We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for an experienced Software Developer to join our team in Philadelphia, Pennsylvania. In this role, you will contribute to the design, development, and maintenance of cutting-edge software solutions within the healthcare industry. This is a long-term contract position that offers an excellent opportunity to work on innovative projects and make a meaningful impact.<br><br>Responsibilities:<br>• Develop and maintain software applications using .NET technologies, including C# and ASP.NET.<br>• Write clean, efficient, and well-documented code to meet project requirements.<br>• Collaborate with cross-functional teams to design and implement new features and functionalities.<br>• Monitor and optimize software performance to ensure reliability and scalability.<br>• Troubleshoot and resolve technical issues in existing systems.<br>• Participate in code reviews, ensuring adherence to industry standards and best practices.<br>• Implement robotic systems and processes to enhance automation and efficiency.<br>• Stay updated with emerging technologies and incorporate them into development practices.<br>• Conduct testing to ensure software quality and functionality.<br>• Provide technical support and guidance to team members and stakeholders.
<p><strong>Job Title:</strong> Technical Project Manager II (Agile, Scrum) – Contractor</p><p> <strong>Location:</strong> Philadelphia, PA (Hybrid – 4 days onsite per week)</p><p> <strong>Duration:</strong> 29 Weeks</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Technical Project Manager II</strong> with a strong background in Agile and Scrum methodologies to lead complex, enterprise-level IT programs. This role requires a strategic thinker and servant leader who can drive cross-functional teams toward successful delivery of technical services and software solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage one or more enterprise-wide IT programs consisting of multiple projects.</li><li>Develop program strategies, business cases, and high-level project plans.</li><li>Ensure integration and alignment of projects with business goals, adjusting scope, timing, and budgets as needed.</li><li>Provide coaching on Agile processes and tools to team members.</li><li>Enact and uphold Scrum values and practices across teams.</li><li>Deliver projects on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and recommend adjustments to project plans.</li><li>Communicate program strategy, direction, and changes to IT and business leadership.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Manage technical service engineering programs to meet product/service objectives.</li><li>Coordinate across engineering and development teams to ensure successful deployment and sustainability.</li><li>Identify delivery risks and drive mitigation strategies.</li></ul>
We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Jenkintown, Pennsylvania. As a key contributor, you will design, develop, and implement advanced data solutions to support business analytics and decision-making processes. This role requires a strong technical background and a collaborative mindset to drive innovation and optimize data platforms.<br><br>Responsibilities:<br>• Design and implement dimensional and semantic data models to enhance business analytics and reporting capabilities.<br>• Develop and optimize data pipelines using modern orchestration tools like Apache Airflow or Azure Data Factory.<br>• Create and manage interactive dashboards and visualizations using Power BI, ensuring accuracy and usability.<br>• Leverage Microsoft Fabric architecture to integrate centralized semantic models and external data platforms.<br>• Administer cloud-based data warehouses like Azure Synapse or Snowflake, ensuring performance and scalability.<br>• Collaborate with cross-functional teams to address data governance, quality frameworks, and compliance standards.<br>• Utilize Python and data science libraries to process, analyze, and develop machine learning workflows.<br>• Implement DataOps methodologies, including CI/CD practices and version control for data solutions.<br>• Conduct advanced statistical analysis and predictive modeling to inform business strategies.<br>• Partner with stakeholders to translate technical concepts into actionable insights for diverse audiences.
We are in search of a Project Manager/Sr. Consultant with a strong background in the P& C insurance industry. The role is based in Princeton, New Jersey, and will involve managing various projects requiring skills in SQL, Atlassian Jira, Cisco Technologies, Cloud Technologies, CRM, and Database management among others.<br><br>Responsibilities:<br>• Manage and oversee various projects within the P& C insurance industry<br>• Utilize SQL and other relevant software for data management and analysis<br>• Use Atlassian Jira for project tracking and management<br>• Implement and manage Cisco Technologies within the scope of the project<br>• Oversee and manage the use of Cloud Technologies in project execution<br>• Handle and manage customer relationships through CRM <br>• Maintain accurate and up-to-date databases related to project management<br>• Implement Agile Scrum methodologies in project management<br>• Oversee and manage budget processes related to project execution<br>• Implement and manage change within the project scope and communicate changes effectively to all stakeholders.
