We are looking for an experienced SCADA Engineer III to join our team in Allentown, Pennsylvania. This is a long-term contract position that offers the opportunity to contribute to critical substation projects while working in a hybrid or fully remote environment, depending on candidate qualifications. The ideal candidate will leverage their expertise in computer engineering, communication protocols, and SCADA systems to support the design and troubleshooting of substation communication networks.<br><br>Responsibilities:<br>• Develop configuration settings for substation projects, adhering to established organizational standards.<br>• Create and refine point assignment sheets in collaboration with substation design engineers.<br>• Apply communication standards set by network engineers to ensure seamless integration into substation designs.<br>• Diagnose and resolve data and communication issues in coordination with system operators and Relay Test personnel.<br>• Utilize programming languages, including PLC ladder logic and Lua, to optimize control systems.<br>• Analyze and interpret network topology to support substation communication frameworks.<br>• Ensure effective data exchange between devices by implementing communication protocols.<br>• Support supervisory control and data acquisition (SCADA) systems through design, review, and troubleshooting efforts.<br>• Utilize spreadsheets and related tools to organize and manage project data.<br>• Maintain compliance with organizational and industry standards in all engineering tasks.
We are looking for an experienced Systems Engineer to join our team in Springfield, New Jersey. In this role, you will design, implement, and support advanced Supervisory Control and Data Acquisition (SCADA) systems, contributing to the development of system standards and specifications. You will collaborate with various teams to enhance system functionality, provide technical expertise, and ensure seamless operations.<br><br>Responsibilities:<br>• Design and develop SCADA systems, ensuring functionality aligns with system standards and specifications.<br>• Generate and review Engineering Change Requests (ECRs) to evaluate technical and economic benefits.<br>• Provide technical support to marketing and sales teams for quotations and other activities.<br>• Deliver customer training sessions both onsite and in the field.<br>• Act as a technical liaison to address customer issues and perform field services when required.<br>• Conduct engineering studies to address system challenges and new requirements.<br>• Assist System Test technicians with technical project-related issues.<br>• Create detailed documentation, including parts lists, system layouts, and interconnection drawings.<br>• Develop and program RTUs, gateways, and databases for system integration.<br>• Travel as necessary to support customer needs and project requirements.
We are looking for a highly skilled Software Engineer to join our dynamic team in Conshohocken, Pennsylvania. As part of this role, you will collaborate with developers, testers, and analysts to design and implement innovative software solutions. The ideal candidate will bring expertise in modern software development practices and will contribute to both current projects and future architectural enhancements.<br><br>Responsibilities:<br>• Collaborate with cross-functional teams, including offshore and onshore developers, testers, and analysts, to deliver high-quality software solutions.<br>• Design and implement maintainable distributed software architectures for web-based environments using industry best practices.<br>• Create reusable and scalable code that adheres to modern design principles and ensures system-wide compatibility.<br>• Work with existing software codebases, providing insights and recommendations for future architectural improvements.<br>• Tackle complex technical challenges by developing creative and efficient solutions.<br>• Share knowledge and methodologies with team members, including pair programming and collaborative coding practices.<br>• Participate in all phases of the software development lifecycle, including analysis, design, coding, code reviews, testing, and deployment.
