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3 results for Product Support Specialist in Portland, OR
- Lake Oswego, OR
- onsite
- Permanent / Full Time
- 60000 - 68000 USD / Yearly
- <p>Charlie Gilmur with Robert Half is searching for a Customer Experience Specialist to deliver responsive, high-quality support for customers in Lake Oswego, Oregon. This role focuses on building strong relationships through thoughtful communication, efficient issue resolution, and consistent follow-through. The ideal candidate is organized, detail-oriented, and comfortable coordinating with multiple internal teams to create a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Build lasting customer relationships by anticipating needs, providing practical solutions, and following through after each interaction.</p><p>• Manage return merchandise authorizations with accuracy, ensuring requests are documented and completed in a timely manner.</p><p>• Support customers throughout warranty-related inquiries by explaining next steps clearly and keeping cases moving toward resolution.</p><p>• Monitor open warranty matters and maintain consistent communication until each issue is fully addressed.</p><p>• Partner with teams across operations, warehouse, and sales to resolve concerns smoothly and maintain service continuity.</p><p>• Identify recurring customer themes and relay actionable insights to leadership to help improve products and service processes.</p><p>• Handle a high volume of customer requests while maintaining careful attention to quality, detail, and response accuracy.</p><p>• Balance efficiency with a supportive approach so customers feel heard while service standards and response times are met.</p><p>• Take ownership of service outcomes by addressing errors professionally and contributing to ongoing improvements in the customer experience.</p><p><br></p><p>Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013542648</p>
- 2026-11-14T00:00:00Z
- Washougal, WA
- onsite
- Temporary / Contract
- 32 - 38 USD / Hourly
- <p>We are looking for a detail-oriented Purchasing Specialist to support manufacturing procurement activities in Washougal, Washington. This contract to permanent position will oversee sourcing, vendor coordination, and purchase order management for complex product lines in a fast-paced production environment. The role requires strong judgment in supplier selection, cost analysis, and delivery planning while working closely with operations and finance teams to keep materials flowing efficiently. </p><p> Responsibilities: </p><p>• Develop and maintain productive supplier partnerships, leading negotiations on pricing, lead times, service levels, and overall performance. </p><p>• Manage end-to-end procurement for assigned manufacturing programs, coordinating material needs from individual machined parts through larger assemblies.</p><p> • Prepare requests for quotation, compare supplier proposals, and place accurate purchase orders based on production and project requirements.</p><p> • Evaluate freight options, logistics constraints, and urgent shipping needs to identify practical and cost-effective sourcing decisions. </p><p>• Establish blanket orders and support long-range supplier agreements that improve material availability and contribute to savings initiatives. </p><p>• Track vendor quality, delivery results, certifications, and other purchasing metrics to help drive continuous improvement. </p><p>• Work with department leadership to support goals tied to on-time delivery, purchasing accuracy, quality standards, and supplier performance. </p><p>• Coordinate receiving and shipping documentation, process inventory-related transactions, and help maintain accurate material records. </p><p>• Partner with finance and suppliers to resolve discrepancies involving invoices, purchase orders, and inventory balances.</p><p><br></p>
- 2026-11-10T00:00:00Z
- Washougal, WA
- onsite
- Temporary / Contract
- 32 - 38 USD / Hourly
- Robert Half is partnering with a manufacturing company in Washougal to identify a Purchasing Specialist for a contract-to-permanent opportunity. This role is responsible for managing the procurement lifecycle for assigned product lines, from machining components through full assembly, while supporting high-volume purchasing operations and supplier relationships. <br> Key Responsibilities: <br> Build and maintain strong relationships with existing and prospective vendors, conducting ongoing negotiations to secure the best pricing, lead times, quality, service, reliability, and overall supplier performance. Manage purchasing activities for complex manufacturing and aerospace/defense-related projects, overseeing procurement for product lines containing up to 700 components from project initiation through completion. Analyze supplier quotations, freight costs, logistics requirements, and expedited shipping needs to determine the most cost-effective sourcing strategies. Develop and manage blanket purchase agreements and long-term supplier partnerships to support production requirements and cost-saving initiatives. Prepare and issue RFQs, evaluate supplier responses, and accurately create and maintain purchase orders within the SAP ERP system. Monitor and report on supplier quality, delivery performance, certifications, and key purchasing metrics to support continuous improvement efforts. Collaborate with the Purchasing Manager to achieve departmental KPIs, including quality, on-time delivery, procurement accuracy, cost savings, and supplier performance objectives. Review local and national market trends, purchasing data, and industry conditions to identify sourcing opportunities and mitigate supply chain risks. Coordinate shipping and receiving activities, including creation of shipping documentation, package preparation, inventory receipt processing, and entry of inventory transactions into SAP. Ensure compliance with aerospace and defense industry requirements by obtaining and maintaining vendor certifications, certificates of conformance, and supporting documentation. Partner with the finance team to reconcile purchase orders, invoices, and inventory records, resolving discrepancies directly with suppliers. Operate with a high degree of autonomy while supporting and mentoring less experienced purchasing team members as needed.
- 2026-11-04T00:00:00Z