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41 results for Jacksonville Fl in Jacksonville, FL

IT Manager/Director
  • Jacksonville, FL
  • onsite
  • Permanent
  • - USD / Yearly
  • We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement.<br><br>Responsibilities:<br>• Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts.<br>• Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems.<br>• Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses.<br>• Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development.<br>• Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures.<br>• Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup.<br>• Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units.<br>• Ensure compliance with technical and operational standards in regulated environments such as healthcare.<br>• Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.
  • 2026-03-11T17:58:43Z
Sr. Executive Assistant
  • Jacksonville Beach, FL
  • onsite
  • Contract / Temporary to Hire
  • 28.50 - 38.00 USD / Hourly
  • We are looking for a highly organized and proactive Senior Executive Assistant to join our team in Jacksonville Beach, Florida. This role is a Contract to potential long-term position, offering the opportunity to transition to an ongoing role based on performance. The ideal candidate will bring energy, initiative, and exceptional attention to detail to support executive-level operations in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Manage executive calendars, coordinating meetings, appointments, and travel arrangements to ensure seamless scheduling.<br>• Prepare materials for internal and external meetings, ensuring accuracy and completeness.<br>• Monitor and organize executive emails, flagging priority items, and drafting correspondence as needed.<br>• Maintain and update document libraries, ensuring proper organization and version control.<br>• Oversee digital and physical filing systems for contracts, reports, and other executive records.<br>• Process expense reports and invoices with precision, ensuring timely submissions.<br>• Coordinate with internal teams and external partners to facilitate routine operational tasks.<br>• Organize logistics for company events, leadership meetings, and site visits.<br>• Handle sensitive and confidential information with discretion and professionalism.<br>• Identify opportunities to streamline workflows using AI tools and automation to enhance efficiency.
  • 2026-03-27T16:48:42Z
Lead Software Engineer
  • Jacksonville, FL
  • onsite
  • Contract / Temporary to Hire
  • 59.38 - 68.75 USD / Hourly
  • <p>We are looking for an experienced Lead Software Engineer to join our team in Jacksonville, Florida. This Contract to permanent position offers the opportunity to lead and inspire multiple cross-functional software teams in developing, testing, deploying, and maintaining innovative products and services. If you are passionate about software development, thrive in leadership roles, and excel in collaborative environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Lead multiple software engineering teams in an agile environment, ensuring successful product development and maintenance.</p><p>• Serve as Scrum Master for one or more teams, facilitating agile processes and removing obstacles.</p><p>• Collaborate with product management and project management to plan release and sprint cycles, ensuring timely and high-quality deliverables.</p><p>• Drive iterative improvements in software deployment processes to enhance release frequency and quality.</p><p>• Partner with product management and engineering leadership to prioritize tasks and develop technical solutions.</p><p>• Provide guidance and coaching to team members, setting goals, measuring performance, and conducting regular check-ins and formal reviews.</p><p>• Promote continuous improvement in development and testing processes through architectural reviews, security audits, code evaluations, and pipeline optimization.</p><p>• Manage multiple projects simultaneously, maintaining clear communication and alignment across teams.</p>
  • 2026-03-18T15:58:43Z
IT Support Analyst
  • Jacksonville, FL
  • onsite
  • Contract / Temporary to Hire
  • 23.75 - 27.50 USD / Hourly
  • <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
  • 2026-02-26T14:48:42Z
Software Engineer
  • Jacksonville, FL
  • onsite
  • Contract / Temporary to Hire
  • 47.50 - 55.00 USD / Hourly
  • <p>We are looking for a talented Software Engineer to join our team in Jacksonville, Florida. This Contract to permanent position involves designing and developing web applications using a combination of Microsoft technologies and modern front-end frameworks. The ideal candidate thrives in collaborative environments, possesses strong problem-solving skills, and is passionate about delivering scalable and user-friendly software solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain robust applications using C# and .NET technologies.</p><p>• Create intuitive and responsive front-end interfaces using Angular, JavaScript, and React.js.</p><p>• Develop and optimize SQL queries while managing relational databases, such as SQL Server.</p><p>• Build and consume RESTful APIs to support application integrations.</p><p>• Collaborate with cross-functional teams, including Product, QA, UX, and DevOps, to ensure high-quality deliverables.</p><p>• Participate in the full software development lifecycle, from requirements gathering to deployment and support.</p><p>• Conduct code reviews and contribute to the establishment of engineering best practices.</p><p>• Troubleshoot and resolve application issues across various environments.</p><p>• Maintain clear and comprehensive documentation for code, systems, and development processes.</p><p>• Stay informed about emerging technologies and industry trends to enhance development practices.</p>
  • 2026-03-17T20:24:04Z
Business Analyst
  • Jacksonville, FL
  • onsite
  • Contract / Temporary to Hire
  • 25.60 - 29.65 USD / Hourly
  • We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. This position offers a contract with the possibility of transitioning into a long-term role based on performance. The ideal candidate will bring expertise in financial analysis, process improvement, and software systems to effectively support organizational goals.<br><br>Responsibilities:<br>• Conduct detailed financial analysis, including cash flow forecasting, budgeting, and variance analysis.<br>• Create and maintain reports such as KPI dashboards and trial balance summaries.<br>• Collaborate with cross-functional teams to identify and address gaps in processes, utilizing Agile Scrum methodologies.<br>• Analyze trends and provide actionable insights to improve business operations.<br>• Participate in month-end and annual close processes to ensure accurate financial reporting.<br>• Review and document business processes to identify opportunities for improvement.<br>• Utilize Sage 300 and other accounting software to manage financial data efficiently.<br>• Investigate variances and prepare detailed explanations to support decision-making.<br>• Assist in the development and implementation of process improvements to optimize workflows.<br>• Support call center operations by analyzing customer service metrics and recommending enhancements.
