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17 results for Customer Service Specialist in Princeton, NJ

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-16T00:00:00Z

Customer Service Representative

New York, NY
remote
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a Customer Service Representative to join an education-focused organization in New York, New York, in a fully remote Contract role. In this position, you will support subscription and order processing activities while helping maintain a positive experience for customers through accurate records and responsive service. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable partnering with internal teams to keep account information current and complete. Responsibilities: • Handle incoming subscription and order requests, ensuring each transaction is entered accurately and completed in a timely manner. • Maintain customer account records by updating subscriber details and verifying information for completeness and accuracy. • Work closely with billing partners to organize payment-related information and support smooth order fulfillment. • Review account and order data to identify discrepancies, correct errors, and improve overall data quality. • Respond to customer inquiries through email and other communication channels with professionalism and empathy. • Support administrative customer service tasks such as order entry, data entry, and follow-up coordination as needed. • Use spreadsheets and business systems to track activity, document updates, and monitor processing progress. • Collaborate effectively with team members while also managing assigned work independently in a remote environment.
2026-06-12T00:00:00Z

Customer Service Representative

Bethlehem, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a friendly, professional, and solutions-oriented Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience across every interaction. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns efficiently and professionally</li><li>Maintain accurate records of customer interactions in CRM or other systems</li><li>Process orders, returns, account updates, and service requests</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open cases to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to improve service delivery and customer outcomes</li></ul>
2026-05-29T00:00:00Z

Customer Service Representative

Norristown, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for a customer-focused individual with strong attention to detail to support account management and order operations for a high-volume business environment in King of Prussia, Pennsylvania. This long-term contract position begins in July and is expected to run for 8 months, offering a hybrid schedule with three days onsite and two days remote. The person in this role will act as a central point of contact for customers while helping ensure orders, documentation, and service requests are handled accurately and efficiently. Success in this position requires strong communication, sound judgment, and the ability to stay organized while balancing multiple priorities. Responsibilities:• Serve as a primary contact for customer questions, providing timely updates and effective resolution to service-related concerns.• Process customer orders from entry through completion, helping to ensure accurate pricing, product availability, and shipment coordination.• Work closely with internal partners across contracts, credit, logistics, and related teams to address order discrepancies and support smooth fulfillment.• Maintain customer account information and required compliance records, including documentation needed for regulated business activities.• Investigate and resolve issues affecting orders, deliveries, or account status while keeping customers informed throughout the process.• Manage a steady volume of transactions and requests in a fast-paced setting, prioritizing urgent needs without sacrificing accuracy.• Support scheduling coverage needs within the team, including occasional rotating later shifts during the workweek.• Contribute to continuity during coverage periods by learning established processes quickly and assisting with operational handoffs as needed.
2026-06-05T00:00:00Z

Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
seeking a detail-oriented Bilingual Administrative Support Specialist to join its team in Long Island City, NY. This role is ideal for an administrative professional with strong analytical skills who is comfortable working in a fast-paced support environment. The position will involve assisting drivers at the customer service window, researching payment-related issues, and maintaining accurate information in Excel.Key Responsibilities:<ul><li>Provide front-line support at the customer service window alongside two other team members</li><li>Assist drivers with payment-related inquiries and resolve issues related to delayed or missing payments</li><li>Research and gather the appropriate information needed to address driver concerns</li><li>Maintain and update tracking information in Excel spreadsheets</li><li>Perform administrative and analytical support tasks as needed</li><li>Communicate clearly and professionally with drivers and internal team members</li></ul>
2026-06-15T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-06-17T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-06-17T00:00:00Z

Customer Service Associate

Jersey City, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust. Responsibilities: • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach. • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact. • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion. • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style. • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution. • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
2026-06-11T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-12T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
17 - 21 USD / Hourly
Robert Half is partnering with a well-established organization seeking a reliable and customer-focused Call Center Representative to join their team. This position is fully onsite, requiring daily attendance at the office to support a high-volume call center environment. Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in a professional and timely manner</li><li>Provide accurate information, resolve inquiries, and escalate issues when needed</li><li>Document all interactions in the company’s CRM or call tracking system</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Meet daily/weekly performance metrics (call volume, response time, etc.)</li><li>Collaborate with team members and supervisors to ensure smooth operations</li></ul>
2026-06-05T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-06-11T00:00:00Z

Billing and Collections Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to join our client's team in Brooklyn, New York. In this role, you will manage various billing and collection activities, ensuring accuracy and efficiency in financial operations. If you have experience in construction billing or familiarity with lien waivers and AIA billing, you will thrive in this fast-paced environment. Responsibilities:• Oversee the complete monthly billing process, including preparing invoices, securing necessary approvals, and ensuring timely submissions.• Maintain and update spreadsheets for clients, ensuring data accuracy and organization.• Handle change orders and manage billing processes, including follow-ups on lien waivers for subcontractors.• Collaborate with project managers to support reporting and provide necessary financial insights.• Assist in audit-related activities by preparing and organizing relevant documentation.• Ensure compliance with billing standards and practices, particularly in construction-related projects.• Work closely with the controller to finalize and notarize invoices as required.• Provide support in resolving billing discrepancies and client inquiries in a timely manner. If this person is you, please apply directly to victoria.iacoviello@roberthalf
2026-06-17T00:00:00Z

Bilingual Sales & Operations Specialist

Madison, NJ
onsite
Permanent / Full Time
50000 - 70000 USD / Yearly
Overview:A growing, globally connected organization is seeking a highly organized and detail-oriented Bilingual Sales & Operations Specialist to support day-to-day sales coordination, customer communication, and operational workflows. This role is ideal for someone who thrives in a fast-paced environment, stays highly organized, and enjoys balancing client interaction with behind the scenes execution. Key Responsibilities:Sales & Customer Coordination<ul><li>Serve as a primary point of contact for customers, handling inquiries, order updates, and follow-ups</li><li>Support sales activities including preparing quotes, entering orders, and tracking through completion</li><li>Build and maintain strong relationships with clients, distributors, and partners</li></ul>Order Management & Logistics<ul><li>Oversee order processing from entry through delivery</li><li>Coordinate shipments and monitor timelines to ensure on-time fulfillment</li><li>Troubleshoot order discrepancies and proactively resolve issues</li></ul>Operations & Vendor Communication<ul><li>Communicate with domestic and international suppliers regarding orders, inventory, and delivery schedules</li><li>Track purchase orders and support inventory management efforts</li><li>Assist with shipping documentation and logistics coordination</li></ul>Internal Collaboration<ul><li>Partner with cross-functional teams to maintain workflow efficiency</li><li>Support ongoing process improvements across sales and operations</li><li>Assist with reporting and general business support as needed</li></ul>
2026-06-10T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-06-03T00:00:00Z