<p>A fast-paced and innovative technology solutions provider is seeking a proactive and technically skilled Help Desk Engineer to join its team. This role is ideal for a detail-oriented IT professional with strong customer service skills and a solid understanding of modern technology systems. The Help Desk Engineer will play a key role in supporting daily technical operations, contributing to project implementations, and ensuring timely resolution of service requests in alignment with SLAs.</p><p><br></p><p><br></p>
We are looking for an Application Support Engineer to join our team in Quakertown, Pennsylvania. In this role, you will provide technical expertise and hands-on support to ensure the seamless operation of applications and systems across office and warehouse environments. This position offers an exciting opportunity to work with cutting-edge technologies while leveraging legacy systems to meet business needs.<br><br>Responsibilities:<br>• Monitor and manage virtual machine environments, with a focus on VMware, to ensure optimal performance and reliability.<br>• Collaborate with Cisco systems to troubleshoot issues and gather critical information for problem resolution.<br>• Administer Active Directory and Exchange Online environments to support user access and communication needs.<br>• Develop and generate reports using tools such as SQL, Power BI, and other reporting platforms.<br>• Provide remote and on-site assistance to users, addressing technical challenges with strong communication and interpersonal skills.<br>• Diagnose and resolve problems in office and warehouse settings, employing a hands-on approach to troubleshooting.<br>• Apply creative problem-solving techniques to address complex technical issues effectively.<br>• Stay updated on emerging technologies and integrate them into existing systems to improve functionality and efficiency.
We are looking for a Senior Data Engineer to join our agile data engineering team in Philadelphia, Pennsylvania. This role is vital in creating, optimizing, and deploying high-quality data solutions that support strategic business objectives. The ideal candidate will collaborate with cross-functional teams to ensure efficient data processes, robust governance, and innovative technical solutions.<br><br>Responsibilities:<br>• Design and implement secure and scalable data pipelines and products.<br>• Troubleshoot and enhance existing data workflows and queries for optimal performance.<br>• Develop and enforce data governance, security, and privacy standards.<br>• Translate complex business requirements into clear and actionable technical specifications.<br>• Participate in project planning, identifying key milestones and resource requirements.<br>• Collaborate with stakeholders to evaluate business needs and prioritize data solutions.<br>• Conduct technical peer reviews to ensure the quality of data engineering deliverables.<br>• Support production operations and resolve issues efficiently.<br>• Contribute to architectural improvements and innovation within data systems.
We are looking for an experienced MEP Engineer to join our team in Fairfield, New Jersey. The ideal candidate will bring expertise in bookkeeping and financial management, ensuring our construction projects remain financially organized and compliant.<br><br>Responsibilities:<br>• Manage and maintain accurate bookkeeping records for all financial transactions.<br>• Utilize QuickBooks to oversee accounts payable (AP) and accounts receivable (AR) processes.<br>• Perform timely bank reconciliations to ensure financial records align with bank statements.<br>• Track and report financial data related to construction projects, providing insights to management.<br>• Assist in preparing financial statements and reports for internal and external use.<br>• Ensure compliance with company policies and industry standards in financial processes.<br>• Collaborate with project managers to monitor budgets and project costs.<br>• Identify discrepancies in financial records and resolve issues promptly.<br>• Support audits and provide necessary documentation as required.
We are looking for a skilled and motivated Software Engineer to join our team in King of Prussia, Pennsylvania. In this role, you will focus on developing innovative solutions, enhancing system reliability, and improving customer experience through automation, feature development, and issue resolution. This position offers the opportunity to collaborate with cross-functional teams and contribute to optimizing tools and processes that drive success for both our organization and clients.<br><br>Responsibilities:<br>• Design, develop, and maintain tools to improve efficiency for Customer Success, Sales Engineering, and Engineering teams.<br>• Automate workflows and processes to enhance operational effectiveness.<br>• Monitor production systems and proactively address potential issues to ensure reliability.<br>• Analyze complex datasets to provide actionable insights and support strategic decisions.<br>• Triage and resolve technical issues reported by customers in a timely manner.<br>• Develop customer-requested features to meet specific requirements and enhance user experience.<br>• Collaborate with cross-functional teams to address challenges and implement solutions.<br>• Stay updated with emerging technologies and industry best practices to continuously improve systems.<br>• Ensure system performance and reliability through meticulous testing and optimization.<br>• Contribute to fostering a culture of innovation and problem-solving within the team.
