We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.<br>• Troubleshoot Windows-based operating system problems and resolve common software and connectivity concerns in a timely manner.<br>• Manage incoming service requests through the ticketing system, document work performed, and keep support records up to date.<br>• Support user account tasks within Active Directory, including routine access-related requests and basic administration.<br>• Deliver in-person and remote assistance while maintaining clear, thorough communication with employees at all levels.<br>• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.<br>• Assist with workstation setup, device replacement, and other hands-on support activities across the local environment.
We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training.<br><br>Responsibilities:<br>• Deliver first-line desktop and help desk support for hardware, software, and basic system issues affecting end users.<br>• Respond to service requests and incidents by documenting, tracking, and updating tickets through resolution.<br>• Troubleshoot Windows-based workstation problems, including login access, device setup, and common application errors.<br>• Provide hands-on assistance to employees with workstation, peripheral, and connectivity-related concerns.<br>• Support user account activities in Active Directory such as basic access updates and account-related assistance.<br>• Escalate more complex technical problems when needed while maintaining clear communication with users and internal teams.<br>• Assist with device deployment, workstation preparation, and general desktop maintenance as part of ongoing IT support operations.