We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment.<br><br>Responsibilities:<br>• Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration.<br>• Manage user accounts in Active Directory and Office 365, maintaining security and accessibility.<br>• Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely.<br>• Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges.<br>• Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
We are looking for a skilled Systems Administrator to join our team in Warrendale, Pennsylvania. In this role, you will manage and support the organization's IT infrastructure, ensuring seamless operations and robust security. The ideal candidate will thrive in a dynamic environment, addressing technical challenges while collaborating with teams to optimize system performance.<br><br>Responsibilities:<br>• Deliver technical support to end-users for hardware, software, and network-related issues.<br>• Diagnose and resolve issues with workstations, printers, mobile devices, and other peripherals.<br>• Manage user accounts, permissions, and access controls within systems like Active Directory and Office 365.<br>• Respond to service requests with efficiency, ensuring clear communication and timely resolutions.<br>• Conduct routine maintenance and troubleshooting of network environments to enhance connectivity and security.<br>• Oversee server operations, including updates, monitoring, and backup management.<br>• Configure and maintain virtual environments using VMware hypervisors, ensuring optimal functionality.<br>• Collaborate with IT teams to strengthen cybersecurity measures and improve system performance.<br>• Install, update, and configure operating systems and software applications.<br>• Maintain detailed documentation of troubleshooting procedures and contribute to a comprehensive knowledge base.