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p><strong>Project Coordinator – Learning & Development (Technical Training)</strong></p><p> <strong>Service Type:</strong> 52 Week W2 Contract</p><p> <strong>Location:</strong> Newark, NJ </p><p><br></p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and proactive <strong>Project Coordinator</strong> to support the Global Technology Operations (GTO) Learning Team. This role plays a key part in the implementation and coordination of live and virtual technical training programs. The ideal candidate will bring a blend of learning coordination experience, technical acumen, and strong organizational and communication skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and facilitate live and virtual training sessions, including scheduling, technical setup, and logistical support.</li><li>Manage registration processes for instructor-led training programs, ensuring a seamless experience for participants.</li><li>Monitor and respond to learner inquiries, providing timely and accurate support.</li><li>Collaborate with internal teams and external vendors to manage training logistics.</li><li>Draft and distribute clear, engaging communications to training participants.</li><li>Troubleshoot technical issues during sessions to ensure smooth delivery.</li><li>Support the planning and execution of learning events and information sessions.</li><li>Maintain consistent communication with stakeholders regarding training activities.</li></ul>
We are looking for a skilled Generative AI Analyst/Prompt Engineer to join our team on a contract basis in New York, New York. In this role, you will leverage your expertise in data science and artificial intelligence to develop and optimize innovative solutions. This position is an excellent opportunity to work in the financial services industry while applying cutting-edge AI technologies to real-world challenges.<br><br>Responsibilities:<br>• Design, implement, and optimize AI-driven models and solutions tailored to business needs.<br>• Develop and maintain scalable data pipelines and workflows using tools like Apache Kafka, Spark, and Hadoop.<br>• Write and debug Python code, utilizing Jupyter Notebooks for effective data analysis and visualization.<br>• Collaborate with cross-functional teams to integrate AI models into existing systems and workflows.<br>• Research and experiment with state-of-the-art generative AI techniques to improve system performance.<br>• Build and manage APIs to facilitate seamless communication between applications and AI models.<br>• Utilize cloud-based technologies, including AWS, to deploy, scale, and monitor AI solutions.<br>• Visualize complex data insights through effective data visualization techniques and tools.<br>• Implement algorithms that solve specific business problems in a robust and efficient manner.
We are looking for a highly motivated and experienced IT manager to lead our embedded systems and hardware initiatives in Hammonton, New Jersey. This role requires a deep understanding of hardware security, embedded systems, and the ability to mentor and guide a diverse team of professionals. If you have a passion for innovation and delivering exceptional client satisfaction, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Lead and manage embedded systems and hardware projects, ensuring integration with firmware and software ecosystems.<br>• Provide mentorship and technical guidance to team members, fostering skill development and knowledge sharing.<br>• Monitor and analyze industry trends to drive innovative solutions and enhance team competencies.<br>• Collaborate with clients to identify their needs and articulate the value of embedded systems and hardware solutions.<br>• Conduct application security assessments, including threat modeling, design reviews, and vulnerability testing.<br>• Perform reverse engineering on hardware and software components to identify and address security weaknesses.<br>• Facilitate training sessions and develop resources to improve team expertise in embedded systems and security topics.<br>• Investigate and report vulnerabilities, recommending remediation strategies and demonstrating risk impact through post-exploitation activities.<br>• Track compliance with product security requirements throughout the software and hardware development lifecycle.<br>• Develop and implement methodologies and tools to improve security practices and solutions.
We are looking for a Senior Software Engineer with expertise in full-stack development to lead the creation of innovative tools that optimize sales processes and dealership operations. This role requires close collaboration with product managers and stakeholders to deliver impactful solutions while mentoring a team of engineers. The ideal candidate will have a strong technical background and a passion for building scalable, high-performance systems.<br><br>Responsibilities:<br>• Design and develop tools to streamline sales workflows, dealership management, and client onboarding.<br>• Collaborate with product managers and stakeholders to determine requirements and deliver effective technical solutions.<br>• Architect and implement both backend services and user-friendly frontend interfaces.<br>• Provide mentorship and technical guidance to two full-stack engineers, fostering their growth and development.<br>• Integrate third-party APIs and internal systems to automate manual processes and improve efficiency.<br>• Oversee the entire lifecycle of feature delivery, ensuring robustness, scalability, and reliability.<br>• Conduct code reviews and participate in architectural discussions to maintain high coding standards.<br>• Work cross-functionally to align technical direction with business goals.
