<p>We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.</p><p>Salary:</p><p>$20 - $24 / Hour</p><p>Benefits:</p><p>MDV, PTO, 401k</p><p>Responsibilities:</p><p>• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.</p><p>• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.</p><p>• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.</p><p>• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.</p><p>• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.</p><p>• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.</p><p>• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.</p><p>• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.</p>
<p>We are looking for a Customer Service Representative to join a busy postal services team. This Long-term Contract opportunity is well suited for someone who enjoys helping customers, communicating clearly, and working in a fast-paced service environment alongside a larger support team. The role offers a casual workplace setting and provides access to medical benefits as well as paid vacation.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers with service-related questions, requests, and general support in a timely and detail-oriented manner.</p><p>• Provide clear information about postal service offerings, procedures, and next steps to ensure a positive customer experience.</p><p>• Handle a steady volume of interactions while maintaining accuracy, patience, and attention to detail.</p><p>• Work closely with team members and supervisors to resolve concerns and keep daily operations running smoothly.</p><p>• Review internal training materials and job-related resources before and during the assignment to stay prepared for the role.</p><p>• Document customer interactions and follow established processes for service follow-up and issue resolution.</p>
<p>We are looking for a Customer Service Representative to support daily customer interactions and order-related activities at an onsite location in New Jersey. This long-term contract opportunity is ideal for someone who communicates clearly, handles a high volume of calls with confidence, and stays organized while working across multiple systems. The person in this role will help deliver responsive service, accurate order processing, and timely follow-up to both internal and external customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and provide clear, courteous assistance for questions, requests, and service needs.</p><p>• Place outbound calls as needed to gather information, confirm details, and follow up on open customer issues.</p><p>• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.</p><p>• Address routine service concerns by researching issues, sharing updates, and guiding customers toward resolution.</p><p>• Maintain detailed records of customer interactions, order activity, and next steps within the appropriate tools.</p><p>• Use Microsoft Office and other business applications to manage communications, track work, and support daily operations.</p><p>• Coordinate with internal teams when additional support is needed to resolve account, product, or order-related matters.</p><p>• Contribute to a detail-oriented onsite service environment by managing priorities effectively and delivering consistent customer support.</p>
<p>We are looking for a <strong>Client Service Associate</strong> to join a growing team supporting brokerage operations in Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-moving environment, communicates effectively with clients and advisors, and takes pride in accurate administrative support. The position focuses on handling service-related transactions, reviewing documentation, and maintaining reliable records throughout daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Process incoming payments and service transactions with a high degree of accuracy and timeliness.</p><p>• Review submitted forms and supporting documents to confirm completeness and compliance before entry.</p><p>• Enter and update customer and transaction information in internal systems while maintaining precise records.</p><p>• Respond to inquiries from advisors and clients in a clear and attentive manner through phone and written communication.</p><p>• Handle inbound and outbound customer service interactions to resolve issues, provide updates, and support ongoing requests.</p><p>• Coordinate order and request details carefully to ensure smooth follow-through on service activities.</p><p>• Prioritize multiple tasks effectively in a fast-paced environment while meeting established turnaround expectations.</p><p>• Identify discrepancies in paperwork or account information and escalate concerns when additional review is needed.</p>
<p>We are looking for a Customer Service Representative to join a team supporting customers in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys resolving billing and payment questions, guiding customers through online account tools, and delivering a detail-oriented service experience. The person in this role will work closely with cross-functional partners while helping customers understand payment options, account activity, and issue resolution. Success in this position requires clear communication, sound judgment, and the ability to manage a high volume of customer interactions with accuracy and care.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers with using the payment portal, including completing online payments and setting up recurring payment options.</p><p>• Respond to billing and payment-related inquiries by researching issues, clarifying account details, and providing timely resolutions.</p><p>• Support customers during the move from one billing system to the other explaining updates and answering process-related questions.</p><p>• Investigate payment discrepancies, reconciliation questions, and credit-related concerns, escalating complex matters when appropriate.</p><p>• Maintain thorough and accurate records of customer conversations, account changes, and follow-up actions in internal systems.</p><p>• Partner with teams across Financial Services, Billing, Credit, Sales, Operations, and Customer Experience to address customer needs effectively.</p><p>• Manage challenging customer interactions with care, empathy, and a strong focus on problem solving.</p><p>• Identify recurring service issues or process gaps and share observations with management to support continuous improvement.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to incoming customer calls and provide timely support for account-related questions and service needs.</p><p>• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.</p><p>• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.</p><p>• Enter and update customer information in internal systems with a strong focus on precision and completeness.</p><p>• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.</p><p>• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.</p><p>• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.</p>