We are looking for an experienced Lead Software Engineer to join our team in Philadelphia, Pennsylvania. In this role, you will play a pivotal part in maintaining and enhancing our software systems, ensuring their reliability and scalability. This position offers an opportunity to lead a small development team, collaborate with stakeholders, and contribute to the technical evolution of our applications.<br><br>Responsibilities:<br>• Analyze and document existing software packages, reports, applications, and stored procedures to ensure a thorough understanding of critical business operations.<br>• Monitor and maintain the stability of legacy codebases and data processes, promptly identifying and resolving production issues.<br>• Lead responses to stakeholder requests for new features, workflows, or data services while ensuring compatibility with current system architecture.<br>• Design and implement system enhancements or new components, integrating them seamlessly into existing infrastructure.<br>• Mentor and guide team members by conducting code reviews, sharing best practices, and promoting maintainable development standards.<br>• Collaborate with the Data Team to optimize query performance, stored procedures, and data integrations for maximum system efficiency.<br>• Work closely with business users to translate technical requirements into functional solutions that align with operational goals.<br>• Identify and manage technical debt, developing plans that balance business priorities and system risks.<br>• Contribute to the improvement of documentation standards, deployment procedures, and system monitoring processes to ensure sustainable application management.
We are seeking a talented and experienced Network Engineer with 5+ years of hands-on experience in managing and maintaining complex network infrastructure. As a Network Engineer, you will be responsible for designing, implementing, and supporting our network systems while ensuring high availability, performance, and security. The ideal candidate will have a strong background in Palo Alto, Cisco ASA Firepower, AnyConnect VPN, along with expertise in routers/switches, VoIP, IPD/IDS, and Solar Winds SEM. CCNA certification is required for this position. <br> <br> <br> Responsibilities: <br> Design, deploy, configure, and maintain network infrastructure components, including routers, switches, firewalls, and VPN concentrators. Collaborate with cross-functional teams to develop network solutions that meet business requirements and ensure seamless connectivity. Monitor network performance, troubleshoot issues, and implement necessary corrective actions to minimize downtime and optimize network performance. Implement and manage Palo Alto and Cisco ASA Firepower security appliances to safeguard the network against potential threats and vulnerabilities. Configure and maintain VoIP systems, ensuring voice quality and reliability across the organization. Administer VPN services, including site-to-site and remote access VPN connections. Deploy and manage IPD/IDS solutions to detect and mitigate network intrusions. Monitor and analyze network traffic using Solar Winds SEM (Security Event Manager) to identify security incidents and implement appropriate countermeasures. Collaborate with vendors and service providers to ensure timely resolution of network-related issues and maintain effective relationships. Stay up to date with industry trends and emerging technologies to recommend network enhancements and implement best practices.
We are in search of a Platform Engineer to join our team in Jersey City, New Jersey. As a Platform Engineer, you will be integral to the design, implementation, and management of our cloud-based infrastructure. You will collaborate with various teams including development, security, and operations, to ensure our platform is reliable, scalable, and secure.<br><br>Responsibilities:<br>• Collaborate with cross-functional teams to make improvements to the infrastructure<br>• Automate infrastructure management and provisioning with the use of Terraform<br>• Design, deploy, and maintain applications in containers using Kubernetes and Docker<br>• Manage our cloud infrastructure on AWS, with a focus on scalability, security, and cost-efficiency<br>• Implement best practices in networking, security, and system architecture<br>• Monitor system performance and resolve any infrastructure-related issues<br>• Optimize Continuous Integration and Continuous Deployment (CI/CD) pipelines for efficient deployment and scaling of applications
We are looking for a Field Service Engineer to join our team in Springfield, New Jersey. This role involves hands-on work in the installation, testing, and repair of advanced systems, both in-house and on-site. The position requires independent work and frequent travel, making it ideal for individuals who thrive in dynamic environments.<br><br>Responsibilities:<br>• Conduct diagnostic testing, troubleshooting, and repairs on tone telemetry and SCADA systems, ensuring functionality down to the assembly level.<br>• Collaborate with factory personnel to perform system diagnostics and suggest enhancements to software and firmware performance.<br>• Lead system training, installation, and startup processes, ensuring projects meet contractual requirements and are finalized for acceptance.<br>• Document all activities through detailed trip and expense reports, including configuration updates, identified issues, and resolutions.<br>• Comply with company ISO 9001 standards and procedures in all aspects of the role.<br>• Support the Systems Engineering Department during the final testing and acceptance phases of systems prior to shipment.<br>• Travel approximately 50% of the time to perform fieldwork at customer locations.<br>• Execute additional assignments as needed to support operational goals.