  • 2026-03-13T20:13:44Z
IT Manager/Director
  • Jacksonville, FL
  • onsite
  • Permanent
  • - USD / Yearly
  • We are looking for an experienced IT Manager/Director to oversee the technical operations of a production clinical platform in Jacksonville, Florida. This role involves managing a range of technologies, including real-time video streaming, patient data integration, and insurance claim submissions, while ensuring system reliability and security. The ideal candidate will lead the platform's development and establish robust engineering practices, driving excellence in technology governance and performance.<br><br>Responsibilities:<br>• Govern the architecture and cost management of cloud infrastructure across development, testing, and production environments.<br>• Develop and maintain CI/CD pipelines, release management processes, and deployment procedures.<br>• Monitor platform performance through observability tools, ensuring uptime targets and proactive alerting systems.<br>• Implement security protocols and remediation measures in collaboration with compliance teams.<br>• Design and manage clinical integration systems, including PointClickCare, ClaimsMD, and HL7 pipelines.<br>• Oversee offshore development workflows, ensuring adherence to code review standards and architecture approvals.<br>• Plan and execute the transition to a U.S.-based development team, ensuring seamless operational continuity.<br>• Optimize infrastructure for real-time video streaming, leveraging technologies like WebRTC and LiveKit for high-quality performance.<br>• Manage medical device integrations, incorporating diverse equipment into the platform seamlessly.<br>• Lead technical governance initiatives to maintain system reliability and scalability.
  • 2026-03-11T18:04:43Z
Project Manager/Sr. Consultant
  • Jacksonville, FL
  • onsite
  • Permanent
  • 120000.00 - 130000.00 USD / Yearly
  • We are looking for an experienced Project Manager/Sr. Consultant to join our team in Jacksonville, Florida. This dynamic role involves overseeing complex construction projects, ensuring they are completed within designated timelines and budgets, and maintaining high-quality standards. The ideal candidate will possess strong leadership skills and the ability to manage diverse teams and stakeholders effectively.<br><br>Responsibilities:<br>• Direct and oversee project activities to ensure goals are met within established timeframes and budgets.<br>• Monitor and manage project schedules and costs, ensuring financial performance aligns with objectives.<br>• Implement project plans with a strong focus on safety and quality standards.<br>• Lead communication and collaboration efforts with subcontractors, vendors, and trade partners to ensure seamless project delivery.<br>• Provide leadership and guidance to project teams, fostering productivity and effective teamwork.<br>• Analyze and mitigate risks to maintain project momentum and prevent delays.<br>• Support proposal efforts and contribute to securing new projects for the organization.<br>• Collaborate with project superintendents to deliver high-quality workmanship.<br>• Address customer needs and maintain strong relationships with stakeholders.<br>• Utilize project management software to effectively plan, execute, and track project progress.