<p>All Customer Service Representatives are scheduled to work every Saturday as part of their regular workweek. To maintain a five-day work schedule, employees will receive one weekday off each week (Tuesday, Wednesday, or Thursday). </p><p><br></p><p>Position Overview We are seeking a customer-focused and dependable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing support, resolving issues, answering questions, and ensuring a positive customer experience. The ideal candidate is detail oriented, detail-oriented, and thrives in a fast-paced environment. </p><p><br></p><ul><li>Answer incoming customer calls, emails, and inquiries in a professional and timely manner</li><li>Provide information regarding products, services, orders, and account details</li><li>Resolve customer concerns and escalate complex issues when necessary</li><li>Accurately document customer interactions in company systems</li><li>Process orders, requests, and other customer-related transactions</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Collaborate with internal departments to provide excellent customer support</li><li>Maintain a high level of professionalism and customer satisfaction</li></ul>
We are looking for a customer-focused team member to join our team as a Customer Service Representative. This role is ideal for someone who communicates clearly, resolves issues with confidence, and supports both service and sales-related interactions. The successful candidate will help create a positive customer experience by providing accurate guidance, strengthening client relationships, and contributing to overall service performance.<br><br>Responsibilities:<br>• Address customer questions and concerns promptly, evaluate each situation carefully, and provide appropriate solutions that support a high level of satisfaction.<br>• Maintain detailed and accurate records of customer conversations, follow-up actions, and outcomes within company systems.<br>• Stay informed on current products, services, and support processes so customers receive clear and reliable information.<br>• Partner with colleagues across sales, technical support, and other teams to escalate complicated matters and drive timely resolution.<br>• Build strong customer relationships through clear communication and thoughtful service, helping encourage repeat business and long-term loyalty.<br>• Monitor individual performance against service goals such as response times, resolution efficiency, and customer satisfaction results.<br>• Support inbound and outbound customer interactions that may contribute to sales opportunities while maintaining a service-first approach.
<p>One of our growing clients within the manufacturing industry, seeks a Customer Service Representative with a positive attitude and excellent problem-solving abilities. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a <strong>Patient Service Representative </strong>to join a healthcare office in Warminster, PA and create a smooth, welcoming experience for every patient. This contract opportunity with permanent potential is ideal for someone who enjoys balancing front-desk coordination, appointment management, and responsive patient support in a busy setting. The person in this role will help keep daily operations organized while partnering with staff to ensure efficient service and accurate administrative processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Coordinate appointment bookings, confirmations, and schedule changes while maintaining precise calendar information within the practice system.</p><p>• Welcome patients upon arrival, complete intake and checkout activities, and verify that required information and documentation are properly recorded.</p><p>• Respond to incoming phone calls professionally, assist with patient questions, and direct inquiries to the appropriate team members when needed.</p><p>• Maintain accurate patient files and update records in accordance with office procedures and confidentiality standards.</p><p>• Support day-to-day administrative tasks such as scanning, copying, filing, handling mail, and keeping the reception space orderly and inviting.</p><p>• Work closely with clinical and office personnel to promote efficient workflow and a positive patient visit from arrival through departure.</p><p>• Address service concerns promptly, follow up on outstanding items, and help resolve routine issues with a patient-focused approach.</p>
<p>Robert Half is seeking a professional and customer-focused <strong>Call Center Customer Service Representative</strong> to join a local team. In this role, you will handle inbound and outbound customer interactions, resolve inquiries efficiently, and provide a positive customer experience. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls and respond to customer questions, concerns, and service requests.</li><li>Provide accurate information about products, services, accounts, and company policies. </li><li>Resolve customer issues promptly and escalate complex matters when needed. </li><li>Document all customer interactions clearly and accurately in the appropriate systems.</li><li>Process orders, updates, cancellations, and other service-related transactions. </li><li>Meet performance goals related to call quality, response time, and customer satisfaction. </li><li>Maintain a professional, empathetic, and solution-oriented approach on every call. </li><li>Collaborate with supervisors and team members to improve service processes and customer outcomes. </li></ul><p><br></p>