We are looking for a skilled Data Engineer to join our team in Wayne, Pennsylvania. In this role, you will design, develop, and optimize data pipelines and platforms to support business operations and decision-making. If you have a strong technical background, a passion for data-driven solutions, and experience in the financial services industry, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and maintain scalable data pipelines and workflows using Python and modern data tools.<br>• Optimize and manage Snowflake environments, including data modeling, security practices, and warehouse performance.<br>• Automate financial operations workflows such as escrow management, investor reporting, and receivables processing.<br>• Collaborate with cross-functional teams to gather requirements and deliver data solutions that align with business objectives.<br>• Implement data governance and privacy practices to ensure compliance with financial regulations.<br>• Build and maintain production-grade data integrations across internal and third-party systems.<br>• Utilize Git version control and CI/CD pipelines to deploy and manage data workflows.<br>• Provide technical expertise and serve as a key resource for Snowflake, data pipelines, and automation processes.<br>• Troubleshoot and resolve data-related issues, ensuring system reliability and efficiency.<br>• Communicate effectively with stakeholders, translating technical concepts into actionable insights.
We are looking for a skilled DevOps Engineer to join our team in Princeton, New Jersey. In this role, you will be responsible for implementing and managing infrastructure solutions while ensuring system reliability and scalability. The ideal candidate thrives in dynamic environments, takes initiative, and is comfortable working with evolving requirements.<br><br>Responsibilities:<br>• Design, deploy, and manage Kubernetes-based container orchestration systems.<br>• Develop and maintain CI/CD pipelines using tools like Jenkins to streamline software delivery.<br>• Configure and manage cloud infrastructure, particularly on AWS, to ensure optimal performance.<br>• Create and monitor networking solutions to support system connectivity and security.<br>• Utilize Terraform and Terragrunt to automate infrastructure provisioning and management.<br>• Write and maintain scripts in Python and Bash to support system automation and maintenance.<br>• Implement configuration management using tools such as Ansible.<br>• Troubleshoot and resolve system issues to maintain high availability and reliability.<br>• Collaborate with cross-functional teams to support development and operational needs.<br>• Adapt quickly to changing requirements and independently find solutions to complex challenges.
We are looking for a skilled AI Engineer to join our dynamic team in New York, New York. This role requires expertise in advanced data platforms and analytics tools, with a focus on leveraging machine learning and data science techniques to drive impactful solutions. If you're passionate about data innovation and have a strong consulting background, we encourage you to apply.<br><br>Responsibilities:<br>• Design, implement, and optimize solutions using Azure Databricks, Data Lake, Synapse, and Spark.<br>• Develop and enforce data governance strategies, including the use of Unity Catalog.<br>• Utilize Python to build, test, and deploy machine learning models and data science workflows.<br>• Collaborate with stakeholders to identify opportunities for AI-driven improvements in business processes.<br>• Maintain and enhance data pipelines to ensure scalability and reliability across projects.<br>• Provide technical leadership and mentorship to team members, ensuring best practices in data engineering and analytics.<br>• Translate complex data problems into actionable insights and solutions for clients.<br>• Stay updated on industry trends and emerging technologies to continuously improve solutions.<br>• Support clients in adopting AI and machine learning tools to address business challenges.