  • 2026-03-04T17:04:09Z
CFO - Chief Financial Officer
  • Jacksonville, FL
  • remote
  • Temporary
  • 71.25 - 82.50 USD / Hourly
  • We are looking for a highly skilled Chief Financial Officer (CFO) to join our team on a contract basis in Jacksonville, Florida. This role is crucial for overseeing financial operations, analyzing cash flow, and ensuring effective capital management. The ideal candidate will bring expertise in financial reporting and month-end processes while driving financial efficiency across the organization.<br><br>Responsibilities:<br>• Monitor and analyze cash flow to ensure optimal financial health and operational efficiency.<br>• Develop and execute strategies for effective capital management to support organizational goals.<br>• Supervise and streamline month-end close processes to ensure accuracy and timeliness.<br>• Oversee financial reporting to ensure compliance with regulatory standards and internal policies.<br>• Collaborate with leadership to align financial strategies with overall business objectives.<br>• Manage business systems related to financial operations, ensuring they support accurate reporting and analysis.<br>• Evaluate and recommend improvements to existing financial processes and systems.<br>• Provide insights and forecasts to guide decision-making and long-term planning.<br>• Maintain accountability for all financial activities, ensuring transparency and performance tracking.<br>• Lead initiatives to improve operational efficiency and reduce costs across the organization.
  • 2026-03-27T15:53:42Z
Sr. Accountant
  • Jacksonville, FL
  • onsite
  • Permanent
  • 90000.00 - 115000.00 USD / Yearly
  • We are looking for an experienced Senior Accountant to join our team in Jacksonville, Florida. This role is essential to ensuring the accuracy and efficiency of financial operations and reporting. The ideal candidate will bring strong technical accounting skills, attention to detail, and a proactive approach to problem-solving while supporting leadership initiatives.<br><br>Responsibilities:<br>• Manage daily accounting operations, including accounts payable, accounts receivable, general ledger, and payroll-related tasks.<br>• Prepare and post journal entries, reconcile accounts, and verify the accuracy of monthly financial data.<br>• Oversee month-end closing processes, including financial reconciliations, variance analysis, and necessary adjustments.<br>• Assist in generating monthly financial statements and management reporting packages.<br>• Monitor cash activity, track cash flow, and support forecasting efforts.<br>• Enhance and maintain accounting policies and procedures to ensure scalability and audit readiness.<br>• Ensure compliance with internal controls and organizational policies.<br>• Support budgeting processes and periodic financial forecasting.<br>• Collaborate with leadership on ad hoc financial analyses and cost reviews.<br>• Coordinate with external accountants on audits, tax filings, and regulatory requirements.
  • 2026-03-20T17:28:43Z
Data Analyst
  • Jacksonville, FL
  • onsite
  • Contract / Temporary to Hire
  • 39.59 - 45.84 USD / Hourly
  • We are looking for a skilled Data Analyst to join our team in Jacksonville, Florida. This Contract to permanent position is ideal for someone who excels at transforming complex datasets into meaningful insights and actionable reports. The role involves leveraging technical expertise to support decision-making and drive business improvements through advanced analytics.<br><br>Responsibilities:<br>• Gather, analyze, and interpret data from diverse sources to provide actionable insights for business decisions.<br>• Design and maintain Power BI dashboards, automated reports, and interactive visualizations.<br>• Develop and optimize SQL queries to extract, manipulate, and manage large datasets effectively.<br>• Utilize Python for data cleaning, automation, and performing advanced analytics.<br>• Conduct rigorous data validation, quality assurance checks, and reconciliation processes to ensure accuracy.<br>• Create scheduled and on-demand reports tailored to the needs of cross-functional teams.<br>• Identify trends, patterns, and anomalies in data to uncover opportunities for business growth.<br>• Collaborate with stakeholders to define key performance indicators (KPIs) and establish reporting strategies.<br>• Provide recommendations to improve data processes and enhance overall reporting efficiency.
  • 2026-03-19T16:58:44Z
Oracle CPQ Developer
  • Jacksonville, FL
  • onsite
  • Temporary
  • 76.00 - 88.00 USD / Hourly
  • We are looking for an experienced Oracle CPQ Developer to join our team in Jacksonville, Florida. In this long-term contract role, you will play a critical part in designing, implementing, and maintaining Oracle Configure, Price, Quote (CPQ) solutions that streamline complex sales processes. This position offers the opportunity to collaborate across departments and contribute to the development of scalable workflows and integrations.<br><br>Responsibilities:<br>• Design and configure Oracle CPQ environments to accommodate intricate product models and dynamic pricing structures.<br>• Develop and maintain Big Machines Language (BML) scripts, custom rules, and data tables to meet business requirements.<br>• Collaborate with Sales, Finance, and Operations teams to translate business needs into automated and scalable workflows.<br>• Create seamless integrations between Oracle CPQ and other systems, such as Oracle Fusion Cloud, using APIs and middleware.<br>• Conduct thorough unit testing and troubleshooting to ensure system reliability and continuous improvement.<br>• Provide ongoing support and enhancements to Oracle CPQ systems to meet evolving business demands.<br>• Prepare and maintain comprehensive technical and functional documentation to aid team understanding and future development.<br>• Optimize configuration management processes to ensure efficient and accurate system performance.<br>• Partner with stakeholders to identify opportunities for process improvements and implement solutions effectively.