<p>We are looking for a Patient Service Rep to support front-end patient services for a busy primary care practice in Plumsteadville, PA. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing scheduling and insurance-related tasks, and maintaining accurate records in a fast-paced healthcare setting. The position also offers the potential to transition into a staff role, so we are seeking candidates who are interested in long-term growth with the organization.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients professionally, provide service at check-in and check-out, and create a positive experience throughout each visit.</p><p>• Coordinate appointment scheduling, rescheduling, and referral-related visits while balancing provider availability and office workflows.</p><p>• Verify patient demographics, update electronic medical records, and maintain accurate documentation within Epic or similar EMR systems.</p><p>• Review insurance information, confirm eligibility, and assist with obtaining referrals, prior authorizations, and other required approvals.</p><p>• Collect copays and support routine financial tasks, including payment posting support and other administrative duties as needed.</p><p>• Address patient questions, troubleshoot service concerns, and escalate more complex issues according to office protocols.</p><p>• Protect confidential health information and carry out all daily activities in accordance with HIPAA and compliance standards.</p><p>• Participate in training activities and adapt to evolving procedures, workflows, or system-related updates within the practice.</p>
<p>We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery.</p><p><br></p><p>Responsibilities:</p><p>• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.</p><p>• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.</p><p>• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.</p><p>• Investigate freight damage issues and submit claims documentation when products are affected during transit.</p><p>• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.</p><p>• Handle administrative support tasks that contribute to smooth office and operations workflow.</p><p>• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin</p>
<p>We are looking for a dependable Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys working across customer service, logistics, and administrative functions, and takes pride in accuracy. In this role, you will help ensure orders move smoothly from entry through shipment while maintaining clear communication with internal teams and customers.</p><p><br></p><p>Responsibilities:</p><p>• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date.</p><p>• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines.</p><p>• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations.</p><p>• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures.</p><p>• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters.</p><p>• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations.</p><p>• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule.</p>
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy.<br><br>Responsibilities:<br>• Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach<br>• Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions<br>• Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions<br>• Use communication and collaboration platforms to manage daily service activities<br>• Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed<br>• Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns<br>• Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
<p>We are looking for a Customer Success Specialist to join a manufacturing team located in the Greater Philadelphia Region on a contract basis. This role supports the full customer order lifecycle, from reviewing incoming requests to coordinating updates across internal departments and keeping customers informed throughout the process. The ideal Customer Success Specialist candidate brings strong administrative accuracy, confident communication, and the ability to manage multiple tasks in a fast-paced environment.</p><p><br></p><p>Here’s how you’ll contribute each day: </p><p>• Review customer orders carefully, verify details for accuracy, and enter information into company systems using tools such as Excel and Word.</p><p>• Work across purchasing, design, finance, and production teams to confirm specifications and keep orders moving efficiently.</p><p>• Provide timely communication to customers regarding order progress, revisions, estimated timelines, returns, and warranty-related questions.</p><p>• Create and organize shipping paperwork, product labels, invoices, and other order documentation while maintaining complete records.</p><p>• Monitor order status and follow up on outstanding items to help ensure customer expectations are met.</p><p>• Support inventory activities by assisting with counts and adhering to established operational procedures.</p><p>• Respond to customer inquiries through email and other service channels with professionalism and attention to detail.</p>
We are looking for a Customer Success Specialist to support customers from a remote work environment while delivering responsive, detail-oriented service. This Long-term Contract position is based in Basking Ridge, New Jersey, and is ideal for someone who communicates clearly, handles a fast-paced workload with empathy, and is comfortable navigating digital tools throughout the day. The right candidate brings customer support experience, sound judgment, and the ability to resolve issues efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to a high volume of customer inquiries with patience and a service-focused approach.<br>• Provide clear and thoughtful support over phone and other communication channels, using sound judgment to address a wide range of customer needs.<br>• Troubleshoot basic technical issues encountered in a work-from-home setting, including problems related to computers, applications, and browser use.<br>• Navigate multiple systems and browser windows efficiently to research information, document interactions, and complete follow-up tasks.<br>• Use collaboration and communication platforms such as Google Meet, Slack, and Gmail to stay connected with team members and support daily operations.<br>• Communicate solutions in a concise and easy-to-understand manner, ensuring customers feel heard and supported.<br>• Maintain accurate records of customer interactions and actions taken to help ensure timely resolution and continuity of service.
