We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
We are looking for a Software Integration Engineer to help connect industrial imaging hardware with reliable software systems that support modern manufacturing operations in Cambridge, Massachusetts. In this role, you will work across camera technologies, application software, and backend services to ensure image capture and device performance meet production needs. This position offers the chance to contribute to a growing team focused on practical computer vision solutions used in real factory environments.<br><br>Responsibilities:<br>• Build and support camera capture capabilities within production software workflows used in manufacturing environments.<br>• Create and maintain integrations for GenICam-compatible cameras, including work with Basler and related imaging toolkits when applicable.<br>• Investigate and resolve image acquisition problems such as timing inconsistencies, dropped frames, and synchronization failures.<br>• Adjust and fine-tune imaging settings including exposure, gain, trigger behavior, and lighting coordination for different use cases.<br>• Collaborate with software engineers to extend hardware connectivity and improve backend services for image capture and device management.<br>• Assess suitable lenses, optics, and illumination approaches to improve image quality and application performance.<br>• Develop and maintain interfaces between the platform and customer equipment, including industrial control and automation systems.<br>• Support configuration of real-time monitoring and control environments tied to production operations where needed.