  • 2026-03-27T15:48:45Z
Project Manager/Sr. Consultant
  • Jacksonville, FL
  • onsite
  • Permanent
  • 95000.00 - 115000.00 USD / Yearly
  • We are looking for an experienced Project Manager/Senior Consultant to lead and oversee complex IT projects in Jacksonville, Florida. This role requires a strong understanding of Agile methodologies and exceptional organizational skills to ensure successful project delivery. The ideal candidate will demonstrate expertise in managing cross-functional teams and using advanced project management tools.<br><br>Responsibilities:<br>• Lead and manage IT projects using Agile Scrum methodologies to ensure timely and efficient delivery.<br>• Develop detailed project plans, timelines, and budgets to track progress and allocate resources effectively.<br>• Collaborate with stakeholders to identify project goals, define scope, and address any challenges during execution.<br>• Facilitate regular team meetings and ensure alignment across all departments involved in the project.<br>• Utilize Atlassian tools, such as Jira, for project tracking and issue resolution.<br>• Monitor project performance and report on progress to senior leadership.<br>• Implement best practices in project management to optimize processes and outcomes.<br>• Ensure compliance with organizational standards and industry regulations.<br>• Identify risks and develop mitigation strategies to minimize impact on project objectives.<br>• Mentor and guide team members to foster a collaborative and productive work environment.
  • 2026-02-26T15:33:42Z
Business Intelligence Developer
  • Jacksonville, FL
  • remote
  • Contract / Temporary to Hire
  • 47.50 - 55.00 USD / Hourly
  • We are looking for an experienced Business Intelligence Developer to join our team in Jacksonville, Florida. In this role, you will leverage your expertise to transform complex data into actionable insights, enabling informed decision-making across the organization. This Contract position offers the opportunity to collaborate with key stakeholders to design and deliver innovative reporting solutions tailored to evolving business needs.<br><br>Responsibilities:<br>• Extract and analyze data from diverse systems within the data lake to support reporting and analytics needs.<br>• Design, develop, and maintain Power BI dashboards and interactive visualizations to provide clear insights.<br>• Collaborate with department leaders to gather business requirements and translate them into effective technical solutions.<br>• Perform detailed data analysis to uncover trends and anomalies that drive strategic decisions.<br>• Optimize and manage SQL queries for reporting purposes and data model improvements.<br>• Maintain and enhance existing reports while developing new solutions to address emerging business demands.<br>• Ensure data quality and integrity across analytics platforms.<br>• Partner with data engineering teams to improve data pipelines and enhance data sources.<br>• Contribute to the implementation of data modeling best practices within the analytics environment.
  • 2026-03-27T19:23:45Z
Revenue Cycle Analyst
  • Jacksonville, FL
  • onsite
  • Temporary
  • 38.95 - 45.10 USD / Hourly
  • We are looking for a skilled Revenue Cycle Analyst to join our team in Jacksonville, Florida. This is a long-term contract position where you will play a key role in managing and optimizing healthcare revenue cycle operations. The ideal candidate will have expertise in medical billing, claims processing, and revenue cycle systems.<br><br>Responsibilities:<br>• Analyze and evaluate healthcare revenue cycle processes to identify areas for improvement.<br>• Oversee medical billing operations, ensuring accuracy and compliance with industry standards.<br>• Process and manage medical claims efficiently to optimize revenue collection.<br>• Collaborate with teams to implement strategies for streamlining billing functions.<br>• Utilize MedSeries4 (MS4) systems to support revenue cycle tasks and reporting.<br>• Monitor key performance metrics related to revenue cycle activities and provide actionable insights.<br>• Assist in transitioning revenue cycle functions as needed to improve efficiency.<br>• Maintain up-to-date knowledge of healthcare regulations and billing requirements.<br>• Provide support and guidance to teams on revenue cycle best practices.<br>• Resolve discrepancies or issues related to claims and billing processes.