<p>The primary responsibility of the Senior Software Engineer includes designing, testing, deploying and supporting new and existing web applications for both internal and external clients. In addition, the Senior Software Engineer is expected to collaborate effectively with other software engineers, quality assurance, project management, patient care and operations to deliver high quality software with speed in a fast-paced environment.</p><p> </p><p><strong>Job Scope and Major Responsibilities:</strong></p><p><strong> </strong></p><p>· Develops software solutions by studying business and functional requirements and writes code that meets the requirements. </p><p>· Confers with business analysts, project managers and other software engineers regarding system design, data usage, and work processes; investigates problem areas; follows the software development lifecycle.</p><p>· Troubleshoots issues that are occurring in production and comes up with the right solutions that will fix the problem and prevent it from re-occurring.</p><p>· Determines operational feasibility by evaluating the requirements, analysis, solution development, and proposed solutions.</p><p>· Demonstrates a strong understanding of software development by writing clear code that is self documenting and easy for other developers to understand. </p><p>· Updates job knowledge by studying newer development tools, programming techniques, and computing equipment; participates in educational opportunities; reads professional publications; maintains personal networks; participates in professional organizations.</p><p>· Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.</p><p>· Complies with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)</p><p><strong> </strong></p><p><strong>Performance Criteria:</strong></p><p><strong> </strong></p><p>This role is evaluated by the accuracy and effectiveness of the relevant authored code and implemented solutions, as well as timely communication with other business users and IT teams. Achieving performance targets for code resiliency and defect rate is critical for assessing this role’s performance.</p><p> </p>
<p><strong>About the Role</strong></p><p>We’re seeking a skilled <strong>Automation Engineer</strong> to join a backend-focused engineering team in Philadelphia. This role centers on backend services—no frontend development—supporting customer data, recordings, and scheduling systems. You’ll collaborate with teams based in Pennsylvania and India, contributing to a fast-paced, automation-driven environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain backend services for:</li><li>Customer account data</li><li>Recording and device data</li><li>Scheduling and reminders</li><li>Work with NoSQL databases such as <strong>MongoDB</strong> and <strong>Cassandra</strong></li><li>Support CI/CD pipelines and Kubernetes frameworks via syndication partners</li><li>Ensure backend systems are scalable, reliable, and fully automated</li></ul>
We are looking for an accomplished Senior Software Engineer to join our team in King of Prussia, Pennsylvania. This role focuses on developing scalable backend solutions, driving technical innovation, and contributing to the success of distributed systems and microservices architecture. As a key team member, you will have the opportunity to tackle complex projects, mentor peers, and influence the future direction of our engineering practices.<br><br>Responsibilities:<br>• Design, develop, and maintain robust backend systems that support large-scale distributed architectures.<br>• Implement improvements to software and operational stacks to enhance performance and reliability.<br>• Collaborate in the design and review of technical architectures, ensuring scalability and efficiency.<br>• Diagnose and resolve software bugs and system issues promptly.<br>• Stay updated on emerging technologies and integrate best practices into development processes.<br>• Lead technical projects, providing guidance and mentorship to engineers at the beginning of their careers.<br>• Optimize system performance to handle large real-time data flows effectively.<br>• Work in Kubernetes environments to deploy and manage containerized applications.<br>• Contribute to the development of APIs and cloud-based solutions.
We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Jenkintown, Pennsylvania. As a key contributor, you will design, develop, and implement advanced data solutions to support business analytics and decision-making processes. This role requires a strong technical background and a collaborative mindset to drive innovation and optimize data platforms.<br><br>Responsibilities:<br>• Design and implement dimensional and semantic data models to enhance business analytics and reporting capabilities.<br>• Develop and optimize data pipelines using modern orchestration tools like Apache Airflow or Azure Data Factory.<br>• Create and manage interactive dashboards and visualizations using Power BI, ensuring accuracy and usability.<br>• Leverage Microsoft Fabric architecture to integrate centralized semantic models and external data platforms.<br>• Administer cloud-based data warehouses like Azure Synapse or Snowflake, ensuring performance and scalability.<br>• Collaborate with cross-functional teams to address data governance, quality frameworks, and compliance standards.<br>• Utilize Python and data science libraries to process, analyze, and develop machine learning workflows.<br>• Implement DataOps methodologies, including CI/CD practices and version control for data solutions.<br>• Conduct advanced statistical analysis and predictive modeling to inform business strategies.<br>• Partner with stakeholders to translate technical concepts into actionable insights for diverse audiences.
