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2 results for Help Desk in Plano, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution. Responsibilities: • Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues. • Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes. • Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use. • Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment. • Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies. • Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users. • Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds. • Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion. • Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational. • Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.
2026-07-24T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. Responsibilities:• Provide in-person technical support for staff, trainers, and remote users by diagnosing and resolving everyday IT issues.• Set up, test, and maintain audiovisual equipment, including projectors and related presentation connections, to support training activities.• Respond to service requests and assigned tickets in a timely manner, documenting issues and solutions clearly.• Troubleshoot network and connectivity problems affecting onsite and remote users, escalating more complex incidents when needed.• Assist with user account support tasks such as password resets, access issues, and basic Active Directory updates.• Investigate and resolve hardware malfunctions involving workstations, peripherals, and other end-user devices.• Prepare training rooms and technology spaces to ensure equipment is functioning properly before scheduled sessions.• Coordinate with broader IT teams when additional technical expertise is required to restore service quickly.
2026-07-23T00:00:00Z