<p>We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.</p><p>• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.</p><p>• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.</p><p>• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.</p><p>• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.</p><p>• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.</p><p>• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.</p><p>• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.</p><p>• Process customer refunds through designated payment platforms in accordance with company procedures.</p>
<p>We are looking for a <strong>Call Center Specialist </strong>to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care</p><p>• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives</p><p>• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately</p><p>• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams</p><p>• Record call details, case updates, and customer interactions thoroughly within internal systems</p><p>• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience</p><p>• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction</p>
We are looking for a Call Center Specialist to support customers through a Long-term Contract opportunity. In this role, you will handle inbound inquiries, deliver timely and detail-focused assistance, and help ensure each customer interaction is resolved accurately and efficiently. This position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and is committed to maintaining strong service standards.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide courteous, solution-focused support for a range of service needs.<br>• Document interactions thoroughly and complete required records, forms, and system updates with a high level of accuracy.<br>• Share recurring customer concerns, service patterns, and feedback with leadership and other relevant team members.<br>• Build and maintain strong knowledge of products, services, sales information, and internal systems with guidance from management.<br>• Meet established performance expectations related to call handling efficiency, quality, and follow-up activities.<br>• Use customer service software and basic office tools to manage inquiries and process information effectively.<br>• Listen carefully to customer concerns, ask clarifying questions, and provide clear next steps or resolutions.<br>• Support additional service-related tasks and team priorities as needed.
<p>We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness.</p><p><br></p><p>Responsibilities:</p><p>• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.</p><p>• Organize and facilitate instructor-led learning HVAC sessions.</p><p>• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.</p><p>• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.</p><p>• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.</p><p>• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.</p><p>• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.</p><p>• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.</p>
<p>Are you the person everyone turns to when they need help?</p><p><br></p><p>A growing organization is looking for a <strong>Customer Success Coordinator</strong> who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
<p>Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><p>· Initiate customer quotes from sales team</p><p>· Maintain organized sales records</p><p>· Process orders according to customer requirements</p><p>· Contract Management</p><p>· Provide customers with detailed order follow-up</p><p>· Ensure efficient, timely delivery of products/services</p><p>· Resolve customer complaints</p><p>· Assist with monthly goal setting</p><p>· Sales analysis reporting</p><p>· Inventory analysis</p><p>· Assist with auditing process</p><p>· Provide administrative support as needed</p>
<p>We are looking for a customer-focused individual to <strong>support service operations </strong>for a manufacturing organization in Wayne, Pennsylvania. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries with accuracy, and provides dependable assistance across account, billing, and payment-related matters. The role combines high-volume customer interaction with administrative follow-through, requiring strong attention to detail, teamwork, and confidence working in a call center environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to incoming customer calls and messages, providing timely and dependable support for questions related to accounts, billing, payments, and general service needs.</p><p>• Guide customers through payment processing, payoff-related inquiries, and billing explanations while ensuring information is communicated clearly and accurately.</p><p>• Review customer account details, document interactions, and complete submissions with a high degree of accuracy using internal systems and Microsoft Office tools.</p><p>• Assist with scanning, organizing, and maintaining service documentation to support efficient recordkeeping and follow-up activity.</p><p>• Coordinate with internal teams and external vendors to resolve service issues, escalate concerns when needed, and keep customers informed of progress.</p><p>• Deliver clear written and verbal communication when explaining policies, charges, tax-related details, and account updates to customers.</p><p>• Support daily call center operations by managing multiple priorities, maintaining service standards, and contributing to a collaborative onsite team environment.</p>
We are looking for a Director of Client Services to lead partner relationships and help clients maximize the impact of their marketing investments in Brooklyn, New York. This role is ideal for someone who combines client-facing leadership with deep expertise in growth and performance marketing. You will guide strategic conversations, translate performance data into recommendations, and ensure each account is supported with a thoughtful, results-oriented approach.<br><br>Responsibilities:<br>• Build trusted relationships with client marketing and growth leaders to align service delivery with business goals and long-term success.<br>• Evaluate partner performance metrics and key objectives, then create action plans that improve results and support account retention.<br>• Serve as a strategic consultant by uncovering growth opportunities and recommending solutions that increase value for each client.<br>• Coordinate cross-functional workflows to keep client initiatives on track, ensure consistent execution, and maintain high service standards.<br>• Lead recurring meetings with partners to review outcomes, address concerns, share updates, and identify new opportunities for improvement.<br>• Use reporting and performance insights to assess account health, surface challenges early, and refine the client experience.<br>• Partner with internal teams to represent client needs and advocate for enhancements that strengthen long-term satisfaction and measurable growth.<br>• Support campaign scaling and funnel improvement efforts across paid and organic marketing channels through data-informed recommendations.