We are looking for an experienced Network Engineer to join our team on a long-term contract basis in Brooklyn, New York. In this role, you will design, implement, and support advanced networking solutions, with a particular emphasis on Arista technologies, including switching and wireless systems. If you are passionate about optimizing network infrastructure and ensuring its reliability, we encourage you to apply.<br><br>Responsibilities:<br>• Design, deploy, and manage Arista-based network systems, including spine-leaf architectures.<br>• Configure and operate Arista switches, routers, and wireless access points to ensure seamless connectivity.<br>• Utilize Arista CloudVision for network automation, telemetry, and orchestration.<br>• Diagnose and resolve complex network issues across diverse environments.<br>• Collaborate with cross-functional teams to ensure network reliability and alignment with organizational goals.<br>• Monitor network performance metrics and identify opportunities for optimization.<br>• Document network configurations, topology, and maintenance procedures for future reference.<br>• Participate in an on-call rotation to provide escalation support when necessary.
We are looking for a Senior Software Engineer with expertise in full-stack development to lead the creation of innovative tools that optimize sales processes and dealership operations. This role requires close collaboration with product managers and stakeholders to deliver impactful solutions while mentoring a team of engineers. The ideal candidate will have a strong technical background and a passion for building scalable, high-performance systems.<br><br>Responsibilities:<br>• Design and develop tools to streamline sales workflows, dealership management, and client onboarding.<br>• Collaborate with product managers and stakeholders to determine requirements and deliver effective technical solutions.<br>• Architect and implement both backend services and user-friendly frontend interfaces.<br>• Provide mentorship and technical guidance to two full-stack engineers, fostering their growth and development.<br>• Integrate third-party APIs and internal systems to automate manual processes and improve efficiency.<br>• Oversee the entire lifecycle of feature delivery, ensuring robustness, scalability, and reliability.<br>• Conduct code reviews and participate in architectural discussions to maintain high coding standards.<br>• Work cross-functionally to align technical direction with business goals.
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
<p><strong>Description:</strong></p><p>We are seeking a talented and driven AI Engineer to join our cross-functional AI innovation team within a leading pharmaceutical organization. You will work on designing, developing, and deploying GenAI-driven solutions, retrieval-augmented generation (RAG) systems, and scalable ML-powered applications across cloud-native environments to support drug development, regulatory, manufacturing, and commercial operations. The ideal candidate combines a strong academic foundation in machine learning with hands-on experience building real-world AI systems and full-stack applications that comply with the high standards of a regulated industry.</p><p><br></p><p> <strong>Essential Functions:</strong></p><ul><li>Design and implement GenAI applications including LLM-integrated tools, RAG systems, and intelligent chatbots tailored for pharmaceutical functions such as R& D knowledge mining, regulatory intelligence, and medical information services.</li><li>Build and optimize data ingestion, transformation, and semantic search pipelines using domain-specific embedding models (e.g., BioBERT, Ada-002).</li><li>Develop and containerize AI services using FastAPI, Docker, and Kubernetes, deployed on AWS or GCP, ensuring adherence to data privacy and compliance standards (e.g., HIPAA, GxP).</li><li>Collaborate with product, data, and platform engineering teams to integrate AI features into validated systems supporting clinical, quality, and manufacturing workflows.</li><li>Contribute to end-to-end MLOps: model experimentation, deployment pipelines, audit readiness, monitoring, and performance tuning.</li><li>Engineer full-stack applications (React + REST/GraphQL backends) with role-based access controls for internal and external scientific and business users.</li><li>Support internal research and POCs on advanced topics like LLM reasoning, adverse event detection, pharmacovigilance, and digital biomarker analysis.</li></ul><p><br></p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
