate and process transportation claims involving damaged merchandise while maintaining clear supporting records.• Generate sales orders, invoices, and credit memos for returns, ensuring all transactions are documented properly.• Maintain organized digital and physical filing systems for customer, inventory, and order documentation, including cloud-based records.• Respond promptly and professionally to purchase orders, inbound inquiries, and customer messages while providing timely inventory updates as needed.
2026-09-10T00:00:00Z

Customer Service Representative

Melville, NY
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join an in-person team within the real estate property and facilities management industry. This Contract to permanent opportunity is ideal for someone who takes pride in providing organized, responsive support while handling daily administrative and customer-facing tasks. The right candidate will bring strong communication skills, attention to detail, and comfort working with basic office software in a structured setting. Responsibilities:• Respond to incoming voicemail and email inquiries promptly, providing clear and timely follow-up to customers and internal contacts.• Prepare, format, and update routine business documents and written correspondence using Microsoft Word and related office tools.• Enter and maintain accurate information in spreadsheets and internal records to support daily customer service and administrative operations.• Organize and manage paper files to ensure documents are stored correctly and can be retrieved efficiently when needed.• Create and distribute notification letters and other written communications with a high degree of accuracy and consistency.• Support front-line service operations by tracking requests, documenting interactions, and escalating issues when appropriate.• Maintain a reliable in-office presence Monday through Friday and contribute to a steady, team-oriented work environment.
2026-09-11T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a paper and packaging operation in Mahwah, New Jersey in a contract-to-permanent role. This position supports order management, customer communication, and inventory-related activities while helping ensure timely and accurate fulfillment. The ideal candidate is comfortable handling phone inquiries, reviewing orders, coordinating returns, and completing administrative tasks in a fast-paced environment. Responsibilities: • Manage incoming customer and dealer calls, providing updates on special-order parts, product availability, order progress, applications, and return requests. • Review submitted orders and complete needed updates, cancellations, or priority escalations to keep processing on track. • Process return activity accurately and support daily documentation related to customer orders and product movement. • Prepare and print order paperwork for daily fulfillment activities across multiple product lines. • Verify order details for accuracy and supply key code information when required to support completion. • Maintain recurring operational reports and perform weekly inventory counts to support stock accuracy. • Receive vendor shipments, inspect item counts, and confirm inventory matches accompanying documentation. • Assemble or prepare order-specific products such as keys, fuse boxes, and instrument packs based on customer requirements. • Package outgoing shipments according to product type, carrier method, and destination so items arrive in good condition. • Provide backup support to order processing and coordination team members and participate in coaching, training, and other assigned duties.
2026-09-11T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
All Customer Service Representatives are scheduled to work every Saturday as part of their regular workweek. To maintain a five-day work schedule, employees will receive one weekday off each week (Tuesday, Wednesday, or Thursday). Position Overview We are seeking a customer-focused and dependable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing support, resolving issues, answering questions, and ensuring a positive customer experience. The ideal candidate is detail oriented, detail-oriented, and thrives in a fast-paced environment. <ul><li>Answer incoming customer calls, emails, and inquiries in a professional and timely manner</li><li>Provide information regarding products, services, orders, and account details</li><li>Resolve customer concerns and escalate complex issues when necessary</li><li>Accurately document customer interactions in company systems</li><li>Process orders, requests, and other customer-related transactions</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Collaborate with internal departments to provide excellent customer support</li><li>Maintain a high level of professionalism and customer satisfaction</li></ul>
2026-08-24T00:00:00Z

Customer Service Representative

New York, NY
remote
Permanent / Full Time
45000 - 50000 USD / Yearly
We are looking for a customer-focused team member to join our team as a Customer Service Representative. This role is ideal for someone who communicates clearly, resolves issues with confidence, and supports both service and sales-related interactions. The successful candidate will help create a positive customer experience by providing accurate guidance, strengthening client relationships, and contributing to overall service performance. Responsibilities: • Address customer questions and concerns promptly, evaluate each situation carefully, and provide appropriate solutions that support a high level of satisfaction. • Maintain detailed and accurate records of customer conversations, follow-up actions, and outcomes within company systems. • Stay informed on current products, services, and support processes so customers receive clear and reliable information. • Partner with colleagues across sales, technical support, and other teams to escalate complicated matters and drive timely resolution. • Build strong customer relationships through clear communication and thoughtful service, helping encourage repeat business and long-term loyalty. • Monitor individual performance against service goals such as response times, resolution efficiency, and customer satisfaction results. • Support inbound and outbound customer interactions that may contribute to sales opportunities while maintaining a service-first approach.
2026-08-29T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment. Responsibilities:• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.• Review order information for accuracy and resolve discrepancies before processing to prevent delays.• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes
2026-09-11T00:00:00Z

