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1 result for Help Desk Support Manager in Pittsburgh, PA
- Pittsburgh, PA
- onsite
- Temporary / Contract
- 57 - 66 USD / Hourly
- We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.<br><br>Responsibilities:<br>• Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment.<br>• Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications.<br>• Support account administration tasks, including permissions, directory updates, and user access management within Active Directory.<br>• Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues.<br>• Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users.<br>• Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools.<br>• Document issues, resolutions, and recurring trends to improve service quality and support efficiency.<br>• Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.
- 2026-06-16T00:00:00Z