  • 2026-03-27T15:53:42Z
Payroll Specialist
  • Jacksonville, FL
  • onsite
  • Permanent
  • 55000.00 - 60000.00 USD / Yearly
  • We are looking for an experienced Payroll Administrator to oversee accurate and efficient payroll operations for our organization in Jacksonville, Florida. The ideal candidate will have a strong background in managing payroll processes, employee records, and compliance with regulations. This role requires attention to detail and a commitment to ensuring employees are paid correctly and on time.<br><br>Responsibilities:<br>• Process bi-monthly payroll for approximately 450 employees, ensuring accuracy and compliance.<br>• Handle garnishments, deductions, and other payroll adjustments in accordance with legal requirements.<br>• Conduct background checks and assist with onboarding new hires.<br>• Utilize Paycom software to manage payroll data and streamline operations.<br>• Maintain employee payroll records, ensuring information is up-to-date and secure.<br>• Address payroll-related inquiries and resolve discrepancies promptly.<br>• Collaborate with HR and finance teams to ensure seamless payroll integration.<br>• Stay informed about changes in payroll regulations and implement necessary updates.<br>• Generate reports and provide insights related to payroll metrics and trends.<br>• Support audits and ensure compliance with internal and external standards.
  • 2026-03-20T17:28:43Z
Business Analyst
  • Jacksonville, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Bridge the gap between business needs and technology solutions by gathering requirements, analyzing data, and supporting project delivery.</p>
  • 2026-03-18T21:48:44Z
Project Manager
  • Jacksonville, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Lead cross-functional teams to deliver application development and ERP transformation projects on time and within scope. Collaborate with stakeholders to define requirements, manage risks, and ensure successful implementation of business-critical systems.</p>
  • 2026-03-18T21:48:44Z
Cloud Engineer
  • Jacksonville, FL
  • remote
  • Contract / Temporary to Hire
  • - USD / Hourly
  • <p>Support, design, and optimize complex IT systems and cloud environments, with a focus on Azure infrastructure solutions. Ensure systems performance meets business needs while maintaining high availability.</p>
  • 2026-03-18T21:48:44Z
Power BI Analyst
  • Jacksonville, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Develop and deliver data insights through reporting and visualization tools to support business operations and strategic decision-making. Work closely with stakeholders to understand data needs and provide actionable recommendations.</p>
  • 2026-03-18T21:48:44Z
Software Development Manager
  • Jacksonville, FL
  • remote
  • Contract / Temporary to Hire
  • - USD / Hourly
  • <p>Lead a team of software engineers in the design, development, and delivery of modern web applications using a Microsoft technology stack. Drive technical direction, mentor team members, and ensure high-quality, scalable solutions aligned with business goals.</p>
  • 2026-03-18T21:48:44Z
Data Engineer
  • Jacksonville, FL
  • onsite
  • Temporary
  • - USD / Hourly
  • <p><strong>Overview</strong></p><p>We are looking for a <strong>Data Engineer </strong>to design, build, and maintain data solutions that enable reporting, analytics, and informed decision‑making.</p><p><strong>Responsibilities</strong></p><ul><li>Design and maintain data pipelines and data models</li><li>Extract, transform, and load (ETL) data from multiple sources</li><li>Develop dashboards, reports, and analytics for business users</li><li>Ensure data accuracy, integrity, and governance</li><li>Collaborate with stakeholders to understand reporting needs</li></ul><p><br></p>
  • 2026-03-18T21:48:44Z
ERP Specialist
  • Jacksonville, FL
  • onsite
  • Temporary
  • - USD / Hourly
  • <p>We are seeking an <strong>ERP professional</strong> to support and lead ERP implementations, upgrades, and optimizations across the organization. This role partners closely with business stakeholders, IT, and vendors to ensure systems align with operational and financial needs.</p><p><strong>Responsibilities</strong></p><ul><li>Lead or support ERP implementations, upgrades, and enhancements</li><li>Gather business requirements and translate them into system solutions</li><li>Coordinate integrations, data migration, testing, and go‑live activities</li><li>Serve as liaison between business users, IT, and ERP vendors</li><li>Identify process improvement opportunities and system efficiencies</li><li>Support post‑go‑live stabilization and user adoption</li></ul><p><br></p>
  • 2026-03-18T21:48:44Z
Data Engineer
  • Jacksonville, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Design, build, and optimize scalable data pipelines and data platforms within Azure environments. Collaborate with analytics and business teams to ensure reliable data ingestion, transformation, and accessibility for reporting and advanced analytics.</p>
  • 2026-03-18T21:48:44Z
Manager of Tech Support
  • Jacksonville, FL
  • onsite
  • Permanent
  • - USD / Yearly
  • <p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
  • 2026-02-25T19:14:07Z
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