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2 results for It Business Analyst in Providence, RI

Help Desk Analyst II

Warren, MA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs. Responsibilities: • Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues. • Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications. • Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use. • Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades. • Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution. • Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required. • Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources. • Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current. • Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.
2026-09-08T00:00:00Z

Security Analyst

Ashland, MA
remote
Permanent / Full Time
110000 - 120000 USD / Yearly
Security Analyst Company OverviewA leading advanced manufacturing and engineering organization is seeking a Security Analyst to help strengthen and mature its enterprise cybersecurity program. The company supports a diverse portfolio of highly regulated and innovation-driven industries, delivering complex solutions across manufacturing, engineering, technology, and industrial operations. The organization is committed to operational excellence, security, and continuous improvement while fostering a collaborative and growth-oriented culture. Role SummaryThe Security Analyst will play a critical role in protecting enterprise systems, data, and infrastructure from evolving cyber threats. This position is responsible for monitoring, managing, and enhancing Microsoft security technologies while leading incident detection, response, threat hunting, and vulnerability management efforts. The role offers the opportunity to have a direct impact on the organization's security posture while collaborating with technical and business teams across the enterprise. Key Responsibilities<ul><li>Monitor security alerts, logs, dashboards, and telemetry across Microsoft security platforms to identify and respond to potential threats.</li><li>Manage, configure, and optimize Microsoft Defender security controls across enterprise environments.</li><li>Administer and enhance data protection and compliance capabilities using Microsoft Purview, including Data Loss Prevention (DLP) and eDiscovery solutions.</li><li>Develop, tune, and maintain custom detection rules, analytics, and alerting mechanisms to improve threat visibility.</li><li>Serve as a primary responder for cybersecurity incidents involving malware, ransomware, endpoint compromises, and related threats.</li><li>Conduct forensic investigations, root cause analyses, and post-incident reviews to strengthen security controls and reduce future risk.</li><li>Perform proactive threat hunting activities utilizing Microsoft Defender XDR and other security monitoring tools.</li><li>Analyze threat intelligence and emerging attack trends to identify risks relevant to the organization.</li><li>Track, prioritize, and support remediation efforts for software vulnerabilities and security weaknesses.</li><li>Collaborate with IT and business stakeholders to implement security best practices, hardening standards, and risk reduction initiatives.</li><li>Prepare reports and metrics related to incident response, platform effectiveness, vulnerabilities, and overall security posture.</li><li>Support cybersecurity awareness initiatives and help promote a culture of security across the organization.</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional in-person collaboration as needed</li><li>Up to 10% domestic travel may be required</li><li>Opportunity to contribute directly to security strategy, operations, and continuous improvement initiatives</li></ul>
2026-09-02T00:00:00Z