Customer Service Representative

Little Ferry, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support a busy aerospace operation in Little Ferry, New Jersey. This Long-term Contract position is based on site and focuses on delivering responsive service to customers seeking spare parts, order updates, and related support. The ideal candidate will handle inquiries with professionalism, coordinate with internal teams to keep requests moving, and maintain accurate records in customer service systems. Responsibilities: • Respond to customer questions about spare parts orders, order status, and general service requests in a courteous and timely manner. • Prepare and document quote requests, then process approved requests into sales orders as needed. • Work closely with internal departments to help ensure parts and related information are delivered on schedule. • Investigate parts catalog details and order information to help resolve customer issues accurately. • Provide customers with shipping updates and follow through on open requests until completion. • Maintain detailed records of customer interactions, transactions, and issues within Siebel or similar systems. • Generate routine reports and complete administrative tasks required by the management team. • Connect customers with appropriate internal teams or external vendors when additional service support is needed. • Participate in customer meetings, trade events, and other business activities as requested. • Support rotating or weekend coverage needs and perform additional duties that help meet operational goals.
2026-09-11T00:00:00Z

Customer Service Representative

Upper Saddle River, NJ
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a detail-oriented Client Services Representative to support order management and customer account activities for a manufacturing environment near Ramsey, New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, transactional accuracy, and cross-functional coordination. The role will focus on ensuring smooth order flow, resolving account-related issues, and helping internal and external partners keep shipments and documentation on track. Responsibilities:• Manage incoming customer orders received through multiple channels, confirming details such as pricing, freight arrangements, and payment terms before processing.• Generate shipment invoices and help reconcile outstanding deliveries to support accurate month-end close activities.• Examine customer account terms and routing instructions to ensure orders are handled in accordance with agreed requirements.• Monitor open order activity within the assigned territory and follow up to promote on-time fulfillment and shipping.• Coordinate with customers and internal teams to address product availability issues and accelerate order release and delivery.• Review and process return authorizations, including researching prior order records when supporting documentation is missing.• Prepare debit and credit transactions to resolve billing discrepancies and inventory-related account issues.• Use vendor portals to gather account information, complete required tasks, and maintain customer service workflows.• Compile and distribute requested reports for customers and internal stakeholders, and investigate pricing deductions by supplying supporting records to the Credit team.
2026-09-11T00:00:00Z

Customer Service Representative

Manasquan, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support health insurance enrollment operations in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing detailed information accurately, and working in a structured customer-focused environment. The team provides thorough training, making this a strong fit for candidates who bring strong administrative and communication skills, even without prior industry experience. Responsibilities: • Assist individuals with benefits enrollment questions and provide clear, attentive support throughout the process • Enter and update numeric and alphanumeric information with a high degree of accuracy in internal systems • Review forms and submitted details for completeness, consistency, and potential discrepancies • Communicate with customers and team members using email and other standard office tools to resolve outstanding items • Maintain organized electronic records and documentation related to enrollment activity • Use Microsoft Excel, Word, and Outlook to track work, prepare communications, and manage daily tasks • Follow established procedures, training guidelines, and quality standards while handling sensitive information • Contribute to a high-volume service environment by managing assigned tasks efficiently and meeting deadlines
2026-09-09T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z

Customer Service & Sales Support Coordinator

Edison, NJ
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service & Sales Support Coordinator to join a team on a Long-term Contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service. Responsibilities:• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.
2026-09-11T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-09-08T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-08-31T00:00:00Z

Medical Customer Service Rep

Shelton, CT
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Medical Customer Service Rep to support patients through a high-volume customer service environment in Shelton, Connecticut. This Long-term Contract position is ideal for someone who communicates with empathy, handles billing-related questions with confidence, and brings a solid understanding of medical terminology to daily interactions. The role focuses on delivering accurate information, documenting conversations carefully, and helping callers navigate healthcare-related concerns with professionalism. Responsibilities: • Respond to inbound patient calls and provide courteous, timely assistance for a wide range of service inquiries. • Explain billing matters, account details, and general healthcare-related questions in a clear and supportive manner. • Record call details accurately in Epic and other relevant systems while maintaining complete and organized documentation. • Use medical terminology appropriately to understand caller concerns and route issues to the correct team when needed. • Resolve routine service issues efficiently and escalate more complex cases according to established procedures. • Support positive patient experiences by listening carefully, confirming needs, and providing thorough follow-up information. • Maintain performance and quality expectations in a call center setting with consistent attention to accuracy and service standards.
2026-09-11T00:00:00Z