<p><strong>Job Title:</strong> Technical Program Manager IV </p><p><strong>Service Type:</strong> Temporary / Contract (8 weeks)</p><p><strong>Location:</strong> Philadelphia, PA </p><p><strong>Position Overview</strong></p><p>We are seeking a highly experienced <strong>Technical Program Manager IV</strong> to lead and manage complex, enterprise-wide IT programs consisting of multiple interrelated projects. This role is ideal for a strategic thinker with deep expertise in program management, stakeholder engagement, and cross-functional leadership.</p><p>As a senior-level contractor, you will be responsible for developing program strategies, aligning them with business objectives, and ensuring successful delivery across the IT portfolio. You will collaborate with IT and business leadership to drive integration, manage scope and budgets, and ensure timely execution of initiatives that support enterprise goals.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead one or more complex IT programs, each consisting of multiple projects.</li><li>Develop and maintain high-level program strategies and business cases.</li><li>Ensure integration and alignment of projects within the broader enterprise roadmap.</li><li>Adjust project scope, timelines, and budgets based on evolving business needs.</li><li>Communicate program direction, strategy, and updates to IT and business leadership.</li><li>Deliver all projects within the portfolio on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and provide guidance to project managers on necessary adjustments.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Apply advanced knowledge of project management methodologies and tools.</li><li>Provide leadership and oversight to project managers, team leads, and support staff.</li></ul>
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a skilled Business Analyst to join our team in Philadelphia, Pennsylvania, within the Financial Services industry. This role requires a dynamic individual capable of bridging the gap between business stakeholders and technical teams, ensuring the successful delivery of technology solutions. The ideal candidate will excel in gathering and refining requirements, managing priorities, and facilitating collaboration across diverse departments.<br><br>Responsibilities:<br>• Serve as the primary liaison between business teams and developers to gather, document, and refine user requirements and user stories.<br>• Collaborate with multiple departments to ensure all project objectives are aligned and understood by all stakeholders.<br>• Facilitate Agile ceremonies, including backlog refinement, sprint planning, and retrospectives, to maintain project momentum.<br>• Conduct research and evaluate potential solutions in partnership with technical and business teams.<br>• Investigate and resolve system issues, performing root-cause analysis and documenting actionable solutions.<br>• Monitor project progress, provide updates to stakeholders, and ensure deliverables meet deadlines and quality standards.<br>• Assist in troubleshooting challenges and work with the team to identify areas for process improvement.<br>• Support backlog management and prioritization to ensure the development team focuses on high-value tasks.<br>• Perform additional tasks as assigned by management to support team and organizational goals.
We are looking for a skilled Low Voltage and Home Automation Supervisor to lead and manage a team of technicians while actively contributing to installations, programming, and maintenance tasks. This role combines hands-on technical expertise with leadership abilities to ensure projects are executed efficiently and meet client expectations. Based in Dayton, New Jersey, this position offers the opportunity to work with advanced systems and cutting-edge technology.<br><br>Responsibilities:<br>• Supervise and mentor a team of technicians, ensuring high-quality work and adherence to deadlines.<br>• Assign tasks, track progress, and conduct regular quality checks on installations.<br>• Install, program, and maintain low voltage systems, including audio/video setups, security systems, and structured wiring.<br>• Configure and integrate home automation platforms such as Control4, Crestron, Lutron, or Savant.<br>• Perform cable installation tasks, including running and terminating wiring while maintaining compliance with electrical standards.<br>• Optimize Wi-Fi network setups using equipment such as Ubiquiti for residential and commercial applications.<br>• Troubleshoot technical issues and implement solutions to ensure system reliability and client satisfaction.<br>• Ensure team adherence to safety protocols, including working at heights and confined spaces when necessary.<br>• Collaborate with clients to understand needs and deliver tailored automation solutions.<br>• Travel to job sites as required, ensuring reliable transportation and effective communication with team members.
