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2 results for Customer Success Manager in Portland, OR

Customer Account Specialist

Washougal, WA
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers. Responsibilities:• Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication.• Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items.• Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity.• Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business.• Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers.• Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies.• Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions.• Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment.• Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns.
2026-05-29T00:00:00Z

Customer Service Representative

Tualatin, OR
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume logistics operation in Tualatin, Oregon. This Contract position is ideal for someone who communicates clearly, stays organized while managing a large client base, and delivers responsive service across phone and email channels. The person in this role will serve as a key point of contact for customer inquiries, helping ensure requests are handled accurately and professionally in a fast-paced environment. Responsibilities:• Oversee service support for an assigned portfolio of customers, building familiarity with their needs and ensuring consistent follow-up.• Respond to a steady flow of inbound calls, resolve questions efficiently, and provide helpful solutions that reflect strong customer care.• Handle email correspondence with professionalism, using clear written communication to address requests, updates, and service-related concerns.• Enter and update customer and order information accurately to support timely service coordination.• Communicate with customers regarding delivery requests, service availability, and issue resolution in a courteous and confident manner.• Manage a high-volume workload while maintaining attention to detail and meeting response expectations.• Support both inbound and outbound customer interactions as needed to confirm details, provide updates, and maintain service continuity.
2026-05-29T00:00:00Z