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2 results for Help Desk Support Manager in Pittsburgh, PA
- Coraopolis, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.<br>• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.<br>• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.<br>• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.<br>• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.<br>• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.<br>• Follow established service management practices for incidents, changes, and recurring technical issues.<br>• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
- 2026-07-16T00:00:00Z
- Canonsburg, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an Application Support Engineer to join a healthcare services organization in Cannonsburg, Pennsylvania. This Long-term Contract position is well suited for someone who enjoys investigating technical issues, assisting end users, and partnering with teams across the business to keep essential applications running smoothly. The role combines hands-on troubleshooting with cross-functional collaboration to improve system reliability, usability, and operational efficiency.<br><br>Responsibilities:<br>• Deliver ongoing support for core business applications, ensuring users receive timely assistance and minimal disruption to daily operations.<br>• Investigate application errors, access problems, and system-related concerns to determine root causes and restore normal functionality.<br>• Manage incoming service requests by assessing urgency, setting priorities, and providing responsive support to technical and non-technical users.<br>• Partner with department stakeholders to understand recurring issues, recommend corrective actions, and help implement practical solutions.<br>• Contribute to software updates, validation activities, and rollout efforts by assisting with testing and deployment support.<br>• Maintain clear records of incidents, resolutions, and support workflows to strengthen knowledge sharing and process consistency.<br>• Coordinate with internal technology teams and external vendors to address defects, improve system behavior, and resolve escalated issues.<br>• Monitor application performance and identify opportunities to enhance stability, usability, data quality, and reporting across connected platforms.
- 2026-07-30T00:00:00Z