<p>We are on the lookout for a Data Engineer in Basking Ridge, New Jersey. (1-2 days a week on-site*) In this role, you will be required to develop and maintain business intelligence and analytics solutions, integrating complex data sources for decision support systems. You will also be expected to have a hands-on approach towards application development, particularly with the Microsoft Azure suite.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Develop and maintain advanced analytics solutions using tools such as Apache Kafka, Apache Pig, Apache Spark, and AWS Technologies.</p><p>• Work extensively with Microsoft Azure suite for application development.</p><p>• Implement algorithms and develop APIs.</p><p>• Handle integration of complex data sources for decision support systems in the enterprise data warehouse.</p><p>• Utilize Cloud Technologies and Data Visualization tools to enhance business intelligence.</p><p>• Work with various types of data including Clinical Trials Data, Genomics and Bio Marker Data, Real World Data, and Discovery Data.</p><p>• Maintain familiarity with key industry best practices in a regulated “GXP” environment.</p><p>• Work with commercial pharmaceutical/business information, Supply Chain, Finance, and HR data.</p><p>• Leverage Apache Hadoop for handling large datasets.</p>
We are looking for an experienced Sr. IT Auditor to join our team in Warren, New Jersey. In this role, you will play a critical part in evaluating IT systems, controls, and processes to ensure compliance, security, and operational efficiency. The ideal candidate will have a strong background in IT auditing, risk assessment, and a keen eye for identifying improvement opportunities.<br><br>Responsibilities:<br>• Conduct assessments of IT controls, including compliance with Sarbanes-Oxley (SOX) requirements.<br>• Evaluate change management processes, application security measures, and system implementations.<br>• Perform detailed audits of IT applications, focusing on security configurations, data integrity, and system functionality.<br>• Collaborate with stakeholders to identify control gaps, recommend solutions, and monitor remediation efforts.<br>• Assist in the development of IT audit plans and contribute to risk assessments.<br>• Prepare comprehensive audit reports and documentation that align with internal audit standards.<br>• Utilize data analytics tools to enhance audit procedures and drive process automation.<br>• Foster strong relationships with IT and business teams to facilitate effective audit processes.<br>• Participate in special projects and investigations as needed, ensuring thorough analysis and reporting.
Scentbird's accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.<br><br>Responsibilities:<br>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.<br>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)<br>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.<br>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications<br>• Support integration projects with external vendors and actively contribute to requirements development.<br>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.<br>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS<br>• Troubleshoot and analyze software issues related to fulfillment and other operational technologies<br>Qualifications:<br>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.<br>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.<br>• Experience performing rigorous software testing and validation in Agile environments.<br>• Ability to read, interpret, and communicate API functionality effectively.<br>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.<br>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.<br>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.<br>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.<br>• A passion for continuous learning and adapting quickly to evolving challenges.<br>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
We are looking for an experienced Applications Architect to join our team in Philadelphia, Pennsylvania. This role requires a detail-oriented individual with a strong background in database administration, system design, and software integration. As part of a long-term contract, you will play a key role in managing database infrastructure, ensuring optimal performance, and supporting technology projects.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of database infrastructure, including capacity planning and server management.<br>• Diagnose and resolve database issues, recommending and implementing effective solutions.<br>• Monitor database performance across development, testing, and production environments to align with service level expectations.<br>• Perform database backup and recovery operations to ensure data security and reliability.<br>• Carry out database performance tuning and indexing to enhance system efficiency.<br>• Collaborate on technology projects, coordinating implementation and ensuring seamless integration.<br>• Enforce database operation policies, procedures, and security protocols.<br>• Share technical expertise with team members, assisting in data management operations like extraction, transformation, and replication.<br>• Evaluate database software products and recommend improvements.<br>• Support Oracle PeopleSoft systems, contributing to system changes and upgrades.
Responsibilities: Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities. Lead and facilitate requirements-gathering sessions with stakeholders. Translate business requirements into detailed functional and non-functional specifications. Develop and maintain business requirement documents, process flows, and use cases. Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Create and manage Jira stories and tasks, ensuring traceability to business objectives. Conduct gap analysis and impact assessments for proposed changes. Collaborate with QA teams to define test plans and support UAT activities. Analyze and document system integrations within the insurance ecosystem. Monitor and evaluate implemented solutions to ensure they meet business needs. Provide post-implementation support and continuous improvement recommendations. Mentor entry level analysts and contribute to best practices in business analysis.
<p>The Database Administrator (DBA) is responsible for the administration, maintenance, and performance optimization of ISM database software applications and infrastructure. This role ensures the integrity, security, and availability of database systems while supporting the organization’s data-driven operations. The DBA will also lead efforts in troubleshooting, capacity planning, and performance tuning across multiple operating environments. This role is fully onsite in Philadelphia, PA and is a long-term contract to permanent role. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and maintain ISM database software applications and infrastructure.</li><li>Ensure database integrity, security, and optimal performance.</li><li>Provide production support for database systems and establish operational procedures.</li><li>Evaluate and resolve database issues; recommend and implement solutions.</li><li>Monitor database capacity and utilization trends; recommend hardware upgrades as needed.</li><li>Reorganize databases to enhance performance and ensure maximum uptime.</li><li>Perform ongoing technical tuning and troubleshooting of database systems.</li><li>Coordinate and support technology project implementations related to database systems</li></ul>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