Customer Advocacy Team Lead

New York, NY
onsite
Permanent / Full Time
76000 - 93000 USD / Yearly
We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling, supports service quality and compliance standards, and works closely with cross-functional partners to drive timely, accurate outcomes. The ideal candidate brings strong leadership, sound judgment, and a customer-centered approach to escalated issue management. Responsibilities: • Direct the day-to-day coordination of escalated customer matters, including complaints, appeals, grievances, and executive-level concerns. • Distribute assignments across the team, monitor service timelines, and address risks that could affect resolution quality or turnaround expectations. • Evaluate case findings, correspondence, and supporting records to ensure responses are accurate, complete, thorough, and aligned with policy requirements. • Provide hands-on guidance to team members by strengthening investigative methods, written communication, documentation practices, and decision-making consistency. • Collaborate with departments such as compliance, legal, billing, claims, enrollment, and operations to remove barriers and support effective case resolution. • Maintain organized tracking tools, documentation templates, and case records to support visibility, consistency, and operational control. • Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to enhance service delivery and reduce repeat issues. • Contribute to audit preparation, reporting activities, and ongoing quality initiatives by ensuring documentation is complete and review-ready. • Promote strong privacy, compliance, and recordkeeping standards while modeling accountability, service excellence, and customer advocacy in every interaction.
2026-09-08T00:00:00Z

Account Specialist

Mahwah, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an Account Specialist to support daily account operations and provide responsive service to community stakeholders near Oakland, New Jersey. This contract opportunity has the potential to become permanent and is ideal for someone who can manage shifting priorities, follow through on assigned tasks, and communicate clearly with managers, vendors, and residents. The person in this role will help coordinate service requests, prepare project-related documentation, and keep account activities moving efficiently from initiation through completion. Responsibilities:• Carry out day-to-day assignments provided by the Account Manager, adjusting focus as priorities change throughout the business day.• Research organizational resources to gather accurate information, respond to inquiries, and build a strong understanding of association operations.• Prepare and submit proposal requests for upcoming projects, ensuring all necessary details are included for vendor review.• Coordinate work orders from intake through completion, tracking progress and helping maintain compliance with established procedures.• Review vendor proposals by comparing scope, pricing, and deliverables to support informed project decisions.• Communicate project updates, service information, and relevant status details to the community and internal stakeholders.• Draft and issue routine correspondence such as budget notices, annual meeting communications, and form-related letters.• Handle direct phone interactions professionally, addressing questions or routing matters to the appropriate contact when needed.
2026-09-11T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z

Customer Success Team Lead 2

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead 2 to provide hands-on leadership and operational support for a team managing high-complexity customer service issues in New York, New York. This position is ideal for someone who brings strong judgment, a service-minded approach, and the ability to guide teams through challenging cases while maintaining quality and efficiency. The role will focus on strengthening daily operations, supporting escalations, and partnering with cross-functional teams to improve the customer experience. Responsibilities: • Direct the daily flow of complex customer cases by balancing assignments, tracking queue health, and helping the team meet service expectations. • Serve as a senior point of guidance for challenging issues related to billing, claims, eligibility, enrollment, and other sensitive service concerns. • Evaluate case notes, research findings, and customer-facing communications to promote accuracy, completeness, and compliance with quality standards. • Mentor specialists on effective investigation methods, clear documentation, and practical resolution techniques for escalated matters. • Collaborate with frontline leaders to improve escalation handling, streamline case ownership, and minimize avoidable transfers between teams. • Coordinate with internal partners to address urgent customer situations and support timely resolution of high-impact concerns. • Analyze recurring service challenges, operational bottlenecks, and performance patterns, then share recommendations to improve workflows and training. • Contribute to the refinement of procedures, knowledge materials, and quality practices that support consistent team performance. • Provide leadership with updates on service risks, aging backlog, and areas where operational improvements may be needed.
2026-09-08